The lake one of the most beautiful place on our planet. The resort has suitable location, view and sharing unforgettable experience and Japanese atmosphere. Maybe you can find that facility is pretty old, but everything clean and authentic. In room dining experience you will love it For the breakfast better to go at the resort ground (1st floor) for bigger choice.

Stayed in May 2024

Great Breakfast. Dinner is excellent. Absolutely delicious. Staff is so friendly.

Stayed in April 2024

-

Welcoming lobby area. Modern and stylish room. Close to visitors centre and lake area. Nice walking trails nearby. Great buffet.

Stayed in May 2024

It's a bit further from Sapporo, but that is also the appeal since it's away from the city. The shuttle is convenient as well.

Gorgeous location, food, shuttle was so convenient, and in-room onsen was fantastic. Our kaiseki meals were amazing! Hospitality was good as well.

Stayed in April 2024

Nothing

This was one of the most beautiful place we've been to ! Sitting next to the central firepit in the lounge and eating marshmallows surrounded by books feels just like being home, such a soothing moment ! The biggest + was definitely the food, a perfect mix between Japanese cuisine and French gastronomy… especially the desserts and breakfast ! Not gonna lie, we weren't expecting macarons and croissants in Hokkaido but they were as good as the ones at home ! The onsen was nice too, but please be aware that tattoos are not accepted in the public bath, even when covered ! !! If you choose to stay there, make sure to drop by the Lake Shitotsu center right next to it, which has some very nice and interactive models of the local wildlife and a history of Lake Shitotsu formation. You can even touch snakes !

Stayed in March 2024

Wifi is a little too weak and unstable

Peaceful, quiet and simple!

Stayed in April 2024

View of room

Harp performance is execellent

Stayed in April 2024

Not much to complain about.

Really close to the beautiful Lake Shikotsu and Mt Yotei. Clean property and comfortable bed! Had the best sleep and nap. What we loved and enjoyed most was the buffet dinner and breakfast! Lots of fresh and healthy selections tho was hoping for a pancake station for breakfast. We chose our own pillows too :) Memorable time at this resort. Hope to return someday!

Stayed in February 2024

Hotel facilities are fine.The Web reservation process for foreigners a little Byzantine! Easier to use booking.com!

Nice, modern, Japanese Style, resort hotel with all that you need, including a nice bathhouse. Convenient for CTS airport but away from the hustle and bustle. 2nd time we used it for this purpose and will do so again

Stayed in February 2024

Nothing

It has the best Onsen that we have been to. The room was massive and having the private hot pool was great

Stayed in February 2024

Nothing, there is nothing not to like.

The accommodation, the service, the staff, the food and the Onsen where all excellent. From spacious rooms to the picture perfect outdoor Onsen. This hotel couldn't be more perfect.

Stayed in February 2024

Would have loved easier way to book spa appointments in advance. Amazing PJs, wanted to purchase; store didn't have them for sale. Pillows choices amazing, water choices limited.

My family's first time at Onsen. Buffet dinner with so many fresh options. Only 24 total rooms on property. Small town with great restaurants to walk to. Unbelievable views of Mount Eniwa and the lake.

Stayed in December 2023

The food at the restaurant were not hot enough

Enjoy the private outdoor bath, nice view

Stayed in January 2024

N/A

The secluded location and the amazing staff

Stayed in January 2024

Isolated and quiet

Food was very healthy

Stayed in January 2024

Cleanliness and friendliness

Stayed in January 2024

The check-in process could be better and more personalised. While the staff were helpful and courteous, some were rather robotic and were not genuine and authentic.

Everything was organised and so easy - the cost covered everything and we didn't have to worry about a thing once we checked in. Things were extremely easy and the hotel had great facilities. Overall, it was exceptional value for what we paid for, including the room, the private onsen, all the included meals and the hotel facility.

Stayed in December 2023

Check out time

New, clean, design, space and food

Stayed in December 2023

Nothing

Serenity of the onsen and location

Stayed in November 2023

Unfortunately there was a power cut at 10am on the day of check out. Check out was anyways at 10am which we felt was a bit rushed for a morn onsen n breakfast before departure.

Everything was excellent, fm the service to the well appointed rooms, onsen and meals. The lovely fireplace and marshmallow in the lounge accompanied by the harpist was a plus.

Stayed in November 2023

Isolation, staff, food and onsen

Stayed in September 2023

nothing!

Everything!!!!!

Stayed in September 2023

Similar dinner the 2 night

Everything was great except the 2nd dinner because is similar to the 1st night dinner

Stayed in September 2023

Breakfast/Dinner are wonderful. Hotel environment is so great and comfortable during the stay. The room space is impressive and the ground floor so relaxable. This is the sencond time I visit here, will definetely back here again next time.

Stayed in October 2023