880-8545 Miyazaki, Miyazaki, Yamasaki Hamayama, Japan
#2 of 38 hotels in Miyazaki
Guests' ChoiceBased on 26 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
9.0
Facilities
9.0
Staff
8.8
Value for money
7.5
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Showing 1 – 25
Reviewed: 7 April 2024
Aldona
GermanyNot easy and clear access to the beach- we got lost in the huge golf field
Spacious, very comfortable rooms. In the corner room we had a rotating sofa, so we could enjoy view from different perspectives. Very helpful staff, special thanks to Mr. Tran Hoang for his excellent customer service
Stayed in March 2024
Reviewed: 15 February 2024
Yeung
Hong KongRooms are spacious
Stayed in February 2024
Reviewed: 15 February 2024
Yeung
Hong KongOnsens are clean
Stayed in February 2024
Reviewed: 7 October 2023
Wbarnim
ThailandThe staff is very polite and helpful
Stayed in October 2023
Reviewed: 11 June 2023
John
New ZealandWish the pool was clean amd open as water was warm and it was hot .
Loved the whole place
Stayed in June 2023
Reviewed: 19 March 2023
Lena
SingaporeLocation is quite a distance from restaurants.
Fantastic views of the golf course, good sized rooms, nice laundry.
Stayed in March 2023
Reviewed: 24 November 2022
Hiroko
United Statesnothing
view
Stayed in November 2022
Reviewed: 18 August 2022
Mark
Japannot beach front as advertised
Stayed in July 2022
Reviewed: 26 October 2021
Tre'von
JapanNothing
The room service and food was good. Bed was super comfortable. The bakery was delicious and the personal onsen was awesome. The hotel service was nothing less than exceptional! Beautiful views and great amenities. Thank you for such a great stay
Stayed in October 2021
Reviewed: 22 July 2021
Ella
JapanIt got a bit crowded with a lot of families with children. No big problem with this, but it got very crowded in the onsen and for breakfast, removing you a bit from the relaxing lux resort feeling. Absolutely no way go get to the outdoor pool because of this. Restaurants are quite expensive as well, and even though you pay a pretty price for your stay you can’t use the gym+pool for free, and you have to pay for an airport shuttle.
It is a gorgeous hotel that really makes you feel like you are at a luxury resort.
Stayed in July 2021
Reviewed: 15 June 2021
Tomoshi
JapanNon
I received very polite and comfortable service from your staff.
Stayed in June 2021
Reviewed: 6 June 2021
Denise
United StatesA little pricey
All the amenities, never had to leave.
Stayed in June 2021
Reviewed: 5 May 2021
Samantha
JapanI didn’t like that the hotel charges to use the gym facilities and pool. The hotel restaurants are over-priced. And room service couldn’t be delivered until 9pm which is crazy!!
The location of the property is beautiful, if you’re looking to golf and enjoy beach views with the ocean around the corner this location is amazing. Rooms are big and amenities are good.
Stayed in May 2021
Reviewed: 25 November 2023
Yong
SingaporeThe mattress was not comfortable.
A very nice sea view .
Stayed in November 2023
Reviewed: 30 October 2023
Charlynn
SingaporeWhat we encountered which we did not like and have since communicated this to the hotel WHILE we were staying there: - We had to PAY for onsen clothes or Yutaka. Have never encountered a hotel in Japan where we had to pay for onsen clothes. - Onsen is incredibly far from the main building. We had to walk a long distance to the onsen. - Shower water is hotter then the onsen water. What is this? - There is no warning sign that the lake next to the outdoor onsen cannot be entered. One China lady wanted to dip herself into the lake. She also said that there should be a warning sign. - We got the local bus 18 from Miyazaki station to the hotel. Google told us that and also the tourist information centre confirmed this. When we wanted to take a local bus out from the hotel to Miyazaki, the staff looked extremely shocked that we managed to take a local bus to the hotel. They told us the bus operates on weekends only and today is a weekday. I said that we arrived on the local bus and they looked shocked again. How can they not know the latest information? They looked so embarrassed with the misinformation they provided us. - We called to enquire about items on the phone and we could hear them talking in the background. And they had to ask at the end of the conversation, where are we from? Weird. - The convenience store sells very limited items at marked up prices. - Stained and dirty sofa in our family suite! We paid good money for this? - The carpet is filthy! Can see stains and dirt when we check in. - There are oily food stains on the wall. You can refer to my picture for reference. - One of the usb ports at the bedside table is not working. - one of the lights is spoilt - 99% of the staff cannot speak English, especially the front desk! How can this be for a hotel with a well-known brand name like Sheraton?
Nothing actually, we had high hopes staying here given the past good review and the exclusive price. Plus, communication was good after booking where I had queries about transport getting to the hotel - communication was fast and good.
Stayed in October 2023
Reviewed: 15 July 2023
Adam
IrelandThe pool was closed until July 15th, when the Japanese holidays began due to staffing issues. This was not advised to us before our stay. I would not have selected this hotel had I known that. Compensation was one swim in indoor pool (!) and two daily breakfasts. Check before you book!
Very comfortable and well kept. Great onsen. Plenty of restaurant choices but better value off resort. Good shuttle bus and public bus links
Stayed in July 2023
Reviewed: 11 October 2021
Eric
Japan-30 minutes wait everyday for breakfast -Dinner was full everynight and far from outside restaurants. -Cannot use the pool even thought it was hot.
Facilities were good.
Stayed in October 2021
Reviewed: 15 July 2021
Ys
FranceLocations is not great, beach is far, and more importantly swimming pool was closed due to Olympic team presence. This was not mentioned in property description. Regarding COVID the hotel on their website says they do a lot but in reality you end up sharing elevator with Olympic teams freshly arrived from abroad… at least it could have been mentioned in the COVID section. Overall hotel is old and not great looking, room’s bathroom was really in bad condition. Very expensive for what you get. I ask for a discount because of swimming pool but it was declined. Avoid staying there if you can, there are surely better alternatives around.
Not much…
Stayed in July 2021
Reviewed: 12 July 2023
Anonymous
Taiwannothing
the rooms is quite spacious
Stayed in June 2023
Reviewed: 15 April 2024
Toni
CanadaThere are no comments available for this review
Stayed in April 2024
Reviewed: 14 April 2024
Suban
JapanThere are no comments available for this review
Stayed in April 2024
Reviewed: 8 January 2024
Yewluang
SingaporeThere are no comments available for this review
Stayed in December 2023
Reviewed: 22 December 2023
Sanjay
MalaysiaThere are no comments available for this review
Stayed in December 2023
Reviewed: 2 July 2023
John
JapanThere are no comments available for this review
Stayed in June 2023
Showing 1 – 25
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