Nothing was disapointing, everything was just perfect.

The staff was very nice and friendly. We enjoyed the amazing Japanese meals (breakfast and dinner) , very refined and delicate. The room was nice and quiet and taking a bath in the Onsen was another highlight.

Stayed in October 2022

I selected the half-board option because I saw reviews that dinner could be served privately in the room. However, upon arrival, they told me that we had to eat at the dining area. Nevertheless, Angela made up for the experience so that’s fine. The room assigned to us also has a fishy/old smell.

The location was very convenient. There’s a bus stop just outside the hotel. Also, one of their staff, Angela attended to us for both dinner and breakfast and she was very attentive and friendly. She really made our dining experience enjoyable.

Stayed in November 2023

I have never had such a poor experience in any accommodation. The staff were unbelievably tude and unaccommodating. They refused to provide any assistance or information, even declining to provide information about local restaurants or activities. They refused to assist in arranging restaurant reservations, luggage transfer or anything else. They also refused to accommodate any variation in preferences. The breakfast timeslots are set and unable to be varied at all, even where different guests have different schedules. The faciltiies were outdated and in poor condition. As some guests had small tattoos, we were wholly prohibited from entering any public bathing space, even with cover ups, which was expected as per most onsen. We opted to reserve a private onsen at an extra cost ($50 AUD for 30 minutes). The staff mixed up the reservation times three times during the stay, calling our room constantly tonrequest we pick up keys for time slots we didn't reserve. The private onsen were small and in dire need to maintenance. There was a bar, which was advertised, but not open to the public, as it had been closed down due to the pandemic four years prior, but apparently never reopened. It is still advertised as open on their website. The garden path which is recommended was largely mud and dirt and has several construction signs, buckets and machinery. It tracks around the back buildings where you can really observe the appalling state of disrepair. We had a traditional Japanese room for three and the living space was barely large enoigh to fit three small futons. It was very unpleasant in the room. The balcony was quite dirty and had cigarette butts strewn around it. Similarly, the bathroom had several hairs and marks. We were told the room would be cleaned every day and were asked to vacate for three hours between 9 - 12. The room did not appear to have actually been cleaned during this time. There were dark, coarse pubic hairs and even a stain which appeared

Stayed in December 2023

It was in need of a facelift

The hot open air bath

Stayed in October 2023

The room and the hallways smelled like pickled radish or more generally food.

Breakfast was delicious and beautiful. The location is right next to a bus stop which was convenient.

Stayed in July 2023

We weren’t made to feel welcome.

The hot baths were great and the garden was lovely to walk through.

Stayed in July 2023

Unfortunately the food, both dinner and breakfast, were huge disappointments to us. Not only the food was cold, even the parts that should’ve been warm, it lacked flavor and taste and was just bland compared to everything else we had during our four week trip around Japan. The information provided about the services and the location is also misleading. There’s supposed to be a bar and a lounge but it hasn’t been open since 2019 and there really isn’t much else to do at the location than staying in your room. They have a drink menu you apparently can order to your room but the selection is quite limited and the instructions unclear (the staff didn’t mention about the drinks when I was asking why the bar is closed) so we had to go to the family mart nearby to get some snacks and drinks. Also the actual bathroom of the room was in horrible condition with mold in seams and cracks on the tiles. We avoided using it and it looked like a health hazard. There are better options in the same price range.

The room itself was nice albeit it had a bit of a 70s feeling like the rest of the buildings. The staff was really polite and nice and offered great service to us the whole time. The private onsen was nice - noting spectacular but it was the best part of the actual room experience.

Stayed in July 2023

I understand the building is old and has history but the bathroom felt like it belonged in the 1980s. I have stayed at hotels with much nicer facilities for ¥6000. There is also a staff kitchen on the fifth floor so the entire floor including our rooms and clothes smelt like strong roasted plants. While paying up for the location, onsen, and the large breakfast I felt the bathroom really took away from the experience.

For what it was at the time, a last minute booking with a rentable private onsen it was okay. It was more affordable than anywhere else with availability and the room was quite large. Staff were very attentive and the private onsen was quite nice.

Stayed in July 2023

THE HOTEL WAS A BIT RUN DOWN, THE ONSEN LOOKED TERRIBLE, THE FACILITIES WERE OLD, THERE WAS A CONSTANT SMELL IN THE ROOM. NOTHING LOOKED LIKE THE PHOTO I SAW ON THE INTERNET

BREAKFAST AND LOCATION WERE GOOD

Stayed in June 2023

The hotel decor was dated and worn. There was an unpleasant odor in the hallways. No complementary coffee.

The location and view from the room was absolutely beautiful. The hot spring was lovely.

Stayed in June 2023

Unfortunately the property is dated, and the bedroom and common areas were very tired, and need updating.

The hotel is in a beautiful location with very good onsen facility. The traditional Japanese dinner was excellent, diverse and very well presented.

Stayed in June 2023

I loved everything. This is a gorgeous place. Great choice to stay in Hakone.

Stayed in December 2023

Nothing

Beautiful property, gardens, coy fish, meticulously grounds, real mineral hot spring Onsen.

Stayed in June 2023

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Stayed in May 2024

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Stayed in May 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in December 2023

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Stayed in December 2023

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Stayed in December 2023

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Stayed in December 2023

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Stayed in November 2023

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Stayed in October 2023