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Reviews of Onsen Guest House Tsutaya 2 stars

250-0403 Kanagawa, Hakone, Sokokura 240‐1, Japan

#8 of 135 hotels in Hakone

Guests' Choice

Review score

Based on 756 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.6

  • Location

    8.9

  • Facilities

    9.6

  • Staff

    9.7

  • Value for money

    9.4

  • Free WiFi

    9.1

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Showing 76 – 100

  • Reviewed: 19 February 2024

    9.0
    Serene, well designed and excellent!
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    No dislike, the location depending where you’re planning to go might be a little out of the way, but even then it’s within an hour.

    The staff was super friendly and went above and beyond. The place is lovely, the Onsen was great!

    Stayed in February 2024

  • Reviewed: 19 February 2024

    9.0
    Superb
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing i dont like. Highly recommend this hostel to every solo traveller

    Love its onsen so much. It was the 1st time i stayed in hostel in japan. The experience was amazing. High privacy and good hyigene. Everyone is so quite and the onsen is the best. It made me want to come back to hakone every year for the onsen. Staff was so helpful and willing to share info to make my stay more fruitful

    Stayed in February 2024

  • Reviewed: 19 February 2024

    9.0
    Peaceful weekend getaway
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The location is convenient to move around by bus since the bus stop is right outside of the property but not ideal for hiking since there are no trails to Gora or close by villages

    The atmosphere of the clean and quiet spaces, the onsen and the useful recommendations

    Stayed in February 2024

  • Reviewed: 18 February 2024

    10
    Perfect onsen for the solo traveller on a budget
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    I was blown away, I can’t believe I paid what I did to stay here. The staff were lovely, the amenities fantastic and the relaxation optimal. The same experience in my home country would be 4x the price, I had the whole outdoor onsen to myself almost the whole time!

    Stayed in February 2024

  • Reviewed: 16 February 2024

    10
    Fantastic
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    It was such a relaxing place, the kitchen is very equipped for those who cook. The whole place was extremely clean

    Stayed in February 2024

  • Reviewed: 14 February 2024

    9.0
    Very relaxing stay
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night

    Location was a bit quiet and not much around but this could be ideal if you want peace and quiet

    Nice warm welcome from staff. Very clean and comfortable rooms and beds. Very good Onsen indoor and outdoor. Nice relaxing social area.

    Stayed in December 2023

  • Reviewed: 14 February 2024

    10
    A Warm guesthouse
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night

    A Warm guesthouse To be add...

    Stayed in November 2023

  • Reviewed: 13 February 2024

    10
    Exceptional hostel.
    • Leisure trip
    • People with friends
    • Bunk Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    One of my favorite hostel experiences I've ever had. Only minor complaint is I wish there were additional washrooms on the floor of the dorms (only 2).

    Incredible place. So comfortable and beautiful, the onsen is exceptional. Great location near bus stops and attractions. Helpful staff. Lounge and kitchen facilities were excellent. Great free coffee and tea station. The capsule rooms are comfortable and spacious.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    9.0
    Great Value in a Magical Setting
    • Leisure trip
    • Couple
    • Superior Family Room with Private Bathroom
    • Stayed 1 night

    Check out is 11am which seems a little early to me but that's the same in other places in Japan. Onsen is closed from 10am until the evening which seems a strange because surely most people want to use it in the day. Other than that everything was awesome.

    I stayed in one of the private rooms. Firstly the setting is magical. The building is on the side of a deep valley and our room looked over the river and waterfalls (the view is even better from the communal lounge/kitchen). Staff are very friendly and helpful. The outside onsen is amazing and seemed to be generally quiet while I was there. My wife had the female one to herself for the whole time. Given there are some crazy expensive resorts in Hakone, this is a great value way to experience the area and onsen.

    Stayed in January 2024

  • Reviewed: 5 February 2024

    10
    This was an experince more than just somewhere to sleep.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    This was the best hostel I’ve stayed in! Amazing onsens!

    Stayed in February 2024

  • Reviewed: 4 February 2024

    10
    Fantastic
    • Leisure trip
    • People with friends
    • Japanese-Style Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Everything! The facilities, the services provided, the staff and the location.

    Stayed in January 2024

  • Reviewed: 2 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room with Balcony with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Our room was very bright at night due to one of the windows facing the outdoor Onsen. There was not sufficient shade to block the light. Other than that, our stay was perfect!

