Nothing

Great food, incredible support by staff in taking us to places and picking us up. Always interested in meeting our needs

Stayed in April 2024

Beautiful hotel surrounded by stunning scenery. They gave the most impeccable service from start to finish. Great amenities and an incredible restaurant! Our stay was perfection!

Stayed in April 2024

Nothing, everything was perfect

Beautiful location and beautifully maintained. Wonderful food, thoughtful amenities and the staff was lovely.

Stayed in April 2024

This resort is fabulous - a stunning location (epic views) and beautifully maintained property. The food and service were second to none - seriously - we returned from a long day of hiking to hot baths drawn in our rooms. Our family had two types of rooms (a Jr suite and a villa), and both were lovely with ocean views. Our packages included breakfast, dinner and outstanding spa treatments making this resort a great value, as well. Our dinners at Okas restaurant were Michelin-worthy. Thank you, Sankara, for a wonderfully memorable stay!

Stayed in March 2024

Slightly out in the sticks from all the activities.

Modern, clean and well facilitated.

Stayed in August 2023

Basically nothing except a little pricey

The staff are super friendly and meticulous. They started contacting me once I confirmed my booking, providing suggestions on tours and offering pick up service. The weather was unstable during our stay due to the typhoon hitting Okinawa, the staff offered rainproof trekking suits rental knowing we are going trekking the other day. When we were back from trekking, I was surprised to see they got the bathtub ready for us to relax in the warm water. The housekeeping tidied up the room everytime we went out and I found an eyeglass cleaning cloth under my glasses when I came back. They even helped us to remove the old luggage tag (which I did not realize until I'm checking in my luggage in the airport). I'm impressed that they actually did so much little gestures!! The food at the restaurant are soooo good as well!!!

Stayed in August 2023

Perfect service, beautiful place, delicious food.

Stayed in July 2023

For me the bed was not comfortable. It were two separate mattresses.

Very good food. Especially the second floor restaurant. The tour guide was excellent. The massage in the spa is a must. One of the best I ever had.

Stayed in July 2023

+ present for my birthday + very nice and friendly service + staff were incredibly kind + fantastic dinner & breakfast + relaxing spa + great design

Stayed in July 2023

expensive to hire a car so hire a car early to use on the island. pool was beautiful but cold, it would be nice if it was heated to a comfortable temperature

everything, beautiful place, great location, nice rooms, amazing staff and very friendly

Stayed in May 2023

We cannot think of anything that we didn't like. It rained lightly the day we arrived at Yakushima, and was sunny for the rest of our stay.

Everyone was incredibly friendly and helpful, especially our butler, Satsuki Kimura. She picked us up from the airport, and arranged a pair of hiking boots for my wife. The facility is beautiful. In the sauna you can see the ocean and the palm trees. The infinity pool is very cool. Dinner starts with freshly baked warm bread by the chefs, featuring local fish (mackerel and flying fish) and poultry. The room is large and comfortable, with a day bed and a night bed! The guest laundry facilities are helpful. Everyone there strived to anticipate your needs and prepared for them. When we were about to leave for a hiking trip, the staff members brought water, towels and umbrellas - we actually needed all of them. We had a wonderful time!

Stayed in April 2023

Nothing. Everything was great.

The attentiveness of the staff was some of the best I’ve ever had at any hotel in the world I’ve stayed at. Nothing was too big a problem for them. The food at both the restaurants was also superb.

Stayed in November 2022

Nothing

The staff were exceptional. The location second to none on the island.

Stayed in October 2022

I didn't knock any points off for this, but the lobby/restaurant music really bothered me (and since it's winter we are stuck inside a lot). we call this "elevator music" and it has zero soul, and is really misplaced for this modern luxury hotel. Also a topper option for the bed would be great; it is VERY hard.

The location is gorgeous, I loved the gardens and all of the beautiful flowers. Even though the pool was closed, they kept it clean and pristine. The dinners were excellent & unique and it was totally different for our two nights!

Stayed in December 2021

Breakfast can be improved (bigger buffet expected) A counter bar with staff serving drinks is expected

Staff was incredibly attentive and super kind Food was amazingly delicious Perfect location

Stayed in May 2021

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Stayed in March 2024

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Stayed in October 2023

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Stayed in October 2023

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Stayed in August 2023

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Stayed in August 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in April 2023

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Stayed in March 2023

There are no comments available for this review

Stayed in March 2023