605-0907 Kyoto, Kyoto, Higashiyama-ku Tonya-machidori-gojosagaru 3 Nishitachibana 467, Japan
#15 of 633 hotels in Kyoto
Guests' ChoiceBased on 400 hotel reviews
9.5Cleanliness
9.7
Comfort
9.7
Location
9.3
Facilities
9.5
Staff
9.9
Value for money
8.7
Free WiFi
9.1
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End of dialog contentReviewed: 20 May 2024
David
United KingdomOnly a modest amount of public space but the public baths, the main attraction, were very clean and well prepared for the stay.
Very interesting, beautifully prepared multi-course Japanese dinner and breakfast. Very clean and nice traditional room. Extremely attentive staff. (We had a dedicated Nakai throughout your stay). The massage was excellent.
Stayed in May 2024
Reviewed: 20 May 2024
Src357
SingaporeNothing
This was the highlight stay of my trip, everything was exceptional and the attention to details was exquisite. It was like being transported back in time with every little thing considered. The room was huge, the facilities were lovely I couldn't have loved it any more
Stayed in May 2024
Reviewed: 17 May 2024
Jordan
United KingdomNothing - we loved our stay!!!
Gorgeous ancient building. Wonderful Onsen facilities. Japanese style rooms were gorgeous with tatami flooring and paper style walls. Great location. Super friendly staff. Amazing Japanese style dinner and breakfast.
Stayed in May 2024
Reviewed: 14 May 2024
Heather
AustraliaEasy and quick check in and check out process, Good helpful staff, spacious rooms
Stayed in February 2024
Reviewed: 11 May 2024
Roberta
ItalyThe explanation of the food during dinner is detailed but in a basic english. Sometimes, it was not easy to understand properly. However, this situation made us feel living the authenticity.. So, not a total negative point.
Everything has been amazing! A full immersion in Japanese culture! The staff is kind and considerate, the rooms directly from a movie, the dinner delicious. We felt welcome from the first minute to the last. Our host was lovely: she took very well care of us. She made sure to satisfy our needs and requests in such a kind and professional way. This warm, welcoming behavior was far beyond what we could expect, and it was absolutely excellent.
Stayed in May 2024
Reviewed: 3 May 2024
Pedro
United StatesAmazing place, super attentive staff and exquisite dinner/breakfast.
Stayed in April 2024
Reviewed: 2 May 2024
Candice
United StatesWe only stayed one day so I would want to stay longer to see more of the property.
The cultural elements of traditional Japanese hospitality was evident in every aspect of our stay. Every detail was considered when designing the experience.
Stayed in April 2024
Reviewed: 1 May 2024
Katarina
United KingdomThis place is expensive but it is really worth to pay for. The staff will always be in my mind when I think of our trip to Japan. Real dignity, sincerity and respect! Have been to many places but the customer service here was top and not only professional but also genuine! I thank you all for the lovely stay! Location is wonderful …
Stayed in April 2024
Reviewed: 1 May 2024
Annybell
SpainThe staff was wonderful and the service we received was unforgettable. What a wonderful experience! The futon was very comfortable too
Stayed in May 2024
Reviewed: 1 May 2024
Candace
United StatesMosquitoes in the garden but there are screens on the windows and doors facing the garden. Plus, they provided a plug-in mozzie repellent that really prevented any bites.
Absolutely beautiful property with fantastic service. We grabbed the big family room with the garden view and it was wonderful. Our room attendant was fantastic, she took such great care of us. Dinner was 6 courses, all high quality and very diverse plates. Of course, we liked some flavors more than others but everything was served with such attention to detail it was hard not to be completely impressed. The futons were super comfy, the onsen was great and the en-suite bathroom was huge. We’d stay here again in a heartbeat.
Stayed in April 2024
Reviewed: 27 April 2024
Rachel
AustraliaWhat a beautiful experience. The staff were so friendly and helpful. The room was beautiful and the sharing of cultural information was amazing. What a way to immerse yourself in some traditions
Stayed in April 2024
Reviewed: 22 April 2024
Ana
CambodiaThe shower was awful. Water pressure was horrible and I couldn’t get hot water to run. Major downside considering the price of this place … the walls are also thin and you can hear everything your neighbors are doing.
The property was absolutely stunning and had a beautiful, lush green garden in the back. The staff was amazing and welcoming.
Stayed in April 2024
Reviewed: 21 April 2024
Alberto
United KingdomThe staff was great and atmosphere magic
Stayed in April 2024
Reviewed: 21 April 2024
Kevin
United StatesNothing I can think of.
Everything. Facilities and staff were incredible. An otherworldly experience.
Stayed in April 2024
Reviewed: 17 April 2024
Michelle
United StatesNothing, everything was perfect
Wow... probably one of the nicest hotels I've stayed in and my only regret is we were only there for one night. Everything was perfection. From the moment we arrived, every member of the staff greeted us and were there to help us with anything we needed. The room was stunning and so spacious. The in-room kaiseki dinner was a highlight of our visit to Kyoto. The ryokan is located in a great area and within walking distance to many sights and attractions. The sento was a treat after a long day of exploring. I would stay here again without hesitation and I highly recommend this ryokan to anyone who wants an elevated, traditional ryokan experience.
Stayed in March 2024
Reviewed: 17 April 2024
Justine
AustraliaI think the private bath in my room had a leak as it wouldn't fill up and would slowly empty to a certain point. Not their fault and I'm not mad about it. I still enjoyed my bath :) I didn't like that there was minimal privacy on the right side of the garden when looking outside. Left side had a cover but caught neighbour watching me taking photos of the garden from his room on the right. Small issues that I cannot blame anyone for (except for the nosey neighbour). I really enjoyed this Ryokan.
The room was comfortable, there was a separate area by the door where I could keep by luggage and close the sliding door so I didn't have to look at my big suitcase. The garden was beautiful and I was able to open to door to take great photos. The service was exceptional and everyone seemed genuinely happy to help with luggage, taking your shoes for storage, set up the bed, find an extra pillow in the night time, set up breakfast at the table, etc.
Stayed in April 2024
Reviewed: 15 April 2024
Martinusz
BelgiumA pity that the garden is “for eyes only”. The common spa was a bit below expectations.
Authentic experience, although a bit pricey. Staff was superb.
Stayed in April 2024
Reviewed: 15 April 2024
Rachel
United StatesThe rooms are overwhelmingly beautiful and the food is amazing. The bath is phenomenal.
Stayed in March 2024
Reviewed: 15 April 2024
Daniel
United StatesBeautiful room in a beautiful building with amazing food, views, and staff.
Stayed in April 2024
Reviewed: 15 April 2024
Margot
United StatesIf you are not looking for an authentic, ryokan experience then pass. What surprised me is how I didn’t feel like there was much of a trade-off between staying there and having a more western style hotel experience.
This was a truly exquisite experience. The staff and their welcoming, warm ways were a complete stand out of the entire trip. We loved every moment there. It gave me the tiniest glimpse into what the Japanese lifestyle may have been decades ago. The duvet comforters on the bed completed a fabulous experience.I feel touched by how warm and welcoming each and every ‘staff’ member was. I put ‘staff’ in quotations, because it felt more like family. We felt like family from the moment we arrived to the moment we left. Magical. We stayed at a more modern, Western style hotel after this, which was also wonderful. However, I would have stayed two nights, versus one, had I known how wonderful this place would be. I feel truly appreciative to have had the experience!
Stayed in April 2024
Reviewed: 13 April 2024
Rebecca
United StatesAbsolutely nothing.
The hotel was so beautifully decorated. All the historical value involved would make us feel so warm. The staff was absolutely amazing. There are no words to describe people that make you feel like they’re family to the point they walk you out and see you out until you’re out of sight (that was so cute). The way they would know we were coming back before we even realized it. Or the way they knew which sneaker was whose. That was otherworldly. The food was also something incredible, perfect and cooked with so much care. Our room keeper was amazing, making everything perfect and being so fun and kind. The location was just outstanding, right next to a subway station and close to a zillion shops and cool dining places. We will definitely come back. That money was 100% worth it. I hope this ryokan lasts for many more centuries on top of its 193 years.
Stayed in April 2024
Reviewed: 13 April 2024
Andreea
RomaniaThere is nothing that I didn’t like. Everything was exceptional.
Very traditional and beautiful.
Stayed in April 2024
Reviewed: 13 April 2024
Marc-olivier
GermanyWe got a room in the souterrain, which was large but had no real windows so felt very dark and at night we felt the metro going by everything was shaking. Would not have wanted to stay another night. Ryokan was very historic but as noted by others cultivates a bit of a tacky style; could use a refresh. Onsen was ok (but again no view or anything special). Overall a great experience for one night but not really worth the outrageous price.
Historic Ryoakan in very central location Very friendly service - thank you! Wonderful meal both dinner and japanese breakfast were outstanding!
Stayed in March 2024
Reviewed: 10 April 2024
Duane
AustraliaWe loved everything. It was an outstanding traditional experience even though it came a quite a cost. The hostess, Hiru, was so lovely and helpful. A stand out of our trip
Stayed in March 2024
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