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Neat and clean. Huge rooms and 5 star amenities.

Stayed in June 2024

It is far away form the station, we have to take taxi to the nearest station

the rooms

Stayed in May 2024

The size of the rooms are amazing, and they were comfortable and soothing. The washrooms are incredible with the three phase/ three outlet shower and space bath that can fit two people. The area is quiet and relaxed with a short stroll to the closest train station (and it’s only 1 stop from Kyoto station)

Stayed in May 2024

I loved the size of the room. It was the biggest room we had on our trip. Plenty of space for everyone. I loved the fact that my family was able to sleep on a Tatami because it meant our 6 month old daughter could not roll over the bed like how some other hotels have it set up. When I come back to Kyoto I would definitely stay again.

Stayed in May 2024

I wished the TV on the wall had a pull out swivel mount as it was stuck in a pretty uncomfortable spot on the wall so some adjustability would be nice.

The hotel was very clean and had easy access. I stayed in the Triple bed suite and it had more than enough room for the 2 of us. The beds were comfy. Kitchen was nice, but my favorite thing was the tub and shower. The shower is amazing. A LOT of water pressure! And the bath was so comfy!!!

Stayed in May 2024

Not really a great location, but 5-10 minute walk to station (Tofukuji) with easy travel to Kyoto, Gion, Nara etc. Windows have opaque reinforced glass, so there is light but no view at all, which I didn’t like. Laundry is a disaster; 4 washing machines that no one cleans, and while the wash cycle is 35 minutes the drying cycle can take many hours. You are not allowed to empty others’ washing, so the 4 machines can be occupied all day by just a few people, especially when they don’t bother checking and let their dry washing sit there after the cycle ends. There are drying racks in each room, so using the dryer is entirely unnecessary as you can hang dry in the same length of time. There is a large sign on the room saying that staff can arrange taxis and it is best done in advance, but desk staff said that pre-booking taxis was not possible. The hotel overall was messy, with piles of rubbish bags and used towels lying around near the lifts.

Large room, reasonably comfortable beds, good shower.

Stayed in May 2024

Staffs need to improve in English speaking. Kitchen facilities comes with small knife (fruit knife) and small fry pan which can be understandable for light cooking only. Window can only open a little to get the air in when cooking need.

Good facilities, small kitchen area for light food cooking. Love the bedding and bathroom. Location surrounding with local neighbour, feeling awesome to walk around to bus stop and convenience store (only 5 mins away).

Stayed in May 2024

The lights were too bright white and no lamp next to the beds for reading a book before sleeping

Large, clean, many utilities, modern

Stayed in May 2024

Good amenities and provisions. Comfy beds and good bathrooms.

Stayed in May 2024

Bath, fresh air in the room

Stayed in April 2024

Facilies were not as announced: cleaning machins for cloths

Stayed in April 2024

The staff was friendly and the room was clean and big for group of 5. Definitely a must stay when visiting Kyoto.

Stayed in May 2024

The location makes it a long walk from the station. Luckily it’s close enough for a cab to be rather cheap. People don’t know the location of the hotel well since it is new so please show the driver the Japanese address in your map app or on the website.

This is one of the best values in terms of luxury and room size in Kyoto. Their location in Hiroshima is what sold us on the brand. The executive suite was amazing with the outdoor bath and a tatami area. We also had a washing machine with a built in dryer. This was key. I will always stay here when I go to Kyoto moving forward. My partner had issues with air purity in Osaka so we moved to the Randor because of the cleanliness and the air filters. Highly recommended. If you opt for one of the bigger rooms, you won’t be disappointed. If you have a larger group you’re staying with, it’s really economical.

Stayed in May 2024

Location in apart from center. Sleeping place for child wasn’t be ready (however I write about it), we prepare it by ourselves. Only two sets of towels; however room was booked for three persons.

Very big room. Very nice, comfortable. Quiet. Friendly staff. Good bathroom. We loved it.

Stayed in May 2024

The best shower ever in a hotel I’ve stayed at and beds were very comfortable.

Stayed in May 2024

good location and very nice rooms. the staff is friendly.

Stayed in May 2024

They would not let us checkin a bit earlier which was a bit of a pain. They asked for 1,500 yen for every hour for early check in which I did not think makes sense. Same thing when we asked for a late checkout.

new beautiful and clean. We had a large room as there were 5 of us. The room was big enough and comfortable enough for all of us. Nice Kimonos to use, excellent shower large and clean room.

Stayed in May 2024

If there is breakfast available, it would be perfect.

All are clean with good facilitiesx Rooms are wide with nice bathtubs, quality products. It provides kitchen and free laundry, helping the guests without the need of heavy clothes luggage.

Stayed in May 2024

The location was in a residential area. So there’s not much view.

We liked how big and spacious the room was compared to other hotel rooms in Japan.

Stayed in May 2024

Very spacious apartment for a family. It provides the basic facilities.

Stayed in April 2024

No attractions nearby. Somewhat away from Kyoto center making the commute slightly inconvenient

Spacious rooms. Room had a kitchen, microwave, washing machine, refrigerator which made the stay extremely comfortable with kids

Stayed in May 2024

Maybe create an outside balcony.

Bathroom nice bath with shower and features. Clean and large room

Stayed in May 2024

Filthy chair upholstery, cloth hanger malfunction.

Big room, nice bath room.

Stayed in May 2024

Service was really good

The service and the nice big rooms for Japanese standards. The beds were nice and hard and the bathroom is beautiful with a lot of water features. The service was excellent the girl behind the desk managed to arrange that my sons lost luggage was sent to the hotel, thank you for all the effort phone calls

Stayed in May 2024