Kaseki breakfast and dinner has lots of food and beautiful presentation, however, appetizers not tasty and soup too salty.

Beautiful property, comfortable room, free dessert in lounge room. There are also free beer and midnight meal that we didn’t try.

Stayed in April 2024

There was absolutely nothing that we did not like.

Everything was great, from the room, room size, onsen, food, lounge, and price. The room is spacious compared to many other japanese style room elsewhere and it's also very clean and comfortable. We had the half-board booking and both the dinner and breskfast were extraordinary. Both were kaiseki course meal with all kinds of food locally produced. We had more than enough food. Since we were traveling in a group of a few couples, we found the lounge area and the lounge snacks and drinks to be perfect to accommodate groups. There were honey tasting, beers, and after dinner snacks which were a perfect setting to just chill and hangout. Lastly, the hotel offer shuttle bus back to sapporo in the morning. The location is also good as it is a short walk to the Jozankei small town and to the bus stop.

Stayed in February 2024

The dinner was very nice and I enjoyed my time here.

Stayed in November 2023

Should have more breakfast buffet choices such as breads & , and hairdryers need to be more efficient

Clean, nicely furnished, the honey and yoghurt buffet was excellent. Afternoon tea and supper in the lounge was a nice treat & touch for guests.

Stayed in January 2024

We love everything at Shogetsu Grand Hotel. The views from the room were amazing. The room was clean and large. All staffs are friendly and the clubhouse was very nice.

Stayed in January 2024

food is good

Stayed in January 2024

We arrived early, about 1pm, and it was snowing, and we couldn't locate the entrance of the hotel. It was not like a proper sheltered drop off point, no sign whatsoever, and parking was also not clear. In the end, I had to get down from the car to go through some doors before I located the lobby and confirm it is the right place. If you have heavy wheeled luggage, do unload at the front doors before parking, as there are some steps from the outdoor parking to the lobby. They were very very strict on the check-in time, and we were not allowed to even wait in the lounge. The staff seem to speak minimal English, didn't seem friendly, so my initial check-in experience was not very pleasant. I guess its because it is very popular with locals. It seem like 90% were Japanese. But overall, was really blown away by the facilities and food.

This is a very traditional onsen resort hotel with modern comforts. Facilities and food are excellent. Highly suggest you book with dinner and breakfast. I didn't book dinner and went to a nice genghis khan bbq about 10 min walk away (information on recommended place to eat is available in tablet in the room). It would be nice to be able to relax and have dinner there without going out, coz' there are specials at the lounge almost hourly after check in, like free-flow beer, honey buffet, soba, etc.... Also, having had the excellent breakfast, which is a luxurious set plus side buffet (very unlike other Jap hotels) ... I think the dinner must be good too. I tried to pay to add on dinner at checkin, but was told it was not possible to add on on-site as it as to be pre-booked. I didn't understand until I had the breakfast. Each set is intricately prepared, everything was fresh and tasty... Will definitely go back again, and will book the dinner next time. Very good for a relaxing 1-night stay. Kokusai ski field is just 40-minutes drive away en-route to Sapporo/ Otaru from Jozankei, so you can check out early in the morning, get in a full day skiing/snowboarding, then drive on to Sapporo/ Otaru.

Stayed in December 2023

Stayed for two nights but the food options were the same for both days.

Clean and easy to navigate. Comfortable stay overall.

Stayed in January 2024

The room is big and stunning! Facilities are excellent.

Stayed in January 2024

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Stayed in January 2024

The room was very warm. It isn’t winter n not allowed to open the window. Had to bring in air cooler just to cool the room. But it doesn’t cool the room entirely. We had to blow it directly towards us to sleep without perspiring the entire night. They should still have the air con running.

Beautiful spacious room. Onsen. Lovely view. Enjoyed the dinners.

Stayed in November 2023

Everything, from helpful staff to cleanliness and of course the food

Stayed in October 2023

No

Staff are so friendly and every staff is willing to help their customers

Stayed in October 2023

The fantastic great interior of our room and outdoor view, with nice staff service. Especially we met a brilliant staff Aya during dinner time, help us to manage our dinner requirements. We have a terrific and unforgettable memory at this great hotel. They also has customized vegetarian meal. If you have something don’t want to eat, probably need to tell them before arrival

Stayed in October 2023

Excellent rooms and food. Our aircon didn’t work twice and it was no fuss at all to change rooms without us asking and we were upgraded each time.. only in Japan… such fabulous people and customer service

Stayed in August 2023

N.A.

We had an absolutely perfect time at Shogetsu Grand Hotel. The facility is well maintained and rooms/onsen/lounge had a relaxing and warm ambience. Not to mention the impeccable service and course meals we had. I highly recommend this cosy hotel for your stay at Jozankei!

Stayed in August 2023

Everything was great! The breakfast and dinner were superb! Love the hotel and the environment

Stayed in June 2023

There is not much I can complaint about.

Is has been eight years since we last visited the hotel. They sure did a marvelous job revamping the hotel. The look is now modern, chic and minimal in style. They now offer shuttle bus service from Sapporo JR station to the hotel and vice versa but you need to book in advance. The food is excellent, so is the hot bath springs.

Stayed in June 2023

none

relaxing, nice setting, large room. The library is very well decorated and relaxing

Stayed in June 2023

No laundry service. The bus to the hotel must be booked at least one day in advance .

Everything is so good in this hotel.

Stayed in June 2023

Everything is very good.

Stayed in March 2023

just staff cant speak much english.. it was bit hard.

it was really good. clean hotel nice staff. like the hot spring area. and food :)

Stayed in February 2023

NA

very convenient location.. near to parks and Jozankei shrine Half board dinner was wonderful.. 5 star presentation breakfast not bad too open air onsen is pretty staff very polite and helpful

Stayed in February 2023

Nothing

Their attention to detail is outstanding. Dinner & breakfast were amazing. The rooms were wonderful. Loved the view of the river. The private bath w the dome was wonderful. Loved our stay. Would love to come back again.

Stayed in October 2022