Reviews of RIHGA Royal Hotel Kyoto 5 stars
600-8237 Kyoto, Kyoto, Shimogyo-ku Higashihorikawa-dori Shiokoji-sagaru Taimatsu-cho 1, Japan
#452 of 632 hotels in Kyoto
Guests' ChoiceReview score
Based on 792 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
8.1
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Facilities
8.2
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Staff
8.7
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Value for money
8.1
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Free WiFi
8.4
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Reviewed: 19 May 2024
Karen
Australia1 review7.0“Loved Kyoto.”- • Leisure trip
- • Family with young children
- • Standard Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Restaurants very expensive. Breakfast did not have a lot of options to choose from. (for my taste)
Rooms were good and cleaning service great
Stayed in May 2024
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Reviewed: 15 May 2024
Ebony
Australia1 review8.0Very good- • Leisure trip
- • Family with young children
- • Superior Twin Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Room door not closed properly after housekeeping. No room service available.
Great location. Very helpful and friendly staff. Nice big room for a family
Stayed in May 2024
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Reviewed: 14 May 2024
Herzog
United States4 reviews8.0“Solid stay in Kyoto hotel close to Train Station”- • Leisure trip
- • Family with young children
- • Wide King Double Room - Non-Smoking
- • Stayed 3 nights
Although it was close to the train station, it is outside of town. Had to take a taxi or local trains to see the sights. It also housed large tour groups so if you ran into them at breakfast there were waits.
The hotel is located a short distance from Kyoto station. We walked to the hotel upon arrival then found out that there is a free shuttle to/from Kyoto station running all day, so we used that for the next couple of days. Rooms were good size - we had a double queen with plenty of room to stretch out. Our infant soon enjoyed the floor to ceiling windows with a view of a bust traffic intersection and some rail lines. We had breakfast options - there was a buffet downstairs or a sitdown at a fancy french restaurant on the top floor. Opted for the buffet every day as it was easier to ensure our baby would find something to eat. The food was pretty good.
Stayed in April 2024
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Reviewed: 13 May 2024
Michelle
United States10 reviews1 helpful vote9.0“It's worth to the rate and would come again”- • Leisure trip
- • Couple
- • Deluxe Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Outside of the window you can see the rail tracks where you can hear the noise from. Luckily the trains stop proximately between 11pm and 5am. It didn't bother too much to our sleeping.
Big room space, very clean and comfortable conditions.
Stayed in April 2024
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Reviewed: 11 May 2024
Kamia
Australia23 reviews2 helpful votes8.0“It met our needs well, even though I preferred to use external restaurants.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
No coin laundry. The individual price by piece service seemed unsuitable for family laundry loads. However reception kindly provided a map to a nearby laundromat which was very suitable. Next time I’ll ask whether they have ironing equipment too. There are many restaurants but not really covering lower to medium priced options. However it is close enough to Kyoto station to eat there.
Close to station and shuttle bus was handy when we had suitcases. Great breakfast buffet range. Comfortable beds. English speakers among staff.
Stayed in April 2024
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Reviewed: 10 May 2024
Celestino
Netherlands14 reviews7.0“Good value for money with small things to improve”- • Leisure trip
- • Family with young children
- • Standard Twin Room with Swimming Pool & Fitness Center Access - Kyoto Style Floor - Non-Smoking (8th Floor)
- • Stayed 5 nights
- • Submitted via mobile
Pool only opened from 1:30PM to 8:30PM The bar on the basement floor is depressive and the floor smells bad. Not inviting, dark, no windows…
Good breakfast, ice/water machine on the floor
Stayed in May 2024
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Reviewed: 10 May 2024
Tania
Australia15 reviews2 helpful votes7.0“Great location, rooms were average, restaurants to expensive when there were cheaper options nearby”- • Leisure trip
- • Group
- • Deluxe Twin Room with Swimming Pool & Fitness Center Access - Executive Floor - Non-Smoking (10th Floor)
- • Stayed 3 nights
- • Submitted via mobile
Rooms were ok, restaurants were too expensive
Close to Kyoto Station
Stayed in May 2024
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Reviewed: 5 May 2024
Simon
United Kingdom39 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior Twin Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
I would have liked the swimming pool to be open earlier.
All the staff are excellent. Quiet rooms. Great location for Kyoto station. Large choice for breakfast.
Stayed in May 2024
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Reviewed: 4 May 2024
Long
Hong Kong2 reviews9.0“Nice”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Swimming Pool & Fitness Center Access - Premium Floor Non-smoking 9th
- • Stayed 4 nights
- • Submitted via mobile
Nth
Comfort
Stayed in April 2024
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Reviewed: 4 May 2024
Gatelyte
Denmark8 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Could hear noises from the corridor
There was a shuttle service to and from the hotel. Staff was very helpful and nice. Room was clean, comfortable and spacious.
Stayed in May 2024
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Reviewed: 4 May 2024
Anisa
Australia1 review7.0“Excellent location for your Kyoto stay!”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The bathrooms need a refurbishment as they are old, stained and mouldy.
The room was spacious, wonderful shuttle service and buffet meals
Stayed in May 2024
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Reviewed: 3 May 2024
Ian
United Kingdom2 reviews9.0“Welcoming, comfortable, luxurious and peaceful, this is a fantastic place to stay when in Kyoto.”- • Leisure trip
- • Family with young children
- • Family Room with Swimming Pool & Fitness Center Access - Kyoto Style Floor - Non-Smoking
- • Stayed 4 nights
Hard to fault really. The ground floor restaurant was a little overpriced for a buffet style, although the range of food offered was great.
