Reviews of Queens Hotel Chitose 3 stars
066-0063 Hokkaido, Chitose, Saiwai-cho 5cho-me 6-1, Japan
#12 of 29 hotels in Chitose
Guests' ChoiceReview score
Based on 165 hotel reviews
8.2Score breakdown
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Cleanliness
8.8
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Comfort
8.7
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Location
8.1
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Facilities
8.7
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Staff
8.7
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Value for money
8.2
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Free WiFi
8.5
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Reviewed: 14 May 2024
Noreen
Germany9 reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Comfort Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
- shuttle to the airport cannot be booked in advanced, so you have to have a little luck that there are free seats at the one you want to take - NO shuttle from the airport to the hotel - breakfast took 15 min to be ready and there were no options for people with food allergies
- the location is great as it is less than a 5 min walk from the bus stop - staff was very friendly - nice toiletries - shuttle to the airport
Stayed in May 2024
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Reviewed: 17 April 2024
Jenny
Australia1 review8.0“good stay for early morning departure”- • Leisure trip
- • Group
- • Comfort Double Room - Non-Smoking
- • Stayed 1 night
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room size, prompt airport shuttle, onsen
Stayed in April 2024
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Reviewed: 20 March 2024
Kalyanaraman
United States1 review8.0“Great value but delightfully surprised at the staff, cleanliness and location.”- • Leisure trip
- • Solo traveller
- • Comfort Single Room (2 Adults) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It would have been hard to get off the bed if there was a 2nd person. But I understand that’s the way it is in Japan.
Staff! Front desk(Taku) and the ladies in the restaurant, great service!
Stayed in March 2024
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Reviewed: 16 March 2024
Selene
Canada13 reviews4 helpful votes8.0“Very convenience for travellers staying one night. Price is reasonable.”- • Leisure trip
- • Solo traveller
- • Comfort Single Room (2 Adults) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No
Inazaki on ground floor open till midnight. Breakfast is included. Very convenience for travellers staying one night.
Stayed in March 2024
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Reviewed: 10 March 2024
Kelvin
Singapore1 review8.0Very good- • Leisure trip
- • Couple
- • Comfort Single Room (2 Adults) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Room too tiny.
Onsen included. Near to shopping mall where can get our local delight. And nice city view from Windows.
Stayed in March 2024
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Reviewed: 8 March 2024
Sgtravelgirl
Singapore22 reviews7.0“It is very convenient to find food and it is very near to the airport”- • Leisure trip
- • Couple
- • Comfort Double Room - Non-Smoking
- • Stayed 1 night
Room is very small
Clean and service staff was helpful
Stayed in February 2024
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Reviewed: 6 March 2024
Nat
Australia23 reviews2 helpful votes9.0“Excellent value for money . Very helpful staff. Great location”- • Leisure trip
- • Couple
- • Comfort Single Room (2 Adults) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No complaints
Location Amenities Restaurant
Stayed in March 2024
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Reviewed: 2 March 2024
Sunisa
Thailand8 reviews1 helpful vote8.0“Satisfied with the hotel.”- • Leisure trip
- • Family with young children
- • Japanese Twin Room with Tatami Area - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No.
It’s cleanliness . The Onsen facility provided. A little bit far from station and center on snowing day. The restaurant at the lobby is nice and reasonable.
Stayed in February 2024
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Reviewed: 2 March 2024
Stephen
United States13 reviews7.0Good- • Leisure trip
- • Family with young children
- • Japanese Twin Room with Tatami Area - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room was really hot and the temp couldn’t be turned lower, only off.
Convenient location to the airport. Not much else around there.
Stayed in March 2024
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Reviewed: 1 March 2024
Johnson
United States2 reviews9.0“In transit”- • Leisure trip
- • Solo traveller
- • Comfort Single Room (2 Adults) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Cool view
Stayed in February 2024
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Reviewed: 21 February 2024
Glenn
Australia7 reviews1 helpful vote8.0Very good- • Leisure trip
- • Solo traveller
- • Comfort Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No hotel pickup at the airport Need to use JR train which is not easy if you haven’t done it before
Onsen was great
Stayed in February 2024
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Reviewed: 18 February 2024
Lee
United States10 reviews1 helpful vote7.0“Simple, convenient room on the way to or from the airport.”- • Leisure trip
- • Solo traveller
- • Comfort Single Room (2 Adults) - Non-Smoking
- • Stayed 1 night
Short local bus ride from New Chitose airport and free shuttle from the hotel to the airport in the morning. Good japanese breakfast at the attached restaurant.
Stayed in January 2024
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Reviewed: 16 February 2024
Shukti
Australia11 reviews8.0“Easy check-in and check-out. The shuttlee bus to airport makes it really convinient.”- • Leisure trip
- • Couple
- • Comfort Single Room (2 Adults) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
None
Shuttle bus to the airport, public bath and not far from the station.
Stayed in February 2024
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Reviewed: 14 February 2024
Debbie
Australia10 reviews1 helpful vote8.0“It is a convenient hotel to stay for a night to travel to the airport.”- • Leisure trip
- • Family with young children
- • Japanese Twin Room with Tatami Area - Non-Smoking
- • Stayed 1 night
The staff doesn't speak English. It would be great that the hotel offered shuttle to pick up (even it is a paid service) as it was very hard to catch a taxi from the airport to the hotel. We waited over half an hour outdoor (minus 2 degree) for a taxi.
