The staff the service are top

Stayed in March 2024

It was absolutely stunning. The ryokan by itself can be a tourist attraction. All the staff members were friendly and very helpful.

Stayed in November 2023

The only minor issue was that our room was pretty far from the main bath and dinning place.

Everything was great

Stayed in November 2023

We had were given beds instead of futons on floor. The beds and the pillows were fairly hard and not entirely comfortable.

The room was so spacious and elegant facing a gorgeous private yard; the private onsen was wonderful. The public onsen was great too - I loved having both outdoor and indoor options. The meals were elaborate, beautiful and delicious and the service was excellent.

Stayed in September 2023

Would benefits from easier access to a shuttle from the train station to the actual location. They do a shuttle but it’s difficult get a hold of shuttle service for tourist who have an esim without a Japanese phone number. They Could use what’s app as a mode of communication facilitate this.

Location was great ! Food was great and traditional. This is ideal if your looking for an authentic on-sen experience

Stayed in July 2023

N/A

The property was gorgeous and my friends and I loved our stay. The staff was amazing and nice and very accommodating. Dinner and breakfast was delicious and everything was very clean and comfortable. The hot springs were amazing!

Stayed in July 2023

These did not at all reduce our appreciation for our stay but instructions on how to wear the yukata and what the etiquette is for using the public onsen as well as more light for the dressing table would be useful for visitors like us who are new to these and want to follow local customs.

Our stay at Sanyo-so was the most refreshing, relaxing, revitalizing & re-energizing stay we've ever had at an hotel. Their thoughtful attention to detail and remembering every aspect of our needs truly moved us.

Stayed in July 2023

Since its not a family run Ryokan, the feeling is a bit impersonal. The restaurant is huge and even the food itself was delicious, the atmosphere is a bit cold. The drink menu is very limited and a bit overpriced. Be careful of the mosquitos in the public outdoor onsen.

A wonderful Ryokan with a giant garden - the room was huge with a nice little private garden and a water stream - the private onsen was ready to jump in and is big enough to enjoy - The installation of the Hotel is unique and you have to be ready to walk some distances - The Staff was really nice and no problem to communicate with - Food is delicious and not in the big quantities as most other Ryokans

Stayed in July 2023

amazing place super relaxing the food is just amazing they have vegan meal course but they call it vegetarian it was just amazing the whole experience was super fantastic very much recommended would have stayed longer if I could!

Stayed in June 2023

None.

This place is a total new world you’ve ever dreamed. The offered pictures are just small parts of Sanyo-so. We definitely have been healed during the stay with the room, the hot spring in the suit, the phenomenal foods and the services of kindest staffs. No worries for the location. You will be shuttled safely and comfortably from Mishima station.

Stayed in June 2023

Amazing experience

Stayed in June 2023

I would say the tv might need updating to include Netflix or some kind of streaming services.

Our family really enjoyed all the breakfasts. The staff was all very helpful, kind and accommodating. They provided a wonderful experience and helped us relax.

Stayed in June 2023

perfect environment and friendly staff!

Stayed in April 2023

no wifi in my villa and also cannot accomodate breakfast and dinner in our room. so we have to walk so long to reach the restarant for dinner and we lost our way to come back to our villa. In the morning, it was rainning and we have to walk outdoor so long to go to breakfast hall which is not suitable for us (traveling with 3 years old child) so we call to cancel the breakfast which the hotel cannot offer anything to this situation.

very beautiful hotel, japanese garden and architecture was very nice, private onsen in villa was great.

Stayed in April 2023

The service and attention to detail was absolutely superb! The friendliest and most helpful hotel staff I have ever experienced. The food was delicious and the hotel & garden are stunning beautiful.

Stayed in April 2023

We did have a little bit of a challenge communicating with a clerk. We wanted to visit Izu Panorama and didn’t know if we had time to do so or not. I don’t think the person checking us out even knew what it is, and wasn’t able to help us figure out something that might work. I think we probably did need more time than we had, but I could have rearranged things if I knew we would have access to taxis or busses.

A spectacular first rate ryokan experience. I was a little worried that the property felt a little aged, but not to worry. The rooms are classic and well appointed. The gardens are well worth visiting. And the Kaiseki dinner and breakfast were both delicious and visually impressive. Our room had a private onsen and I really have no idea how it was such the perfect temperature all the time. We slept well and found the setting very relaxing.

Stayed in March 2023

The only minor problem was a pump in the public outdoor onsen, it made some strange sounds.

Big and clean rooms in which you can relax and a great private onsen. Very beautiful garden, which is probably even better in summer. The food was also really good, especially the dinner and it was nice that they offered a vegetarian option.

Stayed in March 2023

Some way to have milk after going into onsen, either with a vending machine or stocking it somewhere for purchase.

The pictures don't do the place justice. Everything from meals to rooms to staff were excellent. I didn't even know about the garden until I got to the ryokan. Would definitely recommend to stay here if you're in the area as it's relatively convenient to drive around to/from here. I also believe they have a shuttle service, but I did not make note of it.

Stayed in February 2023

Best onsen ever and amazing traditional Japanese yard view. Fascinating and amazing experience. Highly recommended!

Stayed in February 2023

none

Sanyo-so is a true gem for Japan. The best property, best room, best garden, best food and best hospitality.

Stayed in April 2022

The bathroom is dirty; one of the sink has lots of short hair from previous guests; one of the haori smells bad and has stain on the collar; In the bedroom the wall paper above both headboards is disgusting; overall the bedroom is very dusty, and the wall paper needs to be replaced; The sakura dinner set is underwhelming, considering the price of the stay is not cheap.

One front staff and one intern were very helpful.

Stayed in April 2024

The booking website only specifies in small letters that the meal should be ordered separately, this is very uncommon in Ryokans. In most, the breakfast and dinner are included. It was almost impossible to find a restaurant nearby. We had to twist the staff hands to include us in the dinner and breakfast - they were also not flexible with dietary requirement - which is the 1st time having such as experience in Japan. I used to live in Japan.

Stayed in December 2023

There was one thing which was quite unbelievable to us. There was no food (Breakfast and Dinner) prepared for our child even though we have inserted guest details correctly. The hotel can just offer a cup of rice and miso soup, without informing addition charge. At that time, it was just ok to us we can share some adult food to our little child. When we are checking and paying the bill. We saw an expense for that stupid rice and soup (4 meals) in the bill which she could also share from parents instead. It was not expensive but it made us feel bad and was totally unbelievable for an expensive 5 star hotel. We did not want to waste our time to argue but just pay and leave the hotel.

Stayed in September 2022

lovey stay in an authentic place. staff went above and beyond to accommodate especially considering I am vegetarian…thank you!

Stayed in March 2023