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Reviews of Prince Smart Inn Atami 3 stars

413-0005 Shizuoka, Atami, 17-15 Kazugacho, Japan

#24 of 53 hotels in Atami

Guests' Choice

Review score

Based on 251 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.3

  • Facilities

    8.4

  • Staff

    8.5

  • Value for money

    8.1

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 29 May 2024

    8.0
    Good place for one night stop over
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No convenient stores near by. We arrived at 1030pm only to found out the parking was closed for the night.

    Interior decoration are quite modern and new. Free breakfast. Room is spacious according to Japanese standard. Great value for money.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast.

    Very good room, well equipped. Beds are softer than most budget options I've had before in Japan. Very good for the price. Would recommend

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Very good modern hotel.
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights

    Menu in evening bar.

    Simple, comfortable stay.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    7.0
    It was clean and reasonable.
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There wasn’t a lot to do around there.

    It was close to the train station.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    It was a good experience, very easy for everything.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night

    The breakfast

    Location and service

    Stayed in April 2024

  • Reviewed: 3 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Note that they require relatively early check out (10am) and do not have a lockers option for check out guests. Lockers at the bus terminal can be used, however it is very busy there and there is not much space for large items. The stuff is not fluent in English however they are willing to help

    very new hotel, close to the bus terminal and to many rental car agencies.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Great location hotel that is worth the value
    • Leisure trip
    • People with friends
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hotel should allow a couple hours of after check out luggage storage also. It’s understandable that priority should be given to guests checking in, at least 1-2 hrs should be allowed after check out.

    Location! Location!! Location!!! Within 5min walk from the train station which was the main reason of me choosing this hotel

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Can’t store luggage after check out

    Location and auto check-in

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very minimalistic. Would have been nice to have a water glass or kettle in the room.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Pleasant short stay in Atami.
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights

    Room was quite small. I expect a hotel outside Tokyo is a bit larger. Breakfast is the same for 2 days we stayed. Parking in their own multi level takes a bit of time to take our your car.

    Location is great, staffs are friendly and helpful. Walkable to station and Atami centre.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Handy Location
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    This hotel is close to the Atami train station. Walking distance 3-4 mins. Provides PJ"s and toiletries. Laundry servive was handy. Breakfast small but okay. Includes one half size roll plus coffee or tea and a sweet. We caught a local bus near the station to Atami Castle. The town is very hilly and too hard to walk to the waterfront.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    7.0
    Good location, spacious modern room, not soundproof, read reviews to decide what you’re willing to pay.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not soundproof rooms - could hear chair screeching across floor from above and then lots of footsteps from above early in the morning (I think the upstairs room had a child). Also could hear echoing (lots of hard surfaces in this hotel) from corridor. Also light came in the blinds, not blackout at all. Pillow was too high for me, but mattress comfortable.

    Convenient location, modern spacious room with seating area. Nice separate sink area which meant shower wasn’t crammed into one. You can get out more than one locker if your stuff doesn’t fit and you arrive before checkin. I read another review that you can’t leave your stuff there after checkout but not sure. It’s true (from another review) that stuff closes surprisingly early, get your sashimi early or be at peace with McD’s. Read other reviews about breakfast and it will manage your expectations and you’ll decide how much you’d be willing to pay for the place. I got a good price and am a small eater so didn’t bother me at all. Actually I asked for no cheese and they kindly made it for me, I think they make everyone’s on the spot pretty quickly. It’s true though, it’s not really nice lol. the potato salad wasn’t bad though. Very fast checkout via machine.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night

    Very modern hotel. Clean and the laundry services were excellent!

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    It was a nice hotel close to the station.
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast should be better. Considering the price for each night and there are no open cafes until 10:00am. They should consider serving a decent breakfast. Kettle inside the room perhaps for coffee or tea.

    It’s close to Atami station (5mins walk) and the Yu-Yu loop bus that is going around tourist spots around Atami. The smart TV in the room where you can watch Netflix, Hulu, or YouTube as most of the local channels are in Japanese. There is also a Family mart in the corner of the street. 2 mins walk from the hotel.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Had a great stay
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The raw cement ceiling, though probably meant as a design feature, doesn't look good. Also the self check in process was a bit tedious but really nothing too bad

    The location is near the train station and a few restaurants (although they close early). The hotel is very modern, clean and pleasant. The room wasn't big but we expected that, and the space was used well. The free breakfast was nice and the staff was great

    Stayed in March 2024

  • Reviewed: 23 February 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great location, close to the train station.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    A bit small

    Very nice location! Clean and quiet😀

    Stayed in February 2024

  • Reviewed: 18 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night

    There are lockers to store your bags in if you arrive advance of the official check-in time, but you can't use them beyond check-out time. However, luggage storage is available outside the nearby train station. A bit of a disappointing surprise was that there was no kettle in the room, so you need to head downstairs for a breakfast coffee.

    The hotel is very close to Atami's train and bus stations, and is spotlessly clean. Though not expansive, our twin room was of a decent size, and the bathroom was bright. A small but decent breakfast is served in the bright and stylish space downstairs. Check-in and out is automatic, and easy, even for a technophobe like me. English-speaking staff are at hand to help in any case.

    Stayed in February 2024

  • Reviewed: 15 January 2024

    9.0
    Great. Will come again if in Atami
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night

    Nothing

    Very close to the train station (2, 3 minute walk) with bus stop right outside and convenience store nearby. Spacious room, clean, comfy bed, nice TV with Netflix installed. I really liked my view too. First floor concourse was also really pretty and welcoming. Modern.

    Stayed in January 2024

  • Reviewed: 10 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Not sure if I overlooked or what, but no cup for toothbrush? Have to grab and dispose paper cups everyday. Breakfast can be improved greatly. It's the same menu all the time, and not that good to be honest.

    Absolutely convenient location. Nice, clean and spacious room. And as the name suggests, some fancy, interesting smart gadgets in both room and lobby.

    Stayed in December 2023

  • Reviewed: 9 January 2024

    9.0
    Good location, modern well appointed rooms.
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Modern, relatively spacious rooms, and very clean.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    7.0
    Too much focus on being "smart".
    • Leisure trip
    • Group
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night

    It is supposed to be a "smart hotel", but the reception staff are watching over your shoulders whilst you enter the details into the reception device and keep talking to you (seems counterproductive). They also ask for the address and job details of both people staying, which is unnecessary. We had no idea where the wi-fi password was and had to ask the staff downstairs - again, it was not explained to us and not very "smart". There was also no phone in the room to call the reception... Apparently, there is one outside the elevator on each floor, but again this was not obvious. They only help you look after luggage on the day of your check in, not the checkout day. It seems like a cold hotel with too much focus on being a "smart" and technologically advanced hotel, but it's actually creating more issues for people as nothing is explained. Breakfast is fine as a snack but don't expect it to fill you up.

    Very clean and modern hotel. They have amenities that you can choose and take up to your room.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location is very close to the Atami station

    Stayed in December 2023

  • Reviewed: 29 November 2023

    7.0
    New clean hotel 200m from railway station. Rather unwelcoming.
    • Leisure trip
    • Couple
    • Room Selected at Check-In - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was awful. The toasted ciabatta was very small and very greasy.

    Machine check in with no help from the man at ‘reception’ one meter away. Decor was brutalist and unwelcoming. Room was small but very clean and was ok for one night. They have luggage storage for the day you arrive but will not store anything on your departure day and have a big sign saying so.

    Stayed in October 2023

Showing 1 – 25

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