Exceptional customer service at this family run Ryokan (thanks to our host, Van). The traditional rooms are gorgeous and the 3 private onsens are great. Whilst quite a bit not to my (somewhat unadventurous) taste, the traditional japanese food offered as part of the stay is exquisitely prepared and of very high quality.

Stayed in April 2024

Every thing was exceptional even the owner come to say hello to us.and the staff were super friendly and helpful. I really enjoyed over there and i will definitely do it again 🙏🏻

Stayed in April 2024

N/A

This property was beautiful, clean, comfortable, and the staff was incredibly kind. We also had our stay include breakfast and dinner and the food was some of the best food I’ve had in Japan. My husband and I loved it here and we know we want to come back!

Stayed in April 2024

Nothing, it was perfect.

From the minute we walked in the door we loved it - the subtle scent of incense, the polished but friendly service, the little additional touches that made us feel special - it was perfect. We were looked after for our stay by Maya who couldn’t have done more to make us feel welcomed. The owner introduced herself to us which was a lovely touch and the food was superb - we had the keiseki both nights and the breakfasts and all were delicious. There are three onsen in the hotel, all private and distinct from each other - one outdoors, another dark with lovely mood lighting - and all well looked after and meticulously clean. We honestly couldn’t fault a thing.

Stayed in April 2024

Very friendly and knowledgeable staff, really central location, onsen pass as well as private onsen we’re awesome, meal was delicious! Loved our stay

Stayed in April 2024

Breakfast and dinner served in the room. Different variety for the two breakfasts over the two mornings. Dinner is the variety that you choose from the available set menus. We had the crab one night (local fresh crabs) and Tajimaya Beef the next night. Multi-course meals. Delicious and great service. They also arranged to have luggage delivered to near the train station so we could continued enjoying the town on checkout day. You should come here. The location is also excellent for being in the quieter part of town yet near the baths and ropeway.

Stayed in March 2024

Nothing!

Loved the private onsens, the location, the dinner and the service was exceptional.

Stayed in November 2023

Nothing

Very nice and spacious

Stayed in November 2023

Great location, friendly and attentive staff and excellent meals. A wonderful stay.

Stayed in September 2023

This was an amazing experience! We are a young couple in our early 30’s and my husband has a lot of tattoos. The village is known for being tattoo friendly and they are! Check in isn’t until 3 pm but they allowed us to leave our bags there. I suggest you do as we did, and we headed to the ropeway. Once you get to the top, make sure you order the Tajima hot dog. Kinosaki is known for their Tajima beef! It’s the best kind of beed I’ve ever had. Furthermore, the staff was so friendly when we checked in. Mia was our room attendant and she spoke really good English. She was the best! You will get to pick your Yucata and stroll the streets with one one. Please make sure you know the etiquette when going into the public onsens. Yes, there are 7 of them throughout the whole village. You can also collect a stamp at each one! There are posters at each onsen to indicate what to do. You must bathe first. Yes, they all have shampoo and body soap. Make sure you also visit the souvenir shops and explore! Best times to visit, even for one day and night is on the weekends. Most stores and bars are closed during the weekday. We only stayed one day, and that wasn’t enough. I would do at least 2 nights! Last but not least, they have 3 private onsens you can go to! The food was delicious and our room was beautiful! We are definitely going to be back and we will stay at this Ryokan. Thank you to Mia and the staff, and the owner who showed up to greet us in our room! They are all truly there to make their guest happy! For more info and tips, follow my instagram page @realtorteresitanino. I have videos of KinosakiOnsen and other Japan info!

Stayed in September 2023

Lovely people

Stayed in September 2023

A little smoke smell on pillow

Warm welcome staff, Good enough english speaking Dinner was amazing

Stayed in September 2023

It was my first experience with a ryokan and onsen and it couldn't have been better. The staff were lovely, my hostess spoke perfect English and myself and my son were accommodated and well looked after. The private onsens were beautiful and the surrounding town was so picturesque. The meals served were delicious. The stay will be the highlight of my trip to Japan and I strongly recommend you stay here if coming to Japan.

Stayed in July 2023

The food was 🔥

Stayed in May 2023

Friendly and good customer service. Highly recommend trying the meals.

Stayed in May 2023

Amazing ryokan with fantastic food, which was served in my room. Maya looked after me from check in to check out. She spoke English so was able to help me with any of my questions. She also helped me pick up a yukata, that I wore from check in. The dinner and breakfast was absolutely fantastic. Worth ever penny. My room was lovely and quiet at the back of the property overlooking a garden. My Japanese bed was lovely and comfortable. I was able to use the private onsen’s at the ryokan. The public onsen’s outside were also mostly very close. You can easily walk from the top of town to the train station in 20mins. It was lovely to meet the owner who came and welcomed me over dinner. She was also there at checkout.

Stayed in May 2023

It would be nice to have more comfortable seating in the room. The chairs were not comfortable to relax in the room for very long. More choices for breakfast (for westerners).

Beautiful ryokan with attentive and friendly staff. The 3 private onsens were all unique and beautiful. The chef presented delicious meals with different menus the 3 nights we were there. Maya, the young woman who coordinated our meals, helped select our yukata every day, and anything we needed, was beyond wonderful!

Stayed in May 2023

I liked everything ☺️

Overall I was very happy with the accommodation and staff. Thank you Maya for assisting us with everything ☺️ So nice the the owner introduced herself and was present in the morning to greet everyone. It was nice to have the private baths when I didn’t want to ho out to the public onsens.

Stayed in May 2023

The hotels in house onsens are very nice and private

Stayed in May 2023

room is not big enough

food is delicious

Stayed in May 2023

Loved it all!!

property was clean & well cared for.

Stayed in April 2023

Wonderfull Old style building. Very japanese style decorated rooms. Everyone is trying to make your stay best possible. Food is amazing, private baths as well. Location in the heart of Kinosaki Onsen. Personel is speaking more English (or at least have preapred more cards in English) than in most places in Kyoto which is helpfull. If someone wants chilling time with excellent quality food and place to sleep we really do reccomend.

Stayed in April 2023

Nothing to complain about.

From start to end, the experience was wonderful !! Staff demonstrate the highest level of hospitality. The food was lovely, and the private onsen were heavenly!

Stayed in April 2023

- make sure if you have an allergy you list exactly what you cannot eat as shellfish apparently does not include shrimp in Japan. staff quickly rectified this for us when dinner was served - be prepared to sleep on a futon (like in all similar accommodation)

- beautiful building - great location in the centre - lovely staff - Maya was great! - brilliant dinner and breakfast served in our room - amazing to try lots of Japanese dishes we hadn’t before. highlights were the beef and sashimi - nice to have the option of in house and external onsens - all amenities you would need for a trip are provided (including traditional garments)

Stayed in April 2023