399-9211 Nagano, Hakuba, Kamishiro 22197-2, Japan
#5 of 46 B&Bs and Inns in Hakuba
Guests' ChoiceBased on 51 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.3
Facilities
9.1
Staff
9.6
Value for money
9.6
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 4 April 2024
Dumdum
JapanJust minor things, the pillows are kind of uncomfortable for us because they are hard and the remote control for air conditioning is not immediately available when we stayed...
Very accommodating! The place is very aesthetic! They help us when we got stucked in snow and allowed out request to change our booking... we will definitely go back and stay with them again!
Stayed in April 2024
Reviewed: 30 March 2024
Jimmy
AustraliaWe didn't discover they offered ski passes through their accommodation and paid significantly a lot more through the resort. It would have been great had it been made more obvious to us!
The staff were friendly and very helpful. They assisted us greatly on the last day of our stay. Highly recommend
Stayed in March 2024
Reviewed: 5 March 2024
Hannah
Hong KongNo elevator. A bit difficult if you have big luggage.
Everything…big yet cozy rooms with an exceptional bathroom. Great breakfast. Exceptional staff.
Stayed in March 2024
Reviewed: 4 March 2024
Mercury
Singaporeheater problematic. cannot control temperature. so too warm has to switch off
whole cabin to yourself.
Stayed in March 2024
Reviewed: 4 March 2024
Peter
VietnamNo
Great service and location. Exceed your expectation !
Stayed in March 2024
Reviewed: 2 March 2024
Suzanne
United StatesI like a cup of coffee first thing in the moring. For me coming from the U.S. I kept falling asleep at 7 p.m. and waking up at 2 a.m. Didn't see a coffee machine in the cabin. So I walked up to the main lodge and got a hot can of coffee from the vending machine.
We stayed in one of the cabins. There were two western style beds and mats for additional sleeping. Two toilets and a large shower room with a large tub (hot tub maybe - didnt' reallly check it out). Immaculte clean and looked brand new with beautifully crafted wood on the walls, ceilings and floors. All you would need for cooking any meal. Short walk to ski rental places and the main lodge of Hakuba Goryu ski resort. Also many restuaurants within walkable distance. Staff called us that morning to pick us up at the bus stop - nice bonus! Breakfast was delicious and staff very nice!
Stayed in March 2024
Reviewed: 23 February 2024
Sean
AustraliaNot much really.
I enjoyed overall of my stays at Arumu. Staff were being very helpful. Room has good view. Cleaniness - Room were always been tidy and cleaned during the day, Location - Couple mins walk to Goryu chairlift, Breakfast - Always excited what will be serve. Onsen and Laundries are available too.
Stayed in February 2024
Reviewed: 22 February 2024
Rositsa
AustriaThe pension is absolutely great. The entire family is very friendly and despite them not speaking English and us not knowing more than the polite things in Japanese, they put effort into managing the communication. They are always more than happy to help you with anything. The breakfast is really great, the ski storage room is very practical and you can even do laundry. The room offers everything including a great bathroom to enjoy a hot bath after a day in the snow. There was a lot of snow on one of the days, so we cleared the entrance and the next day discovered that the hosts had cleaned our car from snow. It was a lovely gesture. We were also allowed to leave our luggage in the luggage room after checkout and enjoy one more day of skiing, before picking our things and the car up in the late afternoon.
Stayed in February 2024
Reviewed: 21 February 2024
Sarah
AustraliaVery firm beds and the breakfast wasn’t that great.
Great location, right near the Goryu lifts. Large spacious rooms. Very clean and nice Japanese couple running the hotel. It’s very Japanese and the owners speak very little English.
Stayed in February 2024
Reviewed: 16 February 2024
David
MalaysiaLocation to the escal plaza ski lifts (3 minute walk away), comfort, space and coziness of the wooden cabin, hospitality and service of the hosts who go out of their way to help guests.
Stayed in February 2024
Reviewed: 9 February 2024
Christine
TaiwanNothing
The hosts are nice and very helpful. The room is quite large with comfortable beds.
Stayed in February 2024
Reviewed: 26 January 2024
Hwei
SingaporeThe team doesn’t speak much English but you can get by fine with Google translate. The wifi didn’t work for my phone or laptop. My friends had no problem.
Excellent hot showers and heating. Great breakfast, they can accommodate gluten intolerant people. The dry room is great and there’s also a small onsen (available during certain times). Friendly staff. It’s just a few minutes walk from Hakuba Goryu. Room was spacious enough. Beds had warm blankets and excellent room heating, we never felt cold in the room. The place is cleaner and better maintained than it looks in the photos. There are 2 washing machines and dryers.
Stayed in January 2024
Reviewed: 23 January 2024
Edward
AustraliaNothing.
The owners were so helpful. Really appreciate their help with our luggage especially with 2 young kids and in the winter. If they are reading this, Thank you to everyone especially Yuri-san. The cottage was amazing! Would love.to come back again one day.
Stayed in January 2024
Reviewed: 11 January 2024
Sophie
AustraliaWe loved our stay and didn't want to leave. Fabulous spacious and very comfortable cottage, located just a 2 minute walk to Escal Plaza for skiing and restaurants. We appreciated the lift to and from the train station and breakfast each day, which included fresh soup, salad and eggs. Our hosts were very helpful and made sure had everything we needed.
Stayed in January 2024
Reviewed: 14 December 2023
Zhang
United StatesNA
Very clean. Free Breakfast is great and highly recommend to try the dinner. Hosts are super friendly that took care of me well And even gave me a ride to nearby before and after my stay.
Stayed in December 2023
Reviewed: 16 November 2023
Sharifah
MalaysiaJust a suggestion, we did not see clear signboard with name of this property in English. There were 2 different lodges side by side at the location. This hotel is the one on the right. We mistakenly went into the left one initially.
Loved the spacious room! Just us 2 but there were 4 beds, a proper table in dining area. Heater worked well in November weather. The host was very helpful and comsiderate, pointed out the kitchen facilities and helped us to use the hot water dispenser. Can buy tickets for 3 activities in Hakuba from the hotel. We purchased the Iwatake Mountain gondola ride.
Stayed in November 2023
Reviewed: 4 November 2023
Aparna
ChinaVery well maintained with all facilities. Definitely will stay here again.
Stayed in November 2023
Reviewed: 22 July 2023
Eden
FranceNothing
Breakfast with excellent food, good service and friendliness of staff, very beautiful room that is cosy and traditional.
Stayed in June 2023
Reviewed: 1 June 2023
Anita
GermanyThe guesthouse provided a delightful traditional Japanese experience amidst nature. The spacious and cozy rooms, along with deliciously prepared and varied breakfasts each day, made our stay memorable. The super friendly hosts went above and beyond, offering pick-up and drop-off services at the station. It truly felt like a home away from home!
Stayed in May 2023
Reviewed: 13 May 2023
Wee
MalaysiaSpacious room, very polite host, beautiful scenery surrounding
Stayed in May 2023
Reviewed: 10 May 2023
Klaudia
PolandHosts offered me pick up from the station, the room was really big and clean. In the room you can find tea set and local sweets :)
Stayed in May 2023
Reviewed: 24 April 2023
Sinclair
AustraliaAmazing hostess, goes out of their way to assist with all aspects of your stay. Highly recommend, we will be returning!
Stayed in April 2023
Reviewed: 7 April 2023
Julie
United Kingdomlocation and comfort
Stayed in April 2023
Reviewed: 6 April 2023
Michael
United Statesstaff was incredible
Stayed in April 2023
Showing 1 – 25
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