Nothing

Food , rooms, onsen, enviroment

Stayed in April 2024

The food is exactly the same 2 days in a row....

The onsen and the rooftop terrace are wonderful

Stayed in April 2024

prefer set dinner instead of buffet

Stayed in April 2024

I would have liked to have more English speaking intructions related to the use of the onsen.

The landscape and the facilities. The dinner was exceptional. Rich and tasty.

Stayed in March 2024

Dinner and breakfast were buffet style. The food was very good, and of course it was all you can eat. Plus at dinner the alcohol was free as well. We hit the onsen twice, once at a private one. Both were nice. The room was large and had a window that opened with a river view. Staff were all very friendly.

Stayed in March 2024

Nothing

Everything is great

Stayed in February 2024

Newly renovated and tastefully refurbished. Possible to enjoy a variety of baths and it never felt crowded. The front desk was very friendly and helpful. The buffet system is supposed to be a good idea for people with dietary restrictions since it's usually difficult to find hotels which can accommodate, but it'd be great if some more meatless options could be added, although it's understood that most people are there to enjoy the very impressive sashimi and sushi menu.

Stayed in February 2024

The room is a little old.

Dinner is very delicious .

Stayed in February 2024

Nothing

Good location with only 5mins walk from bus stop, down slope so still fine even with luggages; frontdesk staff very friendly with good knowledge of surrounding area; spacious room with comfortable bed and rest area; buffet dinner and breakfast also nice with variety of choices, even fine for vegetarians; last but not least, very proactive drive out service to bus stop on the next day

Stayed in January 2024

None

Everything from food, hot spring and room.

Stayed in December 2023

Got to carry all luggage upstairs. No woman toilet in 3rd Fl., difficult at night time.

very nice service & lovely place.

Stayed in December 2023

Breakfast time too short

Very friendly staffs.

Stayed in October 2023

Clean, easy to locate, had parking space.

Stayed in December 2023

Everything’s ok

Excellent location , the cleaning that’s top notch !

Stayed in December 2023

To put it right; this was the best place we could have chosen. It's an amazing hotel, just above the river, the room had river view, was traditionally furnished and we had everything we could have wished for. The onsens were also amazing, many different baths to choose from, changing between female and male areas depending on the time of day. The dinner buffet was just mindblowing, so much choice and one thing was better than the other. We could have dined forever. Some references mention that it's a place with lots of tourists. Well, when we were there, we were the only non-asian people, at least I've not seen anyone else. Maybe there are tourists from other Asian countries, but also in the onsen, we were always the only obvious foreigners. Also the staff was extremely friendly and professional. Thank you so much for the unforgettable stay.

Stayed in November 2023

Most of food is cold …

There are many type of public bath ,sooo nice

Stayed in October 2023

It was just the best I’ve ever had. 1. Great onsen 2. Just amazing buffet dinner and buffet breakfast with a vast choice 3. At night on the rooftop stargazing in just unforgettable 4. Great service. Not a lot of staff speak English, but n4 Japanese was enough for effective communication. Each morning staff provides info of timetables of other onsens.that’s very convenient. 5. Free shuttle service Totally recommend

Stayed in November 2023

buffet food is good but sometimes the food did not fill in immediately

Wonderful ossen and the room is clean and comfortable

Stayed in November 2023

Nothing

With private hot spring … even the public are very good! Good dinner buffet! Good staff service. With yoga class and the astronomical observatory！

Stayed in November 2023

None

Staffs are kind and good breakfast and dinner

Stayed in November 2023

The onsen water temperature was too hot even for my hot onsen loving wife.

This large ryokan checks all of the boxes. It’s very affordable compared to the other ryokans there. The Japanese room includes two great beds, an attached toilet and was very quiet between the rooms. The flowing river sounds are not too loud when the windows are closed. A non-smoking room is truly smoke free for the whole floor. The location is minutes walking to the local shops. The breakfast and dinner selection was great for the price. Any reviewers that do not like this ryokan are forgetting how low the cost is compared to nearby hotels. We want to come back!

Stayed in November 2023

When we booked, we didn't realize that there was no bathroom in the room. So we had to use the public onsen.

The hotel was beautiful and the room was a good size. Two onsen you can choose from and they offer private onsen for free as well, but not advance booking so it was always busy. Breakfast and dinner was awesome, so many food to choose from. Good value.

Stayed in October 2023

No

It was amazing trip!Nice hotel,helpful staffs,view from room with beautiful nature and delicious food.Usually buffet style have many food,but it not so good food,but there it wasn’t so much,and everything was delicious,we are was love sushi and sashimi)Amazing place,like to comeback there again for sure😉

Stayed in October 2023

We had to pay extra for our child, despite the fact that this was suggested by Booking.com for 2 people + 1 child. Some people in the restaurant take lots of the best sushi and leave nothing for the others. It would be better if the staff handed out the sushi instead.

The room, the onsen, the facilities and the very helpful staff.

Stayed in July 2023