Staff very friendly and informative. Location superb and really good attention to details. Yukata were offered to move around Onsen and free pass. Very good Japanese experience.

Stayed in April 2024

Fabulous experience! This is a traditional onsen ryokan. Therefore, there's no shower or "bath"room in individual room. Everything is clean and organized. The room is really big and comfortable. The host is hospitality and kind. And the city view is also pretty good with their garden. 10/10 needless to say and recommended!

Stayed in April 2024

This hotel/ryokan is absolutely amazing and is worth a visit. There is literally nothing to complain about, but just maybe two things I would like to have known in advance (which you can find on the homepage of the ryokan btw!). Number 1) There is no food (breakfast/dinner) included and also no option to book food either. But the town offers plenty of options for you. Number 2) It is actually a smoking hotel. And it surprised me as I didn't know that until I arrived (also written on the website...). But this is not a problem at all! There is literally no scent left of it and we didn't even noticed it. They really take a lot of effort to get the rooms deodorized and remove any stench of smoke. However, me as an asthmatic reacts to tiniest scents and even the strong scent of toilet cleaner, etc. But it didn't bother me much, just keep it in mind if you are having a sensitivity here before booking. 10 out of 10 points!!!

We liked everything! Especially the service that we have experienced here. Everybody was so genuinely nice and helpful. We probably did do everything wrong and yet they took the time and helped us out patiently as we struggled to put on our yukatas or getas. Or as we were too stupid to lock our room. We really really enjoyed the stay and can only recommend it to everyone else. In the booking included you get a free pass for all 7 onsen in the city which are all in walking distance. The location is great and the style and atmosphere of this traditional ryokan is amazing! The only thing that we regret now is that we only stayed for one night... We should have stayed longer!!!

Stayed in March 2024

The staff is very nice and the place is very tidy and clean. The place offers free entrance to the 7 Onsengo outside ,

Stayed in March 2024

The wifi had some weird configuration that didn't work with my phone / tablet - I could connect to it, but wouldn't be able to get internet access due to some error. Pretty sure it's just something they can fix, but I forgot to tell them. Another thing I didn't like was that there was no bath / shower in the ryokan, but that's likely due to the town itself - you're meant to go out and experience the different onsens (7) of Kinosaki Onsen. I can't really deduct points for that as it wouldn't be fair, though I do sometimes want to have a quick shower^^

Kinosaki Onsen is a really nice place to stay for two or three nights, and this Ryokan was one of the cheaper ones during the season. It's still fairly expensive if you compare it to regular hotels, especially since there is no food included - but that's also due to the fact that they aren't suited for solo travelers (the room I was occupying was meant for a family of 4). Speaking of rooms, they are very large, even for a ryokan! Very nice view, the staff was adorable and helpful, honestly not much else to say.

Stayed in March 2024

Incredibly kind and sweet owner / staff, very flexible to our needs. Our room was beautiful, with an indoor terrace and a nice view of the town and mountains peaking out over the buildings. Amazing value for money and a great spot!

Stayed in February 2024

none

big room so very comfortable great location near major bath houses nice and warm owner parking is free option for room only

Stayed in December 2023

The location of this ryokan was perfect to explore all the onsens as it is in the heart of the city, walking distance to the train station. At check-in, the friendly staff got us our onsen pass and recommendations for what to start with. They were absolutely sweet and carjng. The ryokan is old, but that makes its authenticity. The room had everything to make us comfortable, yukata to dress, and traditional japanese shoes to try. We loved our stay.

Stayed in October 2023

Good location and all staff is very friendly and nice. Room size is larger than expected.

Stayed in December 2023

Fantastic hosts. Lovely room with confortable beds. Basic and old school establishment, but absolutely charming.

Stayed in November 2023

There is a curfew for the place and I believe that’s just so people don’t get into trouble and also wreck the beautiful ryokan but it’s a small town so there really is no reason for people to be out and about late because I think the latest onsen closes at 11PM and the curfew was 1130 for the house. I also think it’s because there’s the automatic beeper whenever the door opens and closes and because it’s manned I believe by a husband and wife who are older, they don’t have the time or energy to be up all hours of the night to answer the front door.

