891-4402 Kagoshima, Yakushima, Mugio 553, Japan
#1 of 17 hotels in Yakushima
Guests' ChoiceBased on 26 hotel reviews
9.6Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.5
Staff
9.8
Value for money
8.5
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 8 May 2024
Patricia
Hong KongI wish the lounge varied their cookies/snacks. I would have appreciated more Japanese design influence over the Bali design theme.
Service and food were wonderful. The room was very spacious. I liked that we could rent a car from the Sankara. It was an easy process.
Stayed in April 2024
Reviewed: 27 April 2024
Richard
United StatesNothing
Great food, incredible support by staff in taking us to places and picking us up. Always interested in meeting our needs
Stayed in April 2024
Reviewed: 22 April 2024
Andrew
United KingdomBeautiful hotel surrounded by stunning scenery. They gave the most impeccable service from start to finish. Great amenities and an incredible restaurant! Our stay was perfection!
Stayed in April 2024
Reviewed: 12 April 2024
James
United StatesNothing, everything was perfect
Beautiful location and beautifully maintained. Wonderful food, thoughtful amenities and the staff was lovely.
Stayed in April 2024
Reviewed: 25 March 2024
Ruth
United StatesThis resort is fabulous - a stunning location (epic views) and beautifully maintained property. The food and service were second to none - seriously - we returned from a long day of hiking to hot baths drawn in our rooms. Our family had two types of rooms (a Jr suite and a villa), and both were lovely with ocean views. Our packages included breakfast, dinner and outstanding spa treatments making this resort a great value, as well. Our dinners at Okas restaurant were Michelin-worthy. Thank you, Sankara, for a wonderfully memorable stay!
Stayed in March 2024
Reviewed: 17 August 2023
Gonta
FranceSlightly out in the sticks from all the activities.
Modern, clean and well facilitated.
Stayed in August 2023
Reviewed: 3 August 2023
Tze
Hong KongBasically nothing except a little pricey
The staff are super friendly and meticulous. They started contacting me once I confirmed my booking, providing suggestions on tours and offering pick up service. The weather was unstable during our stay due to the typhoon hitting Okinawa, the staff offered rainproof trekking suits rental knowing we are going trekking the other day. When we were back from trekking, I was surprised to see they got the bathtub ready for us to relax in the warm water. The housekeeping tidied up the room everytime we went out and I found an eyeglass cleaning cloth under my glasses when I came back. They even helped us to remove the old luggage tag (which I did not realize until I'm checking in my luggage in the airport). I'm impressed that they actually did so much little gestures!! The food at the restaurant are soooo good as well!!!
Stayed in August 2023
Reviewed: 9 July 2023
Jerome
United KingdomPerfect service, beautiful place, delicious food.
Stayed in July 2023
Reviewed: 7 July 2023
Sebastian
GermanyFor me the bed was not comfortable. It were two separate mattresses.
Very good food. Especially the second floor restaurant. The tour guide was excellent. The massage in the spa is a must. One of the best I ever had.
Stayed in July 2023
Reviewed: 6 July 2023
Cindy
Germany+ present for my birthday + very nice and friendly service + staff were incredibly kind + fantastic dinner & breakfast + relaxing spa + great design
Stayed in July 2023
Reviewed: 10 June 2023
Wesley
United StatesNothing. All was wonderful.
Incredible hotel, one of the best we have ever stayed at. The staff were incredibly kind and accommodating. The food was delicious and the facilities world class.
Stayed in June 2023
Reviewed: 7 May 2023
Jake
Australiaexpensive to hire a car so hire a car early to use on the island. pool was beautiful but cold, it would be nice if it was heated to a comfortable temperature
everything, beautiful place, great location, nice rooms, amazing staff and very friendly
Stayed in May 2023
Reviewed: 29 April 2023
Wolfgang
United StatesWe cannot think of anything that we didn't like. It rained lightly the day we arrived at Yakushima, and was sunny for the rest of our stay.
Everyone was incredibly friendly and helpful, especially our butler, Satsuki Kimura. She picked us up from the airport, and arranged a pair of hiking boots for my wife. The facility is beautiful. In the sauna you can see the ocean and the palm trees. The infinity pool is very cool. Dinner starts with freshly baked warm bread by the chefs, featuring local fish (mackerel and flying fish) and poultry. The room is large and comfortable, with a day bed and a night bed! The guest laundry facilities are helpful. Everyone there strived to anticipate your needs and prepared for them. When we were about to leave for a hiking trip, the staff members brought water, towels and umbrellas - we actually needed all of them. We had a wonderful time!
Stayed in April 2023
Reviewed: 13 November 2022
Wesley
AustraliaNothing. Everything was great.
The attentiveness of the staff was some of the best I’ve ever had at any hotel in the world I’ve stayed at. Nothing was too big a problem for them. The food at both the restaurants was also superb.
Stayed in November 2022
Reviewed: 28 December 2021
Misha
JapanI didn't knock any points off for this, but the lobby/restaurant music really bothered me (and since it's winter we are stuck inside a lot). we call this "elevator music" and it has zero soul, and is really misplaced for this modern luxury hotel. Also a topper option for the bed would be great; it is VERY hard.
The location is gorgeous, I loved the gardens and all of the beautiful flowers. Even though the pool was closed, they kept it clean and pristine. The dinners were excellent & unique and it was totally different for our two nights!
Stayed in December 2021
Reviewed: 13 March 2024
Christopher
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 28 October 2023
Max
JapanThere are no comments available for this review
Stayed in October 2023
Reviewed: 8 October 2023
Keita
JapanThere are no comments available for this review
Stayed in October 2023
Reviewed: 29 September 2023
Carlos
United StatesThere are no comments available for this review
Stayed in August 2023
Reviewed: 21 August 2023
David
United KingdomThere are no comments available for this review
Stayed in August 2023
Reviewed: 6 May 2023
Rohan
AustraliaThere are no comments available for this review
Stayed in May 2023
Reviewed: 7 April 2023
Julia
SwitzerlandThere are no comments available for this review
Stayed in April 2023
Reviewed: 31 March 2023
Jialan
Hong KongThere are no comments available for this review
Stayed in March 2023
Reviewed: 28 March 2023
John
AustraliaThere are no comments available for this review
Stayed in March 2023
Showing 1 – 25
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