Small prived bathroom compaired to the room.

The nice room. The dinner and breakfast.

Stayed in April 2024

Not much

Staff friendly rooms were clean.

Stayed in November 2023

The buffet Washington very crowdy. The dining hall was not cosy.

God food. Nice and clean everywhere. Spacious room.

Stayed in October 2023

It doesn’t have wifi in the rooms

Great hotel and value for money, perfect for budget travelers and sento beginners

Stayed in August 2023

nothing special.

delicious buffet, fresh food of local area. good enough to enjoy!!

Stayed in August 2023

Exterior seems old, the room smells a bit old.

It’s nice and unique. The location’s pretty good too.

Stayed in August 2023

No air conditioner. Too hot, not tidy enough.

The open onsen is good. Parking is good.

Stayed in April 2023

old and un renovated ! all rooms seem to be smoking rooms and smell even if they are booked as non smoking. Checkin staff mixed up the room allotments. in all not worth the money

excellent buffet for dinner and breakfast

Stayed in April 2023

No shuttle hotel bus, limited open time of the souvenir shop.

Im a nature lover so i love their surroundings, there's a variety of dishes to choose from.

Stayed in November 2022

The hotel offers a very standard experience for the cost of the room. No one ever replied to my questions to the hotel through Booking, despite writing to them in Japanese and trying to make contact a couple of time. Breakfast and dinner are two big, chaotic all-you-can-eat set ups with 0 social distance, and mostly cold food that is not supposed to be cold (fried potatoes, fried croquettes, hamburgers). Plenty of Japanese food, but everything is cooked together, so if you have allergies I do not recommend paying for meals here. Some dishes are heated, but none of the food was actually delicious. They do not pack breakfast to go, and do not allow you to take any food outside of the dining hall, not even one croissant. The baths are spacious but the hotel was so crowded it was impossible to relax among the sound of countless children crying, and the noise of countless children running and jumping around. The smoking side of the hotel reeks of tobacco. We requested the room to be cleaned, but the staff just went inside, left a paper saying they had done it, and left all the fresh towels and toiletries hanging from the door in a bag outside. They also put the do not disturb sign on the door. Wastebins were not emptied, futons weren't made. No actual cleaning happened.

The outdoor bath was nice. The rest of the hotel was big and clean, but for the price you pay, that is the least to be expected. The room was spacious and the futons were comfortable.

Stayed in January 2022

The buffets were good. The service was excellent.

Stayed in October 2021

They speak very little English so be ready with Google Translate. A bit of a walk to the station. Not a lot of restaurants nearby and the nearest convenience store (Lawson) was around an 8 minute walk.

Good quality for the price. Rooms were spacious. Can comfortably fit a family of 4. We had a relaxing time and enjoyed the onsen. We had a good view of the river from our room. Rooms were old but charming.

Stayed in September 2023

Room Dirty and old Bedsheets not clean, still have a mark Carpet super dirty Onsen- hot springs is also dirty. Staff didn’t offer me or tell me about they have outdoor onsen. I have to find out by myself Also you have to pay an extra when using Onsen Dinner room are crowded of tour group. Food has no taste and not variety. Too many people line up before the dinner time start. I was there on time but they almost 30 people already queue before. No alcohol including in dining charges Staff not usefully. They are focused in tour groups

Nothing

Stayed in November 2023

The outdoor onsen and indoor onsen are not linked, which makes it inconvenient if you want to go for both outdoor and indoor onsen.

Big hotel with many choices for the buffet. Dinner comes with snow crab. I saw KTV rooms, reading room and table tennis room for guest to enjoy.

Stayed in November 2023

The futons where hard. But was to expect. So it not that negative.

It's a nice hotel. The reviews I found where not always positive. So went with a mix feeling. But the rooms are big ( special within Japan. It is a small apartment) and nice. The hotel has a lot to offer. Food ( dinner and breakfast are good, also for European).

Stayed in November 2023

The photos on booking.com are not properly reflecting the quality of the hotel. The hotel is crowded, poorly maintained and smells of stale carpet, cigarette smoke and the rooms we were assigned and offered as alternative were horribly stale and stank of mold. The images on the website show a calm, small hotel but infact it's more a summer camp for large groups and accommodating groups from tour busses. When you check other accommodation sites it's clear this hotel is not well maintained and using old equipment. The onsen was not clean and not worth trying to wash in. All this considered the night staff were accommodating to us and tried to make up for our concerns, this was appreciated and they are not in control of the poor standards of the hotel. Mostly the photos and reviews on booking.com are misleading as to what kind of hotel this is, it's more a convention centre hotel which is relying on guests who are not returning. This is evident in the poor condition, bad maintenance and misleading representation of the hotel on retail sites. For the price we paid, there is likely better nearby, I recommend to avoid this hotel and not be mislead like we were.

The staff in the evening was accommodating and willing to listen to our complaints and were helpful but sadly the quality of the stay was out of their control.

Stayed in October 2023

Dining Hall can be sometimes crowded but that’s ok. Food quality can still be better.

Great location. Easy to locate. Good onsen facilities and great views.

Stayed in May 2023

Food is excellent

Stayed in March 2023

The location is a little bit far from the subway station. No bus transfer at night. We arrived around 6:30PM. It's dark and hardly see people on the street. So it's a little bit scary walking on the street. About 10-15 minutes walk to the hotel. The room is outdated.

Our Japanese style room is big. The buffet dinner and breakfast is good and delicious. So many choices. It's very quiet. The room with the river view is nice.

Stayed in November 2022

Rooms were a bit dusty. Food at mealtimes wasn't always refilled. Lavender smell in the outdoor onsen was nice but would prefer the natural odour and colour of onsen. Also quite small. No radio exercises in the morning that was advertised.

Breakfast and dinner amazing variety of food and very good quality. Big rooms. Free yukata. Lovely location overlooking the river.

Stayed in May 2022

1) As mentioned above, the pics and the actual place were completely different. 2) We paid over $1100 per two nights because of the famous onsen. The onsen was nothing special with just one bath and one type of water (usually there are 2-3 different types of water for nicer hotels with similar price ranges - different cities) 3) The “view” was awful. Yes there was a very small water running in front and had mountains but all we were able to focus were very ugly discolored “hotels” in front of us. 4) The parking was very far away from the facility which made us drag our luggages across the street.

The difference between the pictures shown from Booking.com and the actual hotel were so different that I was sure we were in the wrong hotel when checking in. The only thing I was happy about was the staff member understanding that we did not want to stay for two nights as originally planned and gave us a refund after one night of stay. Another thing I liked was that it was very quiet which was helpful in getting some sleep.

Stayed in March 2022

Room standard ..poor

Place is good ,

Stayed in January 2022

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Stayed in February 2024

There are no comments available for this review

Stayed in November 2023