Check-in a little chaotic, but this is obviously a popular hotel so I'm not sure what could be done to help.

Excellent onsen. Thank you to management for NOT allowing tattoos of any type - this is appreciated, even by non-Japanese, as respectful of tradition and culture. Free ice-cream, water, and drinks also much appreciated.

Stayed in May 2024

Awesome hot springs hotel in Kyoto. Location is good, 10 min walk to the Kyoto Station. Has everything you need in the hotel. Highly recommend the breakfast buffet they got so much food. Appreciate that they give you a passcode for the women’s laundry as well as the onsen to make women feel safer. Whole facility very clean.

Stayed in May 2024

The breakfast buffet was great, lots of different options and very efficient food serving system.

Stayed in April 2024

The best hotel in Japan if not the best I’ve ever stayed in! Beautiful facilities e.g the onsen and relaxing areas. Loved the complimentary ice creams and matcha. Great location to Kyoto Station. Nothing bad to say!

Stayed in April 2024

There were many people staying at the hotel during our trip and it was sometimes difficult to enjoy some of the amenities. For example, some guests were very loud and rambunctious in the onsen despite rules requiring guests to refrain from talking too loudly in the baths.

It was such a gorgeous hotel and really made you feel comfortable and relaxed. Very accessible to Kyoto Station and other nearby local stations for trips to Gion, Arashiyama and other major tourist locations. The lobby, rooms, restaurant and onsen were very well maintained and the staff were always within reach to ask questions. The hotel amenities were well worth anything extra we paid on top of a “budget” hotel.

Stayed in May 2024

The crowd (sadly)

The facilities, the water and machines with drinks!

Stayed in May 2024

I wish room can be bigger.

Great location. Very clean. Interior design is done very well. Room is small but function very well.

Stayed in May 2024

Nothing was absolutely amazing

Amazing hot bath, amazing breakfast, free ramen&ice cream every night! Traditional Japanese flooring!

Stayed in May 2024

Location is good but not that great, despite being close to Kyoto station, is a bit far from the central region. The hotel was also packed with people, so it had lines for everything.

Breakfast buffet is amazing, with some very good food like scallops and ikura. Room is spacious and clean, and they had public onsen which was nice and had several different bath types. They also had complementary soba and ice pops which was a nice touch. Since the hotel is closer to Kyoto station and we would arrive a bit late, we decided to stay there for a day and stay in the city center on the next, I really recommend doing that, the hotel is well worth it for 1-2 days.

Stayed in April 2024

The onsen is beautiful but was most of the time extremely busy. Hard to relax with so many ppl coming in and out. Maybe the hotel should charge an entrance fee to limit the high number of visitors.

Massage chairs, free ramen at night, free laundry machines, good location, good matcha machine!

Stayed in May 2024

Nothing not to like. No complains. Just a suggestion, perhaps more massage chairs? It is quite hard to get an opportunity to use the chair😆

A great convenient place to stay. Good location. Within walking distance to Kyoto Station and bus stops near hotel and convenient store opposite the hotel. Rooms are decent size. Great facilities - many types of hot spring spa, sauna, massage chairs , free ramen and ice cream each night and hot drinks throughout the day, laundry, microwave facility and breakfast options. The highlight is the extremely courteous men and women who work in this hotel. Ever willing to lend a helping hand or assist with a request (despite the language barrier difficulty). Some can speak english. We were very impressed with Ogawa-san. Friendly, hardworking, kind, polite and always with a smile 👍. Definitely a place that I will come back to stay. Highly recommend 👍

Stayed in May 2024

Too busy esp during check in pls add more personnel

Food was superb

Stayed in May 2024

The breakfast buffet has too many options. I want to try everything but can't!

EVERYTHING! tatami mats, massage chairs, one of the best hotel onsen I've seen, breakfast, friendly staff.... everything was excellent.

Stayed in May 2024

The hotel was perfect. The japanese styled hotel was really a plus. The facilities were stunning and we really appreciated the fact the place, especially the onsen, was always perfectly clean.

Stayed in May 2024

I struggle to find any downside in our stay.

This place is amazing. Great position, great staff, marvelous services. After a day spent enjoying Kyoto, you get to relax in their beautiful onsen (hot springs) open to every guest until dawn! If that wasn't enough already, all kind of food and beverages are available at different times of the day. In the room you'll find a traditional suit to freely move around, including a convenient pair of socks you can use outside too (in many places you're not allowed to wear shoes). The staff members are extremely polite and helpful, and you can ask them for any need or information. I thank them all for being so kind. Overall, this hotel is outstanding and is definitely one of the reasons I loved Kyoto so much.

Stayed in May 2024

Didn't stay long enough

The room was very comfortable. The hotel itself is very well located really close to the train station (only a 5 minute walk). The facilities were amazing and it was so nice to be able to come back to the hotel after walking around Kyoto and use the onsen even late at night. The hotel offers free ice-cream, coffees, and even ramen. If you're staying, make sure to book the breakfast. It's probably the best hotel breakfast I've ever eaten, and has so much choice

Stayed in May 2024

There wasn’t enough massage chairs.

Clean place, helpful staff, wonderful amenities! The snacks were great after a nice long bath. The room was pretty and the breakfast was great!

Stayed in May 2024

We didn’t stay long enough !!

Excellent Onsen; amazing breakfast; well appointed rooms; amazingly clean and modern. We have stayed in many hotels in Japan and this has to rate as the best. Plus it had the best Onsen too !!

Stayed in May 2024

The bed and pillow were hard.

Friendly staff. Great facilities. The onsen was incredible. Clean rooms.

Stayed in May 2024

More control and order from the hotel staff regarding the environment in the Onsen area. Many guests were noisy, especially foreigners, they didn't respect the rules for showering before entering the Onsen and were laughing and speaking loudly when it was a space for relaxation.

The Onsen space was what I was looking for. It was relaxing and comfortable, mostly. The location was also very convenient, just some blocks from Kyoto station.

Stayed in May 2024

The laundry system was a little weird. Having first come first serve laundry system that doesn’t require people to use locks on the machines makes doing laundry very competitive and can lead to a lot of lost laundry. Sometimes laundry machines would be free and dryers would not, which would sometimes cause chaos.

Friendly staff, clean facilities, every operation was very organized.

Stayed in May 2024

laundromat is too small? you also need to change laundry from washing machine to dryer (other hotels have all in machines), so you need to constant monitor your washing. view from hotel is to parking lot.

Hot springs. free coffee (all day) and miso soup in the evening.

Stayed in April 2024

Bed and pillows are too hard

Love the onsen

Stayed in May 2024

THE BEST! it was so amazing, everybody should stay Here. breakfast was so good and the onsen is to die for

Stayed in May 2024