110-0005 Tokyo-to, Taito-ku Ueno 1-20-8, Japan
#463 of 1,377 hotels in Tokyo
Guests' ChoiceBased on 531 hotel reviews
8.3Cleanliness
8.5
Comfort
8.5
Location
9.1
Facilities
8.5
Staff
8.9
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 26 May 2024
James
United StatesBreakfast setup was awkward in downstairs cafe, and had to choose between juice and coffee (I take my medications with juice). Asked front desk if they would call and check to see if a restaurant was open and could accommodate us before we walked there (it was raining). Answer was no, we don't do that.
Good location close to subway entrance.
Stayed in May 2024
Reviewed: 24 May 2024
Mui
SingaporeNothing
The location is great, near to train station to travel to places and airport. The breakfast is the right portion and is tasty. There are always staff at the reception to take care of your needs if required.
Stayed in May 2024
Reviewed: 23 May 2024
Tessa
FranceThe room was very small
It is very well placed. A lot of options for transportation and a lot of good restaurants
Stayed in May 2024
Reviewed: 21 May 2024
Ilab90
United KingdomA bit expensive for the offering compare to my previous experience
Room was great, with bath.
Stayed in May 2024
Reviewed: 20 May 2024
Lorena
United KingdomThe location is excellent as Ueno station is very close as well as Ueno park. It's got direct connection to Asakusa, Akihabara and Shibuya plus the staff were amazing, very helpful and polite!
Stayed in May 2024
Reviewed: 14 May 2024
Charlotte
United KingdomLimited space to put your bags but not a huge issue.
Comfortable and well-sized beds, clean and quiet room in a great location. The shower was had good pressure and hot water. Seems to have good sustainability practices in place (does not clean and change towels/bedding every day; toiletries not provided automatically but are available from reception). Highly recommend.
Stayed in May 2024
Reviewed: 11 May 2024
Mélanie
FranceNothing
Nice hotel, close to Ueno Park
Stayed in May 2024
Reviewed: 7 May 2024
I
Hong KongMore laundry machines are needed.
Great location. Friendly and helpful staff. Safe for solo female traveller. This has been my 2nd stay already.
Stayed in May 2024
Reviewed: 7 May 2024
Christine
United StatesBeds were super stiff.
Close to stations food restaurants and staff was nice and friendly
Stayed in May 2024
Reviewed: 4 May 2024
Chelsea
CanadaThe rooms were quite small, but very functional and clear
The location was great, near Ueno park and near good transit
Stayed in April 2024
Reviewed: 1 May 2024
Valenzuela
PhilippinesThe staff were sometimes a bit unhelpful, not all though. There was this Japanese guy staff who wasn’t that accommodating when we sought assistance for the AC and the air purifier on the room.
Close to train station, Ueno Hirokoji and just walking distance to Ueno Okachimachi, Ueno and Skyliner. Close to Ameyoko Street where you can find lots of restaurants and groceries.
Stayed in April 2024
Reviewed: 30 April 2024
Stephan
SwitzerlandThe breakfast was very poor as it was just a breakfast box and not a buffet. There was only one drink included. For more drinks I had to pay.
Stayed in April 2024
Reviewed: 29 April 2024
Elizabeth
United Statesroom was a bit small
The location was great and close enough to Ueno station that we could walk to/from with our suitcases. Close to restaurants and shopping in the Ameyoko district. Room was clean, and hotel was quiet. Bed was comfortable
Stayed in April 2024
Reviewed: 25 April 2024
Savary
CanadaNothing
Everything was fine. The location, the people.
Stayed in April 2024
Reviewed: 24 April 2024
Nok
ThailandRoom is too small.
Location is good. Located near many train stations.
Stayed in March 2024
Reviewed: 24 April 2024
Praveen
ThailandStaff was very helpful
Stayed in April 2024
Reviewed: 22 April 2024
Laura
ItalyThe room is very small. There is barely enough space to open luggage.
Perfect location, well connected in terms of metro lines. The metro station is a 2 minute walk. The hotel offers lots of amenities.
Stayed in April 2024
Reviewed: 16 April 2024
Chin
Malaysiaroom size
location
Stayed in April 2024
Reviewed: 8 April 2024
Rem
QatarNone
The staff are very accommodating. Location is nice.
Stayed in March 2024
Reviewed: 7 April 2024
Lalida
ThailandSize of room, too small for 2 persons
Location New and clean
Stayed in April 2024
Reviewed: 2 April 2024
Fiona
AustraliaClean and cosy. Well located to get from airport and to head to our next destination from Ueno station.
Stayed in March 2024
Reviewed: 1 April 2024
Jordan
TaiwanSlightly humid smell in the room.
1. Fantastic location and great access to metro. 2. Great value with standard Japan room size.
Stayed in February 2024
Reviewed: 29 March 2024
Jia
SingaporeThe pillow casing and blanket are slightly dusty, but still alright. The hair dryer works slow that I don't feel my hair getting dry, so I gave up using it.
The check in process is fast. Location is convenient. Have everything that is needed.
Stayed in March 2024
Reviewed: 20 March 2024
Shiran
IsraelThe room was a bit smaller for the length of time. But expected for the value
The location of the hotel is excellent to anyone who wants to discover Tokyo. Located next to the Okachimachi JR station, it gives you access to the yamanote line, In addition you have quick access to Ginza line which will bring you directly to Asakusa.
Stayed in March 2024
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