Truly a beautiful Ryokan, the house itself was huge and impressive and the attention to detail from the owner and wife immaculate. The rooms were traditional with comfort. The yukata being included to walk around the town and onsens was a great bonus. The wife helps you with it as well so you’re not left wondering. Upon arriving the husband or caretaker gives you a map of which onsens are open, what time they close, how to get there, how far they’re from the ryokan. It was just great and you’re given house slippers and also traditional slippers to wear around town! So incredibly fortunate, the one night we were there a booking opened up for us because it is booked up the rest of the 2023 year! What luck!

Stayed in October 2023

We had a lovely stay. The inn is in the heart of the city and the owners are very kind and attentive. The room felt like a traditional Japanese room.

Stayed in October 2023

Could be difficult to move large luggage to 3rd floor. Private Onsan is small and not opened for bath in the morning (no bath in room also)

Basic room is huge with 3 partitions in Tatami style. Bed and duvet is warm & comfortable. Conveniently located with very friendly hotel host.

Stayed in October 2023

The private baths in the hotel look sad but it doesn’t matter because the 7 amazing public baths are walking distance!

The room we got was the largest we have stayed at during our Japan trip. The beds were very comfortable. The ryokan is one block from Jizo-yu onsen and the Main Street making it very convenient and very quiet. The hosts were amazing. They reached out to us and asked us when we’re arriving and let us store our luggage there while we waited for our room to be ready. Even though I didn’t speak Japanese, we had no issues communicating in English. They also gave us a pass for all the public baths and yukata to wear during our stay. It was a truly relaxing stay, and I would definitely come back!

Stayed in October 2023

Very nice and welcoming hosts, everything you need is provided. The guesthouse has a good location near to the Onsen baths.

Stayed in September 2023

Host very kind and helpful, communication in English was no problem. Parking was ensured for our car next to the location, we could use the parking lot even after our check-out. Green tea is offered. Perfect location to enjoy the onsens.

Stayed in August 2023

A gem of a place… full of old-school charm and run by a very lovely couple. The rooms were spacious and comfortable, the location ideal. We loved our stay there and we were sad to leave!

Stayed in July 2023

Fantastic owners. We were welcomed in a very special way. Even though we arrived before noon, the room was already waiting for us. Great location, close to the train station and onsen. We felt like we were in a real, traditional ryokan. We were given a pass to all the onsen. The town is really beautiful.

Stayed in April 2023

traditional setting and the individual care you are provided by the owners

Stayed in April 2023

owner was very welcoming!

Stayed in April 2023

Excellent stay. Our hosts were so hospitable and everything was thought of. Would highly recommend staying here!

Stayed in April 2023

more on the fault of ourselves that we didn’t know we actually booked 2 rooms and we only have 2 people

tradition, clean and very hospital host

Stayed in April 2023

Initially we debated staying here because we thought that 'shared bathroom' meant we wouldn't have a private toilet. However, rooms do come with a private ensuite toilet, and just the shower/bathing area is shared. This is not an issue when you are bathing at the onsens anyway. Another thing to consider is that the wifi in the room was a bit weak - however we actually appreciated this as it helped us disconnect and relax.

Even before arriving communication via Booking was fantastic, and staff was very kind considering our requests. Once in the property, you are greeted and receive a great explanation of the hotel and Kinosaki - the staff is very welcoming and make you feel right at home. The room is very clean (bed linen, yukatas and towels smell so fresh!) and is beautifully decorated. The property is very close to one of the public onsens and a convenience store with an ATM - and you can go to all the sights in Kinosaki by walking (the main train/bus station is a 5 minute walk). There are lots of restaurants nearby where you can get a variety of local delicacies - so we felt like we were in foodie paradise. We actually stayed at two different hotels while in Kinosaki as we extended our trip (lesson learned: if possible you should consider staying for at least two nights), and this hotel was by far our favorite. We are already looking forward to coming back!

Stayed in April 2023

great location, friendly staff, easy access to public onsens

Stayed in December 2022

It is closed to the train station. And just a stone away from an onsen place, pretty close to other onsen house too. Super friendly and helpful owners. although it is now winter, but the room is warm with heater. and the bed with thick duvet, very comfy. They provided tea set in the room for a nice cup of tea too. Everything is well prepared. They also provided the yukata and we were excited to experience it for the traditional onsen culture.

Stayed in December 2022