    Staff was amazing and so helpful. Kitchen was wonderful and very useful to have.

    Stayed in January 2024

  • Reviewed: 2 February 2024

    10
    Very beautiful!
    • Leisure trip
    • Couple
    • Standard Twin Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    It was very luxurious and comfortable. The staff was wonderful.

    Stayed in January 2024

  • Reviewed: 30 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Onsen is fantastic, everything’s clean and well maintained. Stayed in the hostel portion and it was very good value.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Japanese-Style Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Nice staff and comfy common lounge room with kotatsu. Inside of ryokan had humidifier which made it much nicer

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    Value for money, lovely n cozy onsen guest house
    • Leisure trip
    • Family with young children
    • Superior Family Room with Private Bathroom
    • Stayed 2 nights

    Didn't know that there were so many capsules for individual stay, luckily those that were staying there were nice n friendly during our stay.

    Very helpful staff. The common room was very nice, full of equipment and utensils for anyone who wans to cook their meals. Onsen was nice n spacious as well.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    9.0
    Great stay at Hakone!
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    If you have large luggage, keep in mind that there are 2 flights of stairs before reaching the reception. Once at the reception, there is a lift within the building.

    Great common area and onsen. The lounge is beautifully designed, spacious, and a perfect place to chill. The kitchen is fully equipped. The dorm, bathroom, and toilet are clean. There is enough space to put my toiletries next to the basin or make-up vanity. There is space to put small luggage next to the bed, and the light can be adjusted (bright/dim). They provide free towels every day, which is great. The staff is friendly and helpful. There are a few restaurants and a Lawson within a 10-minute walking distance, which is convenient. There is bus stop just outside the guest house (which goes directly to Odawara if you are heading back to Tokyo) and Miyanoshita Station is just 12 minutes walk away (this will take you to Hakone Open Air Museum and Gora station for change to Hakone Cable Car).

    Stayed in January 2024

  • Reviewed: 14 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The cleanness of the whole area was unbelievable. The onsen tub was not crowded at all, mostly used on my own.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    Dreamy
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    I can’t recall anything that felt wrong.

    The atmosphere was incredible, from the decor to the smell, everything felt authentic and incredibly tasteful, the staff was also really nice and helpful.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    10
    Warm. Intentional. Pure Japan. ❤️🇯🇵♨️
    • Leisure trip
    • Group
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Absolutely beautiful stay. The owners made so many thoughtful offerings for the holiday to ensure our stay was meaningful, and wow. We were so grateful for their kindness. I could not recommend this place more- and the fresh ground coffee was incredible (which is to say nothing of the onsen!)!

    Stayed in January 2024

  • Reviewed: 6 January 2024

    10
    Peaceful place to stay
    • Leisure trip
    • Family with young children
    • Superior Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    NA

    Nice place to stay.

    Stayed in January 2024

  • Reviewed: 5 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    To the check-in desk, we have to carry luggage to a floor down, quite tiring. Room is too small to open the luggage.

    Innkeeper is housewarming and good in English. Dining room and bathroom were amazing.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior Family Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    There was no elevator from street level to the reception which is below ground. Be prepared to carry your bags up and down several flights of stairs, or consider leaving your bags in a coin locker at Odwara station

    Outdoor onsen was fabulous. Common space lounge had a full kitchen with complimentary coffee and tea and a seating area with Kotatsu tables. Location was easily accessible by bus.

    Stayed in December 2023

  • Reviewed: 3 January 2024

    10
    Comfortable, beautiful, quiet getaway
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night

    A stunning stay surrounded by picturesque natural scenery. I went during the autumn and the view surrounding the accommodation was breathtaking. Capsule rooms were spacious, comfortable, and fitted with power sockets and a safe for secure goods. The onsen itself was clean, modern, and well maintained. Staff were friendly and helpful in assisting with navigation around Hakone, and the guesthouse is located on a major bus line. Absolute value for what I had paid.

    Stayed in November 2023

  • Reviewed: 2 January 2024

    10
    I’m so glad that I chose this place to stay.
    • Leisure trip
    • Family with young children
    • Bunk Bed in Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    You can smell a very present scent once we arrive. All the settings are so beautiful. The guest house owner is so generous.,They treat all the guests sushi and sake to count down . I and my family are so happy to stay in this guest house. Everything were over my expectations.

    Stayed in January 2024

Showing 76 – 100

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