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Reviews of Hotel Sejour Mint in Hakuba 2 stars

399-9211 Nagano, Hakuba, Kamishiro 22201-68, Japan

#27 of 99 hotels in Hakuba

Guests' Choice

Review score

Based on 54 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    9.8

  • Value for money

    9.0

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 7 April 2024

    9.0
    Excellent lovely warm and exhilarating!!!
    • Leisure trip
    • Family with young children
    • Maisonette
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    They catered breakfast to our needs both from traditional Japanese to western style breakfast was excellent and always prepared on time and piping hot! A great way to start a big day on the snow or exploring hakuba!!! The owners were incredibly warm, friendly and generous with their time and information. They were exceptionally good to our 12 year old son. It was a very ‘homely’ styled hotel and for us was like a home away from home!

    Stayed in April 2024

  • Reviewed: 14 March 2024

    8.0
    Probably the best host/manager of any Japanese accommodation I've stayed at
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 11 nights

    Good central location for Goryu area. Excellent host.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Jon and his wife were brilliant hosts. He picked us up from Escal Plaza (and dropped us off at the bus stop on departure), was very knowledgeable and had very good English. Onsite drying facilities were great and the bedrooms warm. Breakfast was different each day including some traditional options. Handily opposite the bus station and a 15 minute walk from some very delicious food. Has a deal with Cherry rental too. They even made us little gift departure bags for our train journey. Not ultra modern, but I'm here for the skiing and having a comfortable, warm room. Which, is what you want. Thoroughly recommend to all. Absolutely delighted with this find.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    10
    Amazing staff, so kind and helpful to make your stay best as possible. The location is perfect to walk to Goryu ski reso
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Amazing staff, so kind and helpful to make your stay best as possible. The location is perfect to walk to Goryu ski resort, which is very helpful. They also had a dry room to keep snowboards ect in

    Stayed in February 2024

  • Reviewed: 4 March 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Very nice hotel not far from the lift with beautiful staff.

    Stayed in February 2024

  • Reviewed: 1 March 2024

    8.0
    Overall great. Would return if back!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Entry room not heated. Which didn’t help with drying wet shoes, which need removing before entry to hotel.

    Location short walk to Goryu ski resort or shuttle bus nearby. Comfortable, good daily breakfast alternating between Japanese/ western. Microwave available, perfect for heating own food. Small Fridge in rooms. Hot bath men’s/ women’s separate 24/7, great for after a day skiing. TV with Netflix available- handy for nighttime relaxing in room. Jon very helpful with transport to stations with luggage. Also provides discounts for ski hire & lift tickets. Very comfortable & friendly staff!

    Stayed in February 2024

  • Reviewed: 28 February 2024

    10
    Great experience!
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Host is friendly, good breakfast and dinner,, discounted rentals and passes. Good for couple, group and family and really close to Goryu resort (walkable). Great coffee in the morning! No complaints! It is what it is and maybe more!

    Stayed in February 2024

  • Reviewed: 27 February 2024

    8.0
    Overall great. Would stay again if return!
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Good facilities. Friendly & helpful staff. Jon would always help out when needed with restaurant bookings, pickups & drop offs at stations. Which was great with luggage. Also supported discounts with ski hire & lift tickets!

    Stayed in February 2024

  • Reviewed: 25 February 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    They are so nice and helpful. The location is awesome to go to skifield.

    Stayed in January 2024

  • Reviewed: 25 February 2024

    10
    Nice staff, free breakfast, comfy and warm, close to snow resort, would recommend.
    • Leisure trip
    • People with friends
    • Japanese-Style Standard Room
    • Stayed 7 nights
    • Submitted via mobile

    The staff were so kind and helpful, the free breakfast was really nice and they even made vegetarian/vegan food for me every morning which I really appreciated. Located within walking distance of the Goryu resort which also had a shuttle bus stop. The room was cosy and warm, with a toilet and shower, it even had Netflix which we enjoyed most nights. There’s a shared dry room, indoor onsen and washing machine and dryer. Everything was great.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    10
    Overall, we thoroughly enjoyed our stay here and we will definitely be back.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Everything was amazing!

    Had extremely helpful staff and wonderful service, with a very close location to the mountain.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    10
    Excellent, we will be back!
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The owner, Jon! He is an outstanding host who goes above and beyond. It was like a home away from home rather than a hotel. Starting with fantastic communication and pick up from the bus, and a hot chocolate when we walked in the door. The warmth and hospitality from all staff is unparalleled. The location is amazing, a short walk up the road to Escal Plaza/Goyru ski field. From here you can take the shuttle bus between ski fields right up the valley, or if you want to pop into Hakuba to get groceries/supplies, or cash. You need cash everywhere in Japan, particularly for the buses in Hakuba (free if you’re snowboarding/skiing, otherwise ¥600 per trip). There are a selection of bars and restaurants very close by. Kamui in particular, an amazing Japanese restaurant a 2 minute walk away. You can also have dinner at the hotel if you let them know in the morning, which we kept forgetting to do!! The breakfast included is fantastic, Japanese mostly so don’t expect croissants and pastries! Although most days it’s with a western flare of bacon and eggs etc. Perfect for a day on the snow, and huge portions. I’m vegetarian and this was well catered for. There is a drying room for your gear, and a self use laundry. They also have a comfy bar area for apres ski drinks, and a microwave if you want to heat your own meals, which you can get from the supermarket or Lawson’s convenience store in Hakuba. They have excellent choices. We didn’t want to leave!!