Our Family room had two separate areas which was a nice surprise, a bed area and a living area. The pool was warm and quiet, and the restaurant at the top revolved! Giving an amazing view of Kyoto as we had breakfast. There is a shuttle bus to the train station, although it's not far to walk (10 mins). This Hotel has everything you could wish for.
Stayed in April 2024
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Reviewed: 2 May 2024
Michael
Australia4 reviews7.0“Big spacious room, bedding awful”- • Leisure trip
- • Couple
- • Deluxe Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The bedding cover was synthetic and awful to sleep in . Pillows were lumpy and tiny
The shuttle bus was great
Stayed in May 2024
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Reviewed: 1 May 2024
Karen
Australia4 reviews7.0“Great location”- • Leisure trip
- • Group
- • Standard Double Room with Swimming Pool & Fitness Center Access - Kyoto Style Floor - Non-Smoking (8th Floor)
- • Stayed 2 nights
- • Submitted via mobile
The bedding was uncomfortable and slipped off the bed
The location was good and the shuttle from the train was a nice surprise
Stayed in May 2024
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Reviewed: 30 April 2024
Monica
United Kingdom1 review9.0“Brilliant hotel!”- • Leisure trip
- • Group
- • Standard Twin Room with Swimming Pool & Fitness Center Access - Executive Floor - Non-Smoking (10th Floor)
- • Stayed 3 nights
Duvet cover, was not holding the duvet in place due to not having buttons at the bottom of the cover.
Great Hotel, near train station. Shuttle service was super convenient and reliable, with services available on a regular basis. Excellent food and unbelievable views from the 360 rotating restaurant! The lady at the front desk recommending/advising on how to get around Kyoto was very professional. Good powerful shower system.
Stayed in April 2024
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Reviewed: 30 April 2024
Paul
Canada3 reviews9.0Superb- • Leisure trip
- • Couple
- • Wide King Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Still a distance from Kyoto station if need to walk
quite clean and friendly
Stayed in April 2024
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Reviewed: 29 April 2024
Sophie
United Kingdom22 reviews9.0“Wonderful honeymoon location”- • Leisure trip
- • Couple
- • Suite Double Room with Swimming Pool & Fitness Center Access - Regular Floor - Non-Smoking
- • Stayed 7 nights
- • Submitted via mobile
Location, friendly staff
Stayed in April 2024
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Reviewed: 28 April 2024
Nagaraj
Qatar1 review8.0Very good- • Leisure trip
- • Family with young children
- • Luxury Twin Room with Swimming Pool & Fitness Center Access - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Good location , clean and spacious. Staff were friendly and helpful
Stayed in April 2024
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Reviewed: 25 April 2024
Kristian
United Kingdom7 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room with Swimming Pool & Fitness Center Access - Kyoto Style Floor - Non-Smoking (8th Floor)
- • Stayed 3 nights
- • Submitted via mobile
Last orders for meals was very early. Wet patch in our room that never dried.
Location Breakfast Staff Room size
Stayed in April 2024
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Reviewed: 24 April 2024
Lucy
United States33 reviews3 helpful votes8.0“Excellent hotel for staying centrally located in Kyoto”- • Leisure trip
- • Family with young children
- • Wide King Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
No individual night light for reading in bed
Close to Kyoto Station, incredible buffet breakfast, quiet and large rooms and bathrooms, huge bed, quick access to taxis, buses, and trains
Stayed in April 2024
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Reviewed: 23 April 2024
Rebecca
United Kingdom19 reviews9.0“Great location and lovely clean hotel”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
As train track was just outside our window there was some noise but we understand this can't be changed, it didn't effect our stay too much
Location was great, very close to the train station so easy to get to other places. Hotel was very clean and spacious! Amenities were great
Stayed in March 2024
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Reviewed: 22 April 2024
Mirela
Austria70 reviews15 helpful votes9.0“Very nice stay near the Kyoto Central station”- • Leisure trip
- • Couple
- • Standard Double Room with Swimming Pool & Fitness Center Access - Executive Floor - Non-Smoking (10th Floor)
- • Stayed 6 nights
- • Submitted via mobile
The single thing which we did not like was that we did not receive any pijamas for sleep :) it was the single hotel in Japan where we stayed, in which we did not get pijamas…
The location of the hotel is perfect for those who want to be minutes away from Kyoto Central Station. The bed was very confortable, the tv very big, the room size overall good. We had a coffee machine and they supplied us daily with coffee and we loved that we could drink our coffee from bed everyday. The toiletries in the room were also great and diverse. We had access to the hotel pool and that was also great, big and very relaxing. Moreover, there are many very good restaurants accesible directly from the hotel.
Stayed in April 2024
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Reviewed: 22 April 2024
Hoi
Australia12 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Double Room with Swimming Pool & Fitness Center Access - Premium Floor - Non-Smoking (9th Floor)
- • Stayed 2 nights
- • Submitted via mobile
Breakfast was pretty good. Got a pretty good selection to choose from. They also have 2 different levels for different type of breakfast according to your liking. My boyfriend proposed to me in the hotel, the reception did well in hiding his plans & opening the door for the photographers & event planners to enter while we were out.
Stayed in April 2024
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Reviewed: 21 April 2024
Andrew
United Kingdom9 reviews9.0“Very comfortable and wel located stay in Kyoto”- • Leisure trip
- • Couple
- • Standard Double Room with Swimming Pool & Fitness Center Access - Executive Floor - Non-Smoking (10th Floor)
- • Stayed 9 nights
- • Submitted via mobile
Timing of access to pool was limiting and breakfast could have been better for western tourists
Clean, comfortable and very good staff.
Stayed in April 2024
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