990-2301 Yamagata, Zao Onsen, Zao Onsen Sandogawa 1118-7, Japan
#21 of 23 hotels in Zao Onsen
Guests' ChoiceBased on 39 hotel reviews
7.6Cleanliness
8.2
Comfort
8.2
Location
8.8
Facilities
7.8
Staff
8.6
Value for money
7.0
Free WiFi
7.2
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Showing 1 – 25
Reviewed: 4 March 2024
Borwornsom
Thailandn/a
Great location. Just steps from the cable car/rope way. Great onsen.
Stayed in February 2024
Reviewed: 21 February 2024
Ssu
TaiwanView is good. Location near the gondola.
Stayed in February 2024
Reviewed: 3 February 2024
Kelly
AustraliaSo close to the chair lift, great room (clean, spacious), breakfast was nice, good onsen facilities
Stayed in January 2024
Reviewed: 3 January 2024
Jk
AustraliaOnly issue for me was that outside of your room, in the hallways, was quite cold.
Was better than I expected. Room was clean, staff were nice, and location was right in front of ski lift - also was very close to a ski/snowboard rental store. The breakfast and dinner was delicious, we had something different for dinner everyday.
Stayed in December 2023
Reviewed: 28 December 2023
Lana
AustraliaOnsen a bit small but still good.
We arrived early and they were able to provide us with name checkin and left luggage. We were then able to Ski that day! Bonus! Very easy! Great half board with the Japanese set dinner for one night and and shabu shabu next.
Stayed in December 2023
Reviewed: 20 March 2023
Li
SingaporeRoom was stuffy with heater on so we switched it off and opened the windows to ventilate.
The Suite is spacious and comfortable with a view of the Ski lifts. Dinners were delicious and we were attended to by friendly attentive staff.
Stayed in March 2023
Reviewed: 26 February 2023
Ann
AustraliaMore choice
Breakfast was not exceptional but okay. They provided a Japanese and Western option buffet, but a very limited choice We opted for the half board option. Dinners were very good with multiple small courses. We were able to select from a variety of options. Sunday night was the exception. It offered the Kaiseki option only
Stayed in February 2023
Reviewed: 22 February 2023
Hung
TaiwanOlder facility
Excellent service!
Stayed in February 2023
Reviewed: 6 February 2023
Estee
Philippinesroom was too hot
great location good sized rooms helpful staff friendly restaurant staff
Stayed in February 2023
Reviewed: 2 February 2023
Sol
JapanThe beds were not very confortable. I would have loved some good coffee in the morning with the breakfast. The staff could not speak y hay much English.
Amazing location and views. The gondola is just in front of the hotel. The pasen inside the hotel is also good.
Stayed in January 2023
Reviewed: 13 January 2023
Wing
Hong Kongdinner is small portion
location is perfect
Stayed in January 2023
Reviewed: 13 January 2023
Jeffrey
JapanHelpful staff, clean, comfortable suite, location close to ski lift
Stayed in January 2023
Reviewed: 15 January 2024
Wing
Hong KongCarpet is dirty
Breakfast is good,Dinner is good
Stayed in January 2024
Reviewed: 25 December 2023
Terence
MalaysiaThe hospitality of the staff is the best, they are friendly and helpful. The location of the report is great , just opposite the ski resort
Stayed in December 2023
Reviewed: 14 August 2023
Reza
JapanThe WiFi is not working The Chat system is not working The staff rejected my address and name details even though I am the one booking at booking.com. They insisted to have someone Japanese to be the main contact of the booking. This caused problem and confusion and I had to use the other person (japanese) name to be the primary contact. None of the staff speaks english and rather disappointing considering that it was booked in foreign website by foreigner If you can't afford to hire someone who can speak English then why bother listing your property to be booked by foreigners?
rooms are nice and clean Coffee is good
Stayed in August 2023
Reviewed: 24 February 2023
Ming
Hong KongStaff are friendly and they can speak simple English. Breakfast and dinner are delicious. Room is big and provided the charge cables. Spa is good. Also, there is a big car park on the ground floor.
Stayed in February 2023
Reviewed: 14 January 2023
Vasileios
GreeceThe concrete building itself feels so cold you d think it should be more ideal in a warmer place like Thailand. I love modern buildings but the hotel should have a cosy feel in its facilities. It’s poorly decorated and outdated. You walk fast past the lobby to your room because you think it’s colder than outside. Lack of fabric, wood, carpets etc. I wouldn’t stay here again especially for the price we ve paid.
It was a few min walk from the ski resort and only a 10 min walk from the village. The suite was very comfortable.
Stayed in January 2023
Reviewed: 12 December 2022
Sheila
SingaporeNot value for money with the room rate that they charged and it did not include dinner. I have to pay separately for dinner set. The hotel is very dated and some of the stuff are rusty and old furnishing. The carpet seem unclean and what offer in the room is really basic.
I would say the location is near the ropeway and they provide free shuttle to the bus terminal is a plus.
Stayed in December 2022
Reviewed: 2 December 2022
Wei
MalaysiaVery close to ropeway. Free shuttle from bus station. Onsen is also clean.
Stayed in November 2022
Reviewed: 8 March 2024
Ling
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 8 March 2024
Mingkwan
ThailandThere are no comments available for this review
Stayed in March 2024
Reviewed: 8 March 2024
Kristie
AustraliaThere are no comments available for this review
Stayed in February 2024
Reviewed: 2 March 2024
Aeysu
ThailandThere are no comments available for this review
Stayed in February 2024
Reviewed: 29 February 2024
Pod
ThailandThere are no comments available for this review
Stayed in February 2024
Showing 1 – 25
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