there is no breakfast option but we knew it before so nothing to complain

Very very big room with whirlpool and a big tv, it was almost like an apartment. Nice and quite area, free parking space

Stayed in April 2024

Location not great for restaurants. Need transport to improve options .

Good size room . Excellent shower with jacuzzi bath Good air con .staff very pleasant . Laundry room excellent Good parking on site .

Stayed in April 2024

Mt Fuji is only visible about 30% of the time. Not the hotel’s fault. It did appear briefly around sunset on the first day to give us a sample of her location and majesty. It was a bit disappointing to have the view impacted by the steel pillar in the middle of our balcony (to hold up the big hotel name sign). See main hotel photo. There are only two rooms on offer with a view from a balcony, the rest have a view from the smaller box windows. Also the view includes a set of overhead power lines right across the view (not shown in their hero photo). This impacts your photos but not your admiration for this mountain. I was also a bit miffed by having to sort out loading and unloading in the rain near the front door to find, from the window of our standard room (third night) that there are covered parking spaces at the side of the hotel. Our corner standard room was a good size but we had to sleep with both the window shutters closed on both due to the hotel’s spotlights (on the hotel).

We chose it as a base to explore the area. Great if you have a car. We chose to pay the premium for the balcony room with the outside bath (spa) as if offered a (chance of) viewing Mt Fuji. This was for the first two nights back in Japan after a 6-year absence after our last trip. Covid etc. We then checked out and checked into a standard room (no balcony, no spa). The standard room was good with a table we could sit at facing each other instead of many hotels.

Stayed in April 2024

The staff could not communicate in English well causing some inconvenience. At the time of check in, there was some confusion from the staff (which I did not know what) with my reservation so it took quite a while. However, I realized they tried their best to help and I appreciated it. I think every room was supposed to see a panoramic view of Fuji. However, it was just unfortunate, there were some trees near my room's window so I could not see Fuji well. (But for my friend's room, the view of Fuji was excellent)

The hotel looked pretty old from the outside but inside, the room was beatiful, very spacious, comfort and full of facilities including fancy bath tub with a wall TV, pajamas, hair dryer, and curling iron, this was so impressive, which I have never seen in any hotel before!

Stayed in April 2024

The smell of cigarettes linger strongly in the room.

Location. Smack in front of Mt Fuji!

Stayed in April 2024

Little out of the way BUT only an issue in the evening as bus stops just a few minutes walk and the buses have wheelchair spaces. Taxis cheap from outside the station in Gotemba but you'll have to transfer out of your chair

The staff at the hotel are exceptionally helpful and really friendly. I am a wheelchair user and the accessible room is actually accessible and the biggest I've stayed at in Japan.

Stayed in April 2024

No walking distance scenic view

The spacious room that comes with jacuzzi and sauna room. The bed was comfortable. Recommend for travellers with cars, and close to Premium outlet

Stayed in April 2024

Need to wait very long If plan to take bus. Best to take taxi if plan to go out or have your own transportation.

Nice place, quiet, good in room facilities.

Stayed in March 2024

It wasn’t a ‘didn’t like’ but just note that staff had very limited English (which is fine but just be aware if you are an English speaking traveller). A convenience store about 700m away but in the freezing cold - too far to walk. Staff did call us a taxi. Need to get off bus at Ninooka. The hotel is very obvious from the road!

Huge rooms. Our room had a spa, a sauna and a massage chair! Very quiet. View of Fuji.

Stayed in March 2024

The place is pretty run down and most of the facilities like onsen and pool table are not available. You will need to drive out to get to any food or convienet stores.

The room was big with 2 double beds and can accommodate 4 people, but on the website only takes 2 per 6. We booked 2 rooms for 4 pax, which we only used one room. The entrance of the hotel is facing Mt Fuji and our room also has a clear view of Mt Fuji.

Stayed in March 2024

A little rural with no convenient stores nearby

Very clean and spacious room. Helpful staff.

Stayed in February 2024

No sheets or thinner blankets, just one thick comforter on each bed.

The hotel kindly allowed me to check in a bit early and upgraded me automatically as there were few other guests. It was a lovely surprise.

Stayed in February 2024

they provide private sauna! and the room is very big too unless many other hotel in Japan. while the interior fit out is bit special.

Stayed in January 2024

They should provide Vegetarian breakfast

Stayed in December 2023

Rooms are abit dated

Location close to gotemba outlet

Stayed in December 2023

No vegetarian food available

Hotel needs to have an American style breakfast also. At least we can have bread, butter and coffee

Stayed in December 2023

There is no room service. Just the sale of cup noodles.

The room is big and roomy.

Stayed in December 2023

It will be perfect if there is a shuttle bus arrangement from hotel to Gotemba Outlets

Jacuzzi bath, sauna, big and comfy beds, water dispenser, and amenities. Very spacious and clean. Staffs were very friendly.

Stayed in November 2023

Smoking was obvious in one of the rooms.

A very cool hotel taken out from the 1970's. It was really cheap but clean and the rooms were huge. I was in the outskirts in a quiet area.

Stayed in October 2023

the air conditioner is outdated, loudly and nosiey

Great and big room space and Cheapest room cost

Stayed in October 2023

Takes a bit of time to get there if you’re going by foot or bus.

King size beds. Spacious room. Very big shower room with both shower and bathtub.

Stayed in September 2023

Good pricing

Stayed in September 2023

Road lamps are minimial and is was quite dark when we walked back from the station to the hotel.

The room is spacious and we were able to walk from Hotel to Tomei Gotemba station to take shuttle service to Premium outlet.

Stayed in August 2023

Room was spacious and comfortable with table and chairs as well. There are nice green spaces around the area from which Mt Fuji can be seen.

Stayed in August 2023