The onsen was so beautiful as well as the surrounding area. Especially the private onsen, such an unforgettable experience. We had a very big and comfortable room. The food was also very good.

Stayed in November 2023

Nothing. Absolutely nothing.

There has been a hot springs inn on this site for over 1300 years, it sits on a winding mountain road with nothing else near it. As soon as I saw the view from my alcove, looking over a little burbling stream with the tall mountains in full autumn plumage rising beyond the stream, I started to relax. And when I had my first bath, in two pools in the big bath and then in the outdoor bath, I relaxed even further. This hotel is all about the onsen and the food, which was sublime. The staff were wonderful, and I do think they have taken omotenashi, the Japanese notion of hospitality, to new heights. I went there at the end of my trip to Japan, to rest and relax before flying home. However if you want to use this hotel as a base to visit places, you will need a car.

Stayed in November 2023

Lived up to its promise. No wonder it has been around since 705 AD! Exquisite 5-star service from start to finish. Excellent quality meals, and the Onsen experiences were perfect.

Stayed in September 2023

The service and greetings by staff were impeccable - everything felt coordinated and well thought out to provide the best service possible.

Stayed in September 2023

This onsen was nothing short of magical. The rooms were very traditional and incredibly charming. The food was exquisite and plentiful. We were able to completely immerse ourselves into Japanese tradition from the setting, the robes we got to wear, the sandals, and the private onsen available to be reserved. It was incredibly beautiful and we couldn't recommend it more.

Stayed in September 2023

None.

It was an amazing once in lifetime experience and will never forget their friendly and welcoming staff to put us at ease. It’s worth if you do need a good break with quietness and stillness. The hot springs are the best of all

Stayed in July 2023

This was an experience that exceeded my expectations. A traditional room. The only reason I did not put top marks for comfy beds is because we slept on traditional futons. The location is so tranquil and beautiful. We had a private dining room for our banquet dinner and breakfast. We booked the traditional private onsen which is a must. Be warned its HOT. Everything was amazing.

Stayed in May 2023

Can not choose specific room type (can choose only rate)

Stayed in May 2023

Such an amazing experience! The room was big and had an amazing view. Dinner and breakfast was top class traditional Japanese food. Staff was very friendly and welcoming and spoke very good English. Osnen was beautiful.

Stayed in May 2023

Great stay, staff went above and beyond, including picking us up and dropping us off at the train station, we were fed copious amounts of food for dinner and breakfast, the view was one of the best we’ve ever had. Absolutely loved this place

Stayed in May 2023

I can't believe we got to spend a few days here. It was an amazing break in the middle of our trip to Japan. Stepping into the hotel takes you to another world of quiet and relaxation. The staff was incredible and I haven't been that relaxed in ages. Those amazing dinners in a private room were the highlight of our trip, along with the onsen. The beds were traditional and incredibly comfortable, and I took more naps than I can count. This whole trip was peaceful, and I can't recommend and thank the staff at the hotel enough - they took great care of us and were so kind.

Stayed in April 2023

The furnishings are a little dated and were well used. Everything was clean and neat, just showing age and wear.

The location was beautiful. The staff were so accommodating. We arrived late as Google re-routed us and it took considerably longer to get to the hotel. They were so sweet and rushed us directly to the dining room as we were late for dinner (last seating is at 6pm) so we didn't get to dress for dinner - it was fantastic otherwise.

Stayed in April 2023

Dinner, onsen

Stayed in April 2023

Nothing

Amazing service

Stayed in April 2023

We loved everything!

We chose this ryokan because itʻs the oldest continuously operated ryokan in Japan and the oldest hotel in the world. Itʻs no surprise that theyʻve been in business for so long because the service is exceptional as are the facilities, onsen and the exquisite food!! The ryokan is in the mountains with not much around, but itʻs ok because the point of going to a place like this is to stay on the property and enjoy the different hot springs, then relax to the sound of the river in your room. The meals alone were worth the price of our stay!

Stayed in April 2023

Nothing, although it is an hour by bus from Minobu train station !

It was the most unique experience.

Stayed in April 2023

Breakfast at 8 am, not possible later.

It is a beautiful serene location and the hotel makes the most of it. The attention of staff was extraordinary all throughout our stay. The onsens are so calm and lovely! The meals were very elaborate and interesting, especially the dinner.

Stayed in April 2023

The beds and pillows could have been more comfortable but it is very traditional Japanese living and I am almost 2 meters tall so my feet hung off the bed.

Dinner was phenomenal and by far the best meal we have had in Japan. Staff were excellent and they were able to accommodate our late arrival and squeeze us into the remaining private onset slot for the day.

Stayed in April 2023

A world-famous inn with the longest tradition in the world. The ryokan aimed at and excellently reached a top position. A ryokan maintained with as skilled, meticulous and culturally ambitious way as this one cannot have anything else but top points. The stay was expensive but worth all of the money.

Stayed in April 2023

This Nishiyama Onsen Keiunkan is the oldest onsen and is one of the best ryokan onsens in the world, if not the best The service is superb, especially Thuy who was assigned to assist us. Food is extraordinary and unique. The private bath is excellent, specially the outdoor onsen which has an excellent natural setting. My wife and I truly enjoyed our stay in this amazing onsen, our fourth onsen stay in Japan, from Gora, Hakone; Otsu, Kusatsu and Awazu, Komatsu.

Stayed in February 2023

Private bath time a little too short at 30 minutes, preferably 1 hour to account for cleaning up. Not enough staff members (shouldn't take 3-5 mins to get a receptionist), quite hard to get to (about 3 hours travel time) with no transport options to nearby towns if you don't drive there. Aside from its prestige as the oldest running hotel, not much else justifies the price tag.

Exceptionally clean, helpful and catering staff (when you can find them), bathroom amenities were generous, authentic ryokan despite not being in the original 1300-year-old site, amazing natural views of the river and alps, great baths (you have to try the outdoor ones), relaxing vibes. Wooden plank with your name in front of the hotel is a nice touch.

Stayed in February 2023

hands down the service is exceptional. so attentive and helpful and accommodating. the onsen is so clear and the water is so healing

Stayed in March 2023

The complete experience in this Onsen was amazing!

Stayed in November 2022

I kept forgetting to bring towels from my room so had some brisk drying off todo. Would be nice if towels were in the bath.

Everything the staff was incredible two were able to speak English and really took care of us but everyone was incredibly kind and welcoming. The dinner was 10 amazing courses or traditional Japanese cuisine. The staff changes the room from sitting to sleeping and vice versa during the meal. Sitting nestled in a gorgeous valley the views are beyond amazing.

Stayed in December 2022