We wanted a place close to the airport. The hotel offered shuttle service to the airport. There is a restaurant at the hotel lobby that offered great local cuisine. We also enjoyed the onsen inside the hotel.
Stayed in January 2024
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Reviewed: 12 February 2024
Ruby
Australia24 reviews1 helpful vote7.0“Good pre flight hotel”- • Leisure trip
- • Couple
- • Comfort Single Room (2 Adults) - Smoking
- • Stayed 1 night
- • Submitted via mobile
Room is very cramped, bed was very small, we are non-smokers & got put in a smoking room, so it smelt. The coffee maker leaked.
Free airport shuttle, public bath available, good restaurant attached. Lovely staff
Stayed in February 2024
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Reviewed: 10 February 2024
Monika
Australia46 reviews2 helpful votes8.0“Comfortable stay.”- • Leisure trip
- • Solo traveller
- • Comfort Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I wasn’t aware I need to book the restaurant for dinner. On arrival it was booked out - disappointed but there are cheaper dining options nearby.
Clean, warm, comfortable. Shuttle bus to airport. Ladies onsen.
Stayed in February 2024
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Reviewed: 7 February 2024
Nb
Thailand16 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Moderate Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Location a little far from JR station
Good services, clean room, free shuttle bus to airport and ver nice breakfast with reasonable price
Stayed in February 2024
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Reviewed: 2 February 2024
Greg
United Kingdom63 reviews5 helpful votes8.0“Value for money stay in central location near station”- • Leisure trip
- • Solo traveller
- • Comfort Single Room - Non-Smoking
- • Stayed 1 night
all good
Walking distance from Chitose station. Lots of food outlets nearby. Free shuttle to airport (note there is no pick up currently) Staff were really helpful (thank you) Room was VFM
Stayed in January 2024
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Reviewed: 25 January 2024
Elliot
United Kingdom11 reviews1 helpful vote9.0“Overall great shuttle service was quick overall very enjoyable. Limited options of restaurant nearby”- • Leisure trip
- • Couple
- • Comfort Single Room (2 Adults) - Non-Smoking
- • Stayed 1 night
The bed and sheets were exactly the most comfortable. But for its price it was very acceptable. The location is kind of just a little bit off from the busy part of the city center and so requires a little bit of walking to get to the hotel. We tried exploring nearby but certain bits were pretty quiet and didn't feel that safe ( seems a bit like red-light district nearby? might be wrong tho)
Though the room was small and compact it came with everything needed within. They provide complimentary entry to their bathhouse which was well-kept. They also have a small izakiya (gastro-pub) that is connected to the hotel which provides superb food at very affordable prices. The staff was very welcoming as I misplaced my booking to a later date but they were still able to immediately provide us with a comfortable room.
Stayed in December 2023
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Reviewed: 22 January 2024
Christopher
Australia20 reviews1 helpful vote9.0“Perfect airport hotel”- • Leisure trip
- • Family with young children
- • Moderate Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing it was perfect for staying due to the cancelled flights
Super close to airport and had last minute accommodation
Stayed in January 2024
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Reviewed: 15 January 2024
Maoyu
Singapore3 reviews8.0“Works if you cannot stay in the airport hotel”- • Leisure trip
- • Family with young children
- • Japanese Twin Room with Tatami Area - Non-Smoking
- • Stayed 1 night
Free airport shuttle to the airport Small onsen that was a nice touch
Stayed in December 2023
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Reviewed: 15 January 2024
Florence
Singapore6 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Japanese Twin Room with Tatami Area - Non-Smoking
- • Stayed 1 night
The toilet is functional but tiny. It is a big step-up so not suitable for kids or elderly. Would be great if the hotel can install a proper step-up. Not enough space or hangers for hanging clean clothes and towels when taking shower.
Room is rather spacious and big enough for 4 adults, with two single beds and futons. Tatami area and futons make the room feel cosy. The two big windows are a plus to look out onto the streets. Many food outlets right across the street. It is actually a short 5 min walk to JR Chitose Station, if you know how to take the shortest route.
Stayed in January 2024
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Reviewed: 15 January 2024
Kuen
Malaysia28 reviews4 helpful votes7.0“Compact, value for money accomodation”- • Leisure trip
- • Group
- • Comfort Single Room - Non-Smoking
- • Stayed 1 night
Room is very small. Can hardly have space to walk after opening 1 luggage bag.
Short walk from train station and there are restaurants etc nearby. Free shuttle to airport for us to pick rental car for our extension stay in Hokkaido. Very clean room. Through very small, you have everything you need for a short stay. There are coin operated laundry and dryer available, which is convenient for us to wash our clothes after a week's stay in Hokkaido and for us to wear them for our extension stay.
Stayed in December 2023
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Reviewed: 2 January 2024
Katharina
United States2 reviews8.0“Lovely onsen! Would return for sure!”- • Leisure trip
- • Group
- • Comfort Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Rooms are very small but comfortable for a night!
Hotel onsen was absolutely wonderful! Tea in room, room very clean and quiet.
Stayed in December 2023
