Noise from the passing trains in the middle of the night.

Stayed in April 2024

Difficulty in locating hotel. Other than that the situation was very good.

Stayed in May 2024

Only that I didn’t stay long enough. Just 2 nights. Odawara is a really cute little town with many hidden gems.

Love the location. Once you find the entrance u realise how convenient it is. I faced the ocean side so the noise from the trains was not an issue at all. The onsen is small but stunning. Epic views of Odawara castle, especially at night. 🫶🏽

Stayed in April 2024

Room is small when you have lots of luggage.

So convenient to train station. Staff were very helpful and attentive to respond to questions.

Stayed in April 2024

The staff were very bad in speaking English

Near the station and were polte

Stayed in May 2024

Clean, compact room very close to the train station. Great base to explore Hakone from. Breakfast buffet was good and there are lots of food options nearby as well. Front desk was very helpful when I needed something. It is worth mentioning that the mattresses are very firm so keep that in mind.

Stayed in May 2024

Good location in the centre. Although being next to station the room was pretty quiet. Great breakfest and onsen.

Stayed in February 2024

Onsen was very good. This city was relaxed despite tourists. Easy access to train.

Stayed in April 2024

It is a little hard to find when you first come from the train station. I was not able to use the public bath because I have tattoos, even though this is a hotel and people of different cultural backgrounds are expected there. Other hotels had no issue with tattoos. Since the hotel is close to the train stations, it can get a bit noisy.

The hotel is very nice and clean. My room was very spacious and I had a nice view. Staff was friendly and helpful. Location is great, very close to the train station. Breakfast was great and the restaurant has a really nice view.

Stayed in March 2024

Great location. Great amenities and a fabulous onsen.

Stayed in April 2024

Could hear loud train passing, insulation needs to be improved.

Breakfast buffet was excellent and location is convenient.

Stayed in April 2024

This isn’t unique to this place, and I don’t expect it being in Japan, but I guess for those with special requirements it could be handy to know that not many of the staff speak English. I booked one night via Rakuten and another night via booking.com they were different room types so I had to check out i between. I should have just said I was staying 1 night and gone through the checkin as usual the next day. But I did mention I would stay 2 nights under separate bookings in the off chance they might have 1 room I could stay in, this opened unnecessary confusion and was a faff - but my fault. btw, the Rakuten booking process was terrible, although you don’t have to put any credit card details, you don’t really know if your booking is secure because you have to respond to an email etc - they didn’t reply my email or send another confirmation so I had to phone them - again the language was an issue but thankfully they passed me to someone who could translate. Oh and yes you can hear the train going by every few minutes but that’s the trade off for the good location (which has lots of good street food, convenience store etc nearby)

Very spacious room, convenient location (btw when you receive the directions, when it says the landmarks, basically head to the uncovered area and turn right, then you’ll see the glass walkway which is the ‘passage way’ they’re talking about). The onsen was larger than expected and even had a steam room.

Stayed in April 2024

Difficult to find despite the directions emailed to me. Breakfast was not included and was booked and I was unable to participate. Elevators at 5:00 p.m. were very slow and crowded. My side of the hotel was facing the train station which was noisy all night.

1. Good location surrounded by restaurants and the train station. 2. They have a public bath which I did not use. 3. There was a closet. 4. The room had a refrigerator.

Stayed in March 2024

How to find it from the station

Comfortable

Stayed in March 2024

The breakfast was not as nice as in other similarly priced hotels we stayed in during our trip. The breakfast area closed earlier than any of our other hotels. The staff made us feel very rushed and by 9:00 a.m. they were telling us that they were closing. The food items were not plentiful by 8:45 a.m. and the items were not replenished. Fortunately there were other nice restaurants in the area.

Location is excellent and very close walk to the train and the castle. Wonderful stores and food selections nearby. The massage service was excellent and the Onsen was delightful.

Stayed in March 2024

It was good .need a little mor for continental

Stayed in March 2024

Little bit difficult to find parking and hotel

Comfortable, excellent location

Stayed in February 2024

Very poor signage for hotel - no outside signage indicating where it was accessed from street level. Restaurant is advertised as being open from 5.00pm to 9.00 for food. We stayed two nights and could not get a meal - being told it was fully booked. We sat in the small area of seating near the bar for over 2 hours and there were always seats in the restaurant. It appears they do just one sitting per table and do not use all the tables they have. It’s shameful to operate like this - we had flown in from a 9 hour flight and then 1.5 hour drive and could not get a meal.

Very comfortable with excellent breakfast. Ideal for accessing the train and bus stations for touring Hakone

Stayed in March 