Nothing.

Great location and very good onsen.

Stayed in April 2024

Nothing

The hotel is located in the old part of Matsue, very close to the castle. It has an excellent onsen and the neighbourhood is sprinkled with restaurants.

Stayed in April 2024

The flooring wasn't real tatami but a plastic version, though it did look nice. It is hard to think of something that could be improved within the hotel's actual sphere of influence.

Breakfast options; onsen; complimentary ice cream/ramen and washing machines

Stayed in April 2024

Nothing

The onsen was excellent, as is the breakfast. Walking distance to Matsue Castle. Friendly staff, exceptionally clean. Additional pillows provided on request.

Stayed in April 2024

Our only concern was the firm pillows, but we slept well none-the-less (especially after a hot onsen bath!)

This was the most amazing hotel we stayed in on our whole trip - it was the perfect balance of modern and traditional and every detail was just beautiful. The whole hotel is shoe-free tatami mats - all 11 floors and all rooms. Each wall is a different stunning rice paper, the windows have sliding rice paper screens. There are flowers everywhere and the hot springs onsen baths on the roof are just heavenly. Breakfast was incredible with so many tasty delights we ate several courses every morning. The showers are just wonderful and the room last spacious and comfortable. The staff were incredibly friendly and helpful and the whole stay was just perfect. Try the free refreshing melon popsicle after your onsen experience- so divine…. We will look forward to coming again!

Stayed in April 2024

Outstanding breakfast. We had a large comfortable corner room with a king bed. The Onsen facilities were great.

Stayed in March 2024

Great breakfast, comfortable beds, helpful staff at booking evening meals.

Stayed in March 2024

-

Wonderful, spacious, clean, and comfortable hotel room. I was lucky enough to upgrade to a King room at check-in, and it was perfect. The hotel is within easy walking distance to city sights and the main train station with lots of good restaurants nearby. The evening ramen was great and there were hot drinks available as well. A few convenience stores are close by too. You leave your shoes in lockers near reception as the hotel has tatami floors. It was very cold in Matsue when I was there (lots of snow) but the room was nice and warm.

Stayed in January 2024

A Good location near the edge of the lake, around a 15 minute walk from Matsue station, and around the same for Matsue Shinjiko onsen station. Around 5 minute walk to Matsue Castle. A more traditional hotel, you'll need to take your shoes off at the enterance. Lockable Lockers are provided to store your shoes. A Good size comfy room.

Stayed in January 2024

This hotel is just stunning. Japanese-style, with tatami floors and a great onsen, sublime breakfast, perfect amenities and extras such as manga library, it is worth a visit in itself.

Stayed in January 2024

Nothing springs to mind

Onsen! Sauna! Late night noodles! The breakfast!

Stayed in December 2023

Provide more clear direction or sign on how to get to the hotel.

Very nice hotel, the facility is new and the staff is very friendly.

Stayed in November 2023

Really enjoyed how every where in the hotel was tatami floored. It was so nice not to wear shoes around for a change. The spa was amazing, and I enjoyed the free ice cream and the massage chairs after the onsen too.

Stayed in December 2023

very far from station and restaurants close by weren’t accessible unless reservations were made beforehand.

The premise was super clean. The onsen was superb. Breakfast was fabulous too.. it was a very relaxing stay.

Stayed in December 2023

nothing.

This hotel was unlike any other we visited ( 13 in total during our trip!). Firstly, shoes are taken off before you reach the reception desk..this really sets the tone. The rooms were spacious ( we had a standard queen room) and you could actually open the windows to get fresh air in the room which was also a first! The Onsen was fantastic, very clean and well equipped and was open all night. All robes, socks, toiletries etc.. were provided. Just a lovely place.

Stayed in November 2023

non

very comfortable Hospitality

Stayed in November 2023

It was a little far from the train stations

Traditional Japanese style and the onsen. The staff were very nice and helpful.

Stayed in November 2023

Magnificient

Stayed in November 2023

all very good

lovley room with great views, and excellent amenities. great location

Stayed in October 2023

No.

This is a really great stay for my trip. The hotel room is so lovely, clean and comfortable. The hot spring is very nice with ice cream as free service. They also provide free noodles during 9:30PM to 11PM. Besides, their washing machine is free of charge (drying machine with additional fee). Although the hotel is not by JR station, it is just 2 mins walk from bus station, super convenient. Plus, there is a LAWSON with 2-min walk. They take care of everything detail for your stay. I would come back for sure.

Stayed in October 2023

It was not pre paid by Booking.com upon arrival so had to pay for the excellent 5 star hotel out of our holiday expenses

Hotel was great and only one year since opening and it was great and worth the money for top quality hotel accommodation

Stayed in October 2023

The pillows were quite uncomfortable fir a Westerner- it would be great if you could offer a choice. Otherwise the bedding was very good.

Excellent breakfast, spacious room and comfortable bedding overall, extremely helpful staff, fabulous onsen.

Stayed in October 2023

The mattress and pillows were extremely comfortable, so I slept like a baby every single night. The room was also super nice with the tatami flooring. Very cosy. Actually the whole place feels cosy and helps relax. The free half ramen every evening was also a very nice touch. Also this hotel is very conveniently located: it's close to Matsue Castle, close to the Shimano Art Museum, close to locations where you can take beautiful pictures of the sun setting on lake Shinji, close to ferry terminals to go on lake Shinji, close to Matsue Shinjiko Onsen Station from where you can take the local Ichibata trains to places like Izumo or Matsue Vogel Park.

Stayed in October 2023

The super strict no-shoe policy!

Very comfortable rooms, nice Japanese design. Great laundry facilities. Lots of variety for breakfast. Lovely onsen with great view.

Stayed in September 2023