Had a great stay and even booked another night! Lovely, welcoming and helpful staff. The kitchen and lounge were extremely comfortable and equipped, and the onsen was amazing.

Stayed in February 2024

The town is rather small, eg limited dining options. Not hard to get to other towns via bus tho. The beds weren’t super comfy.

Beautiful guesthouse with fabulous onsen on site 😩 the amenities were fantastic, had everything you needed in the bathhouse and kitchen. The common area had a great, communal vibe for relaxing. The staff was friendly. Everything is clean and well maintained. Set the bar sooo high for a hostel.

Stayed in March 2024

Showers are only located in the baths area, which is closed for some time during the day so plan your morning shower accordingly

The best guesthouse of my trip, baths are really good, capsule was the biggest I've had, lounge is really cozy, with many mangas in English to read, free tea, coffee etc. Staff is very welcoming and nice, all in all really great time

Stayed in March 2024

It was awesome

The outdoor onsen

Stayed in March 2024

We stayed in a private room on the ground floor, for 5 rooms there was just one women’s and one men’s toilet, and assume this also covers people in the reception area. Private rooms do have sinks in the room which is helpful.

Hotel has a very welcoming feeling but very relaxed. The onsen is perfect, the staff is friendly. Great option to combine the best of both worlds: social elements, amazing facilities with updated looks. Onsen has all amenities that are expected and lounge clothes are provided, and very clean. Lounge is well thought out, with cute nooks for working or reading, eating. Plenty of opportunities to meet people, or just to keep to yourself. Overall a good alternative to the slightly more “dated” larger hotels in the area.

Stayed in March 2024

there is no lift from the parking area to hotel lobby so you have to use steep stair to bring your luggage, consider only to bring minimum or light luggage, also when you have a lot of luggage do not use public transportation to this hotel

the onsen, the scenery

Stayed in February 2024

I liked everything. Maybe would prefer thinner pillows but that’s just a preference .

The onsens are so nice and so is the lounge/kitchen area. It’s a very cozy vibe. The capsules are also nice and spacious.

Stayed in March 2024

This place is excellent in cleanliness, location and price. The onsen inside the facility is my favorite!

Stayed in March 2024

Not a big deal breaker but there are no private showering facilities so you have to use the indoor onsen for showering which was absolutely fine but just good to know.

Incredible accommodation considering the price. Quiet and relaxing. Nice location easily accessible by bus (free bus if you have hakone free pass) and decently good access to owakudani both via the shore of lake ashi or coming back via the hakone cable car, hakone tozan train line then a short bus ride back to accommodation. Onsen is incredible particularly the outside one and the kitchen common area was a lot better than most.

Stayed in February 2024

It would be nice if the blanket could be thicker and warmer.

Great location. Very helpful and friendly staffs. Everything is spotless clean! Tasteful design with details. Well consider. I love the lounge and kitchen and of course the hot spring as well. I am very happy with the stays. Thank you so much!!

Stayed in February 2024

Nothing

Amazing Onsen. Basically had the two to myself and my friend. The rooms are big and comfy and and facilities very high quality. Room had a lovely view of the river. Very zen place.

Stayed in February 2024

It’s high up the mountain and a very steep walk from the train station. I would recommend to take the bus wen you get there- there is a bus stop close by and it will save you from drugging your luggage down and up the mountain from the station like I did. Another thing is that property is below the road so there are a lot of stairs you have to take to get to reception. Once you’re in there is an elevator but it is still not really suited for people having hard time with stairs. The staff did carry my luggage up for me when I checked out.

Every single thing. Do yourself a favor and stay there. It was a the best relaxation experience on a budget I ever had. A very old and beautiful establishment, having both indoor and outdoor onsens. There is no food served but there is a real comfortable and well stocked kitchen. There are a lot of restaurants in a walking distance and a 7/11 just a few minutes away. The lounge is big in very inviting, stocked with books and games for groups and families. There is also a kotatsu to warm your feet. There are a lot of walking trails around and you can always take the train up the mountain for more attractions, I just wanted to stay in and relax.

Stayed in February 2024

No elevator to get down to the ryokan, although it's not that many steps. Also, there was no breakfast included, however it's not a big deal as there are many places nearby.

Very nice ryokan. It has some dorm rooms but you can also book a private room with ensuite bathroom and shower. There is an indoor and an outdoor bathouse which were both very nice. Most of the time we were able to have them to ourselves as there were not that many people using them. There is also a common area with kotatsu and also free coffee and tea. You also have a lot of manga you can borrow to read!

Stayed in February 2024

Water dispenser not working but I was there as they were just opening for the year.

Very relaxing stay at Onsen Guest House Tsutaya. Lots of kitchenware provided and a pleasant communal area with traditional heated table. They had no problem with me leaving my luggage there before check-in and after check-out. Onsen facility is nice and has indoor and outdoor; you have to put your clothes back on when walking to the outdoor onsen.

Stayed in January 2024

No dislike, the location depending where you’re planning to go might be a little out of the way, but even then it’s within an hour.

The staff was super friendly and went above and beyond. The place is lovely, the Onsen was great!

Stayed in February 2024

Nothing i dont like. Highly recommend this hostel to every solo traveller

Love its onsen so much. It was the 1st time i stayed in hostel in japan. The experience was amazing. High privacy and good hyigene. Everyone is so quite and the onsen is the best. It made me want to come back to hakone every year for the onsen. Staff was so helpful and willing to share info to make my stay more fruitful

Stayed in February 2024

The location is convenient to move around by bus since the bus stop is right outside of the property but not ideal for hiking since there are no trails to Gora or close by villages

The atmosphere of the clean and quiet spaces, the onsen and the useful recommendations

Stayed in February 2024

I was blown away, I can’t believe I paid what I did to stay here. The staff were lovely, the amenities fantastic and the relaxation optimal. The same experience in my home country would be 4x the price, I had the whole outdoor onsen to myself almost the whole time!

Stayed in February 2024

It was such a relaxing place, the kitchen is very equipped for those who cook. The whole place was extremely clean

Stayed in February 2024

Location was a bit quiet and not much around but this could be ideal if you want peace and quiet

Nice warm welcome from staff. Very clean and comfortable rooms and beds. Very good Onsen indoor and outdoor. Nice relaxing social area.

Stayed in December 2023

A Warm guesthouse To be add...

Stayed in November 2023

One of my favorite hostel experiences I've ever had. Only minor complaint is I wish there were additional washrooms on the floor of the dorms (only 2).

Incredible place. So comfortable and beautiful, the onsen is exceptional. Great location near bus stops and attractions. Helpful staff. Lounge and kitchen facilities were excellent. Great free coffee and tea station. The capsule rooms are comfortable and spacious.

Stayed in February 2024

Check out is 11am which seems a little early to me but that's the same in other places in Japan. Onsen is closed from 10am until the evening which seems a strange because surely most people want to use it in the day. Other than that everything was awesome.

I stayed in one of the private rooms. Firstly the setting is magical. The building is on the side of a deep valley and our room looked over the river and waterfalls (the view is even better from the communal lounge/kitchen). Staff are very friendly and helpful. The outside onsen is amazing and seemed to be generally quiet while I was there. My wife had the female one to herself for the whole time. Given there are some crazy expensive resorts in Hakone, this is a great value way to experience the area and onsen.

Stayed in January 2024

This was the best hostel I’ve stayed in! Amazing onsens!

Stayed in February 2024

Everything! The facilities, the services provided, the staff and the location.

Stayed in January 2024