There would be some renovations in the hotels because had smells of paint.

Staff is helpful, room was clean. Around the hotel is shopping center and many restaurants.

Stayed in April 2024

Room is a bit small

Central location with a lot of restaurants and shops nearby

Stayed in February 2024

Nil

Best location, wonderful room & great service!

Stayed in December 2023

Size of twin room is quite small, smaller than expected compared to pictures. Otherwise everything is good.

Clean and tidy. Love the breakfast!

Stayed in December 2023

-

warm welcome and helpful staff

Stayed in October 2023

The front staff were very accommodating and helped us ship some of our luggage to one of our future hotel stays. The place was in a great location surrounded by many restaurants and shops. The hotel was beautiful and well kept.

Stayed in October 2023

The public areas (hallways, elevators) could use more frequent tidying.

Great location with tons of dining, shopping and entertainment options surrounding the hotel. Despite the central location, the room was very quiet. Cleanliness of the room itself was good and the layout made good use of the space. There's a paid laundromat available for guest use, and a free public hot spring. Discounted parking is available at a nearby lot and the hotel has written English instructions clearly explaining how to use it. Overall, excellent price-to-value.

Stayed in October 2023

The double bed was a bit tight and it was a bit squeezy in the room for 2 pax. There wasn't much space to move around and fortunately we had the smaller luggage. Also, the hotel doesn't have a lobby, so do note if you are driving there, you have to park 5 mins away at a multi-storey car park and lug your luggages across the main street.

Location was great and very central. We were there only for the night and there are many great restaurants and shopping outlets that is within walking distance. The breakfast was fantastic as it showcase the various local fare of the region.

Stayed in September 2023

Well located, comfortable. V good breakfast

Stayed in September 2023

The room is too small for big size luggage.

The hotel is located in the center of shopping street surrounded by shops and restaurants. Breakfast is mostly in Japanese style which is perfect. Overall facilities are great and the amenities provided are in good quality.

Stayed in August 2023

My daughter left a teddy bear there and they didnt reply to my email.

We liked the free drinks in the evening, the onsen and the kids pack (with pillow, PJs and slippers) and the location. The room was very small but cute - fine for a short stay.

Stayed in August 2023

There're two smoking rooms on separate floors, but they are very tiny (4 persons max)

I really like the onsite hotspring with a beautiful mini-garden inside, the perfect place to relax after a long journey. The location is great, easily accessible a few minutes by foot from a tram station.

Stayed in August 2023

None

The counter was very friendly and helpful.

Stayed in July 2023

it would be better if larger TV size.

Best place to reach main 3 arcade shopping streets and shopping mall in kumamoto. Wellcome brink bar and manga area are the most impressive part in my trip life. Hot spring facility is versatile.

Stayed in July 2023

nothing

free drink breakfast nice view

Stayed in August 2023

No

The reception staff really kindly for handling problems and the location is really convenient

Stayed in June 2023

The smell of smoke is really strong on the hall way.

The breakfast is tasty and the food diversity is high. The public bath is decorated as outside, really impressive.

Stayed in June 2023

Nothing.

The breakfast was amazing, two massive counters with about everything you could think of both Japanese and Western. In the afternoon free soft drinks till 9pm in the lobby. There is even a manga library. Staff were really helpful. Location was excellent.

Stayed in March 2023

A little far from train station. About $15 by cab.

Close to shopping areas, covered malls right outside hotel, lots of eateries minutes away, 7/11 right next door, Kumamoto Castle minutes away. Excellent location! Room was very clean and roomy for a Japanese hotel. In our public bath was also extremely clean and nice.

Stayed in April 2023

Convenience and near many eating places

Stayed in February 2023

onsen really good welcome drink so good location very good all of the best of hotel in kumamoto

Stayed in December 2022

The room I stayed in had only a shower and the sink was in the living area instead of the bathroom. The shower booth is cramped.

Great location. Easy access to shopping and restaurants. The staff is very nice and helpful. Breakfast buffet has a wide assortment of choices and kept very neat and clean.

Stayed in December 2022

I don’t like that sink in the hall way of bedroom

Breakfast and public bathtub are so good.

Stayed in December 2022

convenient to Kumamoto station, wonderful spa pool, excellent customer service

Stayed in November 2022