The parking situation is awful and super confusing. The map provided is for walking, not driving, if you’re in the north building it is extremely confusing and frustrating and quite a hike from the parking location (which took us an embarrassing amount of time to locate, then walk back, in the mud and rain). The stove was really challenging to figure out how to work and we could only get one burner working. It was really dark inside too, the lighting wasn’t great.

The house is an excellent size; the bath and foot bath make this whole rental worth it.

Stayed in April 2024

Check inn process

Fantastic

Stayed in December 2023

Great

Stayed in November 2023

The public transport was limited (especially since we travelled there on Saturday), so we had to take at Taxi from Gotemba since we missed our bus, because of other delays. The taxi driver had trouble with the address, so we showed the route on Google maps instead.

A lot of space and facilities to use in the house. The baths were already filled with warm water, which was nice after a long day.

Stayed in November 2023

The backyard is too messy. Our apartment 10 north is quite noisy with traffic. The downstairs bathroom is a bit small. The curtain for the mezzanine needs to wrap around to the hallway to seal it off with the curtain. It would be beneficial to have a separate dryer instead of a mixed washing machine and dryer. The outside foot bath is not really warm enough. The parking is offsite but not a huge problem as its only a 2 min walk down foot path. The only caveat is that on the morning we were leaving, there were cars parked for another property and this disallowed us to get our luggage out easily. Photos of the offending cars are noted. The parking spaces for the North apartments are only for loading and unloading luggage which is in big writing on the sign.

It was a comfortable place with some good amenities. The kitchen had all the cooking utensils including portable induction hobs for bbq outside. The bathrooms were great especially with the onsen in the main bath. The lounge comfortable and big enough for 2 couples. Laundry facility was good. The beds were comfortable.

Stayed in October 2023

Nothing

Everything. One of the best places I have stayed in Japan

Stayed in October 2023

Looked bigger on the pictures, but still a good size!

Great facilities and loved the Onsen

Stayed in September 2023

everything is worth it

Stayed in June 2023

Not enough English translation for instruction

I love all the amenities. It has 2 restroom, 1 full bath and onsen not to mention the foot bath, kitchen utensils and appliances are complete

Stayed in July 2023

(5) Check-in No baggage storage and check-in process is tedious and takes a lot of time. 1-2 days before the date of check-in, host will send an email with the Lock Code for the door and a link to input the details of each guest staying, including uploading a picture of the ID pictures of each guest. Guests are advised to do this in advance, otherwise, they will have to do this to complete check-in process via tablet on the day of check-in. If done in advance, a QR code will be sent and used to check-in via tablet. However, even with advance inputting of guest information, there will still be a video authentication per guest on the day of check-in -- a picture of each guest shall be taken on the tablet then an agent will call to authenticate check-in via video call.

(1) Villa / Facilities The Villa and facilities are clean, new and complete. The appliances and interior/furnitures are beautiful and new. The villas had dishwasher, beer dispenser, dyson blowdry, robovac, nespresso coffeemaker (with pods), aircon and heater, projector and TV. The hosts also provided us with toiletries, towels, etc. and everything we needed for a pleasant and convenient stay. Our villa had a massage chair and barbecue area/backyard. (2) Travel The location is about 30min bus ride from Hakone-Yumoto Station. Coming from Tokyo, we paid for the Hakone Free Pass that would allow us unlimited passes for all transportation rides in Hakone (including the trip from Shinjuku to Hakone-Yumoto). Note, however, that for the Limited Express train to Hakone-Yumoto, we had to pay an addition 1,200 Yen for the Romancecar. From Hakone-Yumoto station, we had to take the Togendai bus from the station and stop at Tokyu Shin-Iriguchi which is just in front of the Rakuten Stay Villas South but about about a min or two walk to Rakuten Stay Villa North. Guests can use the side road that goes around Rakuten North to avoid walking by the side of the main road. (3) Location/Groceries/Restaurant/Tourist Attractions The Villas are near Togendai Port/Ropeway Station. It's about 10min ride to the nearest grocery/shops in Sengoku. However, it's quite far from most tourist areas and restaurants. The nearest convenience store is still a bus ride away and the nearest grocery closes 6pm (most shops/tourist areas close around 4pm-5pm). Guests should make sure to buy their groceries and food before shops close. Convenience stores are not open 24/7. (4) Onsen Onsen is wonderful. Ours overlooked the forest, others overlooked the highway though. We had an outdoor footbath too.

Stayed in April 2023

the hot spring is smaller than my expect.

enough space for 10 people. very clean. they have enough cooking equipments to have hotpot and Korean BBQ.

Stayed in April 2023

Nothing really about the accommodations... maybe the weather? Being in the mountains, the weather is so unpredictable and changes quickly.

The place was very modern and enjoyable for our two families (total of nine people) to stay in. The onsen and foot bath were awesome. The large kitchen and two bathrooms were great. Our elementary school children enjoyed sleeping in the loft area.

Stayed in March 2023

Fireplace is just lights. No parking. Had to walk 10min to Common parking area. Bad self check in journey.

Nice size. Homely feeling

Stayed in December 2022

The check-in process is very problematic: the tablet provided is too slow and too many information need to be typed for each guest (if you pause, you need to restart all over again!). All guests have to be available for their photos to be taken and at the end you must a 'call-centre' to complete the process. It took me nearly an hour (no exaggeration) Please just provide a scanner for the passports!!

Very clean and well-equipped property and the onsen on the first floor is really great! However, be aware, there are no two rooms as it seems to be the case in the pictures. There is only one bedroom and a mezzanine area with a double and a single bed, but no four walls and a door-this is not a second bedroom! This should be clearly shown.

Stayed in April 2024

Essentially there is only one proper bathroom. the other one located on the first floor is really tiny and very cold in winter. Property should consider installing a couple more lights especially at the dining area and the kitchen. it was uncomfortably dim even in the day time.

There is one enclosed room and the other room is without a curtain or door for privacy. Will be suitable for a small family but beyond 5 pax, it will be uncomfortable due to the lack of a proper second bathroom. Select the south villa if you have bulky luggage as it is nearer to the carpark.

Stayed in December 2023

The location and the staff. It was impossible to get a taxi to come out there. My experience with the staff really soured our stay. On our first day there, there were no taxis in Uber, and unfortunately there was a staff shortage and some buses were canceled that day. After waiting an hour for buses that never came (with 2 kids in a pram, on the side of a busy windy country road), I called the number provided by the accomodation. The first time, they told me they couldn’t help me book a taxi because they don’t get paid for it and repeatedly told me they wouldn’t help, and to download go taxi. I did and you need a Japanese number for it. I called again to ask if there is anything else I can do and they again repeatedly insisted they wouldn’t help and to talk to the nearest train station (it’s a 1.5 hour walk). I called back to try and ask if they knew of a closer station and they told me they were done helping me and HUNG UP ON ME before I could even finish explaining what had happened. This is while I was sweating trying to push my pram through gravel to get back to the house. This place is FAR, and not family friendly or even remotely friendly. Also some taxi drivers will refuse to take you out here.

The amenities are lovely and modern.

Stayed in October 2023

Parking space is quite far and inconvenient

Facilities are very nice Spacious rooms

Stayed in April 2023

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Stayed in April 2024

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Stayed in November 2023

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Stayed in June 2023

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Stayed in May 2023

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Stayed in December 2022

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Stayed in November 2022

There are no comments available for this review

Stayed in March 2024