The onsen/ bath experience and the location.

Stayed in May 2024

Nothing really, it was nice

Traditional Japanese room, which means everything is floor level and the pillows are made of buckwheat kernels. The room was spacious, comfortable but not luxurious. The bath was very nice, so was the pond and garden, and the dinner I reserved was excellent. A shuttle bus operates from 4pm to the onsen in town but it’s a short walk. It’s quite a large hotel.

Stayed in April 2024

1. But the dinner that the hotel offered was just fair. It was not good as we expected. The beef was quite tough, not tender at all. No tempura of any kind was offered. Seafood is just okay. 2. The hotel's free shuttle bus does not run in the morning. Walking to the town is about 15-20 minutes. 3. Most of the shops in the town centre close between 5pm to 5:30pm. 4. Free coffee is available from the coffee machine on the G/F, but it tastes awful.

1. They have a free car park space onsite. 2. They provide free shuttle bus that runs from 4 pm to 10pm to take guests/pick up to/from the town centre where all the public onsens and shops located. 3. The hotel has its own private onsen. After trying both the hotel's and one of the public onsens, I like the hotel's onsen better as it was not crowded as the public one. 4. The breakfast they served was good. We quite enjoyed it. 5. Friendly staff 6. Lovely Ryokan

Stayed in April 2024

We only booked one night. That was OUR disappointment. Just wondering if there was a complimentary shuttle to the station if they could have thrown a welcome shuttle as well? The walk to the location was a bit far. I don’t know how in this portal I managed to post an air quality screen shot and not be able to delete it.

It was a wonderful finish to our 3-week holiday. From the time you arrive to when you leave, you were treated as a special guest. Your own private dining AND breakfast experience. The complimentary shuttle to the onsens and to the train station. They even took our luggages to and from our room when we checked in/out. A proper 5-star experience.

Stayed in April 2024

It’s not the most beautiful location from the outside. With kids it would be a bit more convenient to be closer to the center of the town.

Beautiful traditional Japanese accommodation. Beautiful rooms, garden and onsen. The traditional breakfast was really nice and lots of effort went into making this.

Stayed in April 2024

The staff were all super friendly, facilities were amazing (clean, aesthetic, and well maintained), food was insanely good (great spread and quality). In-house Onsen was AMAZING! Location is a bit further out than the other ryokans but they provide a shuttle to and back from town so it's fine.

Stayed in April 2024

There are not enough stars to give for this hotel. This place is surreal. The staff is the most caring, sweet, personable we have ever met. At the end of the trip they even gave our son (who was wearing a Dragonball shirt) some collectable cards and drawing. That's just a silly example but honestly the staff is too good. The hotel is not on the mail road which to us was a plus because it meant our Onsen was Neve busy. More than once I was the only one inside. Also after trying most of the other Onsens, the one in our hotel is probably the second best.

Stayed in April 2024

The only downside to this amazing traditional inn, is that it is about a 10 minute walk from the heart of the quaint town. They do have a shuttle

Amazingly well done. They have a shuttle service that picks you up at the train station. The food experience there is second to none. You are served in a private room with multiple exceptional dishes that are colorful, artistically arranged and delicious. To top this off, your mini-fridge contains 3 Large FREE Asahi beers! And there is free coffee 24/7 in the lobby. The hot spring bath (at least the men’s has an indoor and an outdoor component. I loved the outdoor tub. There’s a cold water tub right next to it.

Stayed in April 2024

Looks a bit artificial on the outside but is great inside

Fantastic dinner and breakfast

Stayed in April 2024

The only issue was it was located a little bit outside of the main highstreet, there were roadworks happening which made walking back to the ryokan a little uncomfortable. but not major issue really! 5/10 minute walk at most to get to the high street.

Cannot express how utterly beautiful this ryokan is! It feels very traditional, like being in a historical movie set! The staff couldn't do enough for you, they were unreliably kind and helpful. I felt I was treated like royalty! The room was equally as beautiful, again, with a very traditional feel, as is clearly intended. The waitress that hosted us for our stay was called Rin, and she was absolutely wonderful. We absolutely will be returning to stay again, thank you for making our first visit to Kinosakionsen a memorable one!

Stayed in April 2024

What a fabulous ryokan! This place is decorated beautifully and the food is incredible (and served in huge quantities). It’s quiet, warm and all of the staff are so kind and welcoming. The onsen here was our favourite of all of the ones in Kinosaki Onsen as it was pretty much empty and the layout was lovely.

Stayed in April 2024

Nothing

Loved the staff and the rooms. Plus, their onsen is great. The food is also amazing.

Stayed in April 2024

Not a single thing.

The on-site hot spring

Stayed in April 2024

The best hotel I have ever stayed at.

Stayed in March 2024

Wonderful Onsen. Very private and beautiful

Stayed in April 2024

Location though this was offset but the hotel offering a bus service though this service is only from 4pm

Facilities were great. Room large. Awesome garden and baths. Staff was friendly

Stayed in April 2024

I loved my very spacious and beautiful traditional Japanese room! Onsen was spacious and relaxing—loved it! The staff were all very patient and helpful. The food was great as well:)

Stayed in April 2024

The walk up from town was a little awkward, so if you're going about during the few hours a day the shuttle doesn't run for then definitely wear your own trainers!

The hotel was beautiful. It centres around this lovely garden with koi carp in that in the evenings there's a projector on with a bit of a light display The staff were absolutely head of heels to help you. 10/10. They really can't do enough for you. The shuttle service into town was a life saver! Especially with those funky flip flops they have you wearing! The room was the biggest we had in our whole Japan trip for sure. Spacious and comfy and clean. We opted for the japanese experience of sleeping on the thin roll out mattress on the floor but it was a lot less comfortable than I expected. Nothing to do with them though, I asked for it and didn't like it

Stayed in March 2024

None

Very friendly staff, good service and delicious food. The distance from the rail station is just 10 minutes on foot. It was very quiet throughout our staying.

Stayed in April 2024

Nil

The hospitality is extremely heart warming. Every crew, from the driver to all the staff at the Ryokan, are so friendly that they made our stay at Onishiya Suishoen extra memorable. The room was extremely clean and the food was delicious. The amenities provided were also very good. The price is very reasonable for whatever we got.

Stayed in March 2024

The foods served at the breakfast are relatively more simple compared to the dinner.

The dinner serving crabs is exceptionally delicious. The onsen is also clean and with good quality, much better than those free public onsens. The room is spacious and clean and comfortable.

Stayed in March 2024

I personally struggled to get comfortable with the pillows, but that’s just personal preference.

The hotel is absolutely amazing! From the moment I walked in the staff were nothing short of incredible. Super attentive, really warm and welcoming and very very helpful with everything you may need. The inside is very beautifully made as a traditional Japanese inn which I loved, the food was amazing and there certainly was a lot of it so I hope you’re hungry!

Stayed in March 2024

It is a little out of town meaning you rely on the shuttle service to do the 5 minute drive (which is on request and friendly and efficient).

Very traditional and smart property. Full access to the Onsens. The staff were friendly and helpful. The central courtyard is beautiful.

Stayed in March 2024

Location

Staffs

Stayed in March 2024