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 6 nights
    • Submitted via mobile

    Beds and pillows not soft enough for what we are used to. Mattresses could use toppers for western guests.

    Staff were excellent, very considerate with educating us about local culture.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    Defiantly coming back !
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The staff were really nice and helpful, and the rooms were perfect size for two people. The staff also helped call taxis every night we needed to go out and even called up restaurants to make reservations. The lodge was also right near goryu which is only a 5 minute walk start snowboarding. Would highly recommend

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Great little hotel, close the Goryu lifts and lovely staff.
    • Leisure trip
    • Solo traveller
    • Japanese-Style Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    It was as expected so no issues

    Nice quite neighbourhood

    Stayed in February 2024

  • Reviewed: 15 February 2024

    10
    Nice stay
    • Leisure trip
    • Couple
    • Japanese-Style Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    on the first night the men’s onsen was locked and not accessible

    Excellent location, just a short walk to Hakuba Goryu ski lift, or a short drive Breakfast was good, especially when rice was available Free coffee also available Onsen for men and women available 24/7 Keeper of the hotel is very friendly and helpful, and he speaks multiple languages Free parking Private bathroom Very clean environment

    Stayed in February 2024

  • Reviewed: 10 February 2024

    10
    Jon and staff are amazing! They go above and beyond to make the stay smooth, comfortable and enjoyable. Would recommend
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The property was in the most amazing location, we were looked after by Jon and staff the minute we got to Hakuba. We were picked up and dropped off after our stay, we wish we could’ve stayed longer! Great food and rooms.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    John and his partner and staff were friendly, helpful and went above and beyond in making our 1st stay in the snow in Japan a comfortable and memorable one. John helped us organize ski passes, ski gear hire, ski lessons and recommended places to eat. An amazing breakfast was ready for us every morning. Dry room facilities were great. John organized transfers to the train station. If you are looking for accommodation similar to B&B, then I cannot recommend this hotel enough! We'll be back 😊

    Stayed in January 2024

  • Reviewed: 6 February 2024

    10
    Definitely would recommend and looking forward to coming back here myself
    • Leisure trip
    • Couple
    • Japanese-Style Superior Room
    • Stayed 5 nights
    • Submitted via mobile

    Great location. Walking distance from Escal Plaza with a shuttle heading there as well. Easy to get to the ski lifts.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    10
    Lovely!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Friendly staff. Hotel is small but very cozy, and has everything you need. Will definitely be back !

    Stayed in January 2024

  • Reviewed: 3 February 2024

    10
    A warm and welcoming home away from home.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Leaving. We really didn’t want to leave!

    There is so much to love about Hotel Sejour Mint. From the very first phone call on arrival at the train station, to our very reluctant departure (complete with a little gift of travel treats!), we felt like more than just guests, John and his wonderful team providing us with a warm and comfortable stay akin to a home away from home. Breakfast was a home-cooked hot meal that fuelled us well past the morning, each day delivering exciting new options. Dinner, and I heartily recommend you arrange dinner at the hotel, was one of the best meals we had in Japan. And we had a lot of meals in Japan! The Shabu Shabu was divine, and the Wagyu beef is some of the softest I have ever tasted. Make sure you try a glass of Nagano apple juice too! As a family of three we found our room to be a very comfortable size, and having a private bathroom was a nice luxury, especially given hotels at the same price point offer shared bathrooms. It was warm and after a day on the mountain the comfortable beds were a dream. There’s also a lovely Japanese bath - perfect for relaxing in while you wait for the washing machine to finish! The location is perfect, with a gentle walk up to Goryu - and a downhill back home following a day of shredding! Grab a crepe n your way back, and be sure to stop and give thanks at the small shrine on the way. If you don’t want to walk in your ski or board boots, take them with you and grab a locker when you get to the mountain. There is also a 7/11 and a supermarket within walking distance, which we enjoyed as a way of stretching out after boarding all day. You can also get lift passes and hire gear via the hotel, and the drying room has ample space to store your kit. And ask about luggage transfers if you’re not moving to another ski resort - so convenient! Would we come back? Absolutely!! Our stay with John was the best we had in Japan, and the best I’ve had at any ski resort.

    Stayed in January 2024

  • Reviewed: 1 February 2024

    10
    Friendly and knowledgeable staff greeted us on arrival, made sure our stay was comfortable and sent us off safely.
    • Leisure trip
    • Couple
    • Japanese-Style Superior Room
    • Stayed 6 nights
    • Submitted via mobile

    Very comfortable room, walking distance to Goryu Escal plaza to make snowboarding easy.

    Stayed in February 2024

  • Reviewed: 29 January 2024

    9.0
    Friendly and personable management, great location with family run feel.
    • Leisure trip
    • Group
    • Japanese-Style Superior Room
    • Stayed 5 nights

    Everything was to expectation with no shortfalls

    Breakfast was filling and tasty and exactly what was needed prior to spending a day on the slopes

    Stayed in January 2024

  • Reviewed: 26 January 2024

    10
    A friendly and homey place to stay.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Sejour Mint was by far the most hospitable and welcoming hotel I’ve ever stayed at. The staff were all the loveliest people and were really accommodating to any needs. They also provided help for dietary requirements and were very thoughtful. The location is also perfectly situated next to Goryu ski resort. The rooms were also cozy and homey. I highly recommend this hotel to anybody.

    Stayed in January 2024

Showing 1 – 25

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