N/A. The heater should be more warm.

Staff is very good and location is nice. It is closed to bus station

Stayed in January 2024

The staff were so kind and helpful. They would assist with where to go for dinner, taxi, etc. The location was also great, walking distance to everything.

Stayed in January 2024

The traditional rooms & onsite Onsen were amazing. Futon beds were comfortable and warm. The friendly and helpful staff exceptional! Fantastic hospitality

Stayed in December 2023

absolutely fabulous, nothing to complain.

location was fabulous. the staff were super friendly and helpful. food is delicious. the room is spacious. on-site onsen was a big plus.

Stayed in November 2023

It’s about a 20 minute walk from Hakuba station. However they did mention I could have called and requested for a pickup - oops!

Great spot for a solo traveller to relax before conquering a mountain the next day. English-speaking workers who greeted me with kindness and nice conversations. Also provided recommendations for places nearby to eat and a possibility for a Tsugaike ropeway discount. FYI, it is only a few mins away from the bus terminal which is great too. Onsen was small (can fit maybe 4-5 folks?) but it wasn’t busy at all when I went! I was allowed to go in with a tattoo as it’s a “less busy” time, so it should be ok. I added breakfast with my reservation which was also great (though there was a huge pot of rice that one person can definitely NOT finish!) I also got to leave a bag with them for a night as I went and hiked for a night in the mountain & didn’t want to lug all my stuff. All in all, a fantastic stay - thank you for everything!

Stayed in September 2023

We stayed here before/after hiking Mt Shiroumadake. Incredible and beautiful location and Ryokan. The staff were super nice and very helpful. Highly recommend the dinner at the Ryokan, it is a delicious traditional japanese meal.

Stayed in August 2023

dinner is good

Stayed in August 2023

We had a great experience and enjoyed the stay very much. The location is great as it's quite close to the bus terminal and convenient store. It just took a short walk to some famous spots. The hotel also sold entrance tickets. The room we had is spacious, clean and comfortable with a nice mountain view. The onsen was great and hot enough. We had different breakfast set everyday and they were all delicious which gave us a good start.  The hosts were super helpful and friendly. They updated us the weather and introduced us to the famous spots. They are all best choices. We have missed nothing! We highly recommend this place and would definitely stay in this hotel when we visit Hakuba again. :)

Stayed in June 2023

There was no shower in our room, but we knew that ahead of time and honestly the onsen was so comfortable this was not an issue for us. They also have private showers but we didn’t try them!

The hotels staff was incredibly kind and so helpful getting us settled in. The room was incredibly traditional and welcoming and my girlfriend and I especially enjoyed the fresh tea every day. Our room had a beautiful Mountain View and was a short walk to happo one where I was able to snowboard even at the end of March. Because it was off season though, the property was very quiet and this allowed us to enjoy the onsen without other guests.

Stayed in March 2023

Amazing Japanese hospitality and very knowledgeable hosts. I was originally planning on snowboarding at Happo One but because conditions were not great, they recommended Hakuba Goryu and it was a perfect day on the mountain. Hosts were also able to recommend a great dinner spot which capped off a great stay. Looking forward to coming back to Hakuba and staying again!

Stayed in March 2023

Nothing to fault.

It was a beautiful and quiet stay with views of the Haluba mountains. The concierge staff (Yuya and Nicola) were incredibly accommodating and went above and beyond to make our trip to and from the accommodation easier. They were always so helpful! Breakfast was also beautiful with great ion portion sizes. We were always so full!

Stayed in January 2023

None

Great location close to the Happo Bus Terminal and the nearby Lawson. Also a 20 minute walk into town where there are a few more food options and some good shopping locations. The staff were also incredibly friendly and the breakfast was great. Unlike other hotels around (we stayed in another popular hotel in Hakuba), this one felt incredibly spacious and calming. As a couple it was great staying here away from the young families and crowd. Onsen was also a big bonus but this one runs much hotter than the usual.

Stayed in January 2023

Staff was incredibly attentive and helpful to accommodate us during our stay.

Stayed in January 2023

We had to book 2 rooms via booking.com but the large triple one could have been enough for us 5. Not really the fault of the ryokan.

The staff was really helpful, they came to collect the luggage when we were skiing and helped us book a restaurant for 10 (we had friends in Hakuba as well). The dinner and breakfast were excellent and even too copious! The futons and blankets were really comfortable, our best night in Hakuba! There is a ski room and a drying room for gloves and shoes.

Stayed in December 2022

There was nothing we didn’t like.

Great location, beautiful spacious elegant room, super friendly staff.

Stayed in December 2022

Very friendly and helpful staff. Yuya was very kind and made our stay very personalised and enjoyable

Stayed in December 2022

nothing

Rooms were clean and spacious, the onsen was as amazing, Yuya had great English and helped us with everything. The breakfast was awesome, there was fish, bacon, poached egg, crepe, rice, miso soup, yoghurt and Japanese white bread toasted. Will definitely come back to stay if in Hakuba again.

Stayed in December 2022

Except there's no lift to upper floor. They should invest on a lift!

It's clean n comfortable. The room is big n nice. The onsen is very good. The staff I exceptionally friendly n helpful. The breakfast n dinner were very good!

Stayed in October 2022

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Stayed in January 2024

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Stayed in January 2024

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Stayed in December 2023

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Stayed in December 2023

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Stayed in March 2023

There are no comments available for this review

Stayed in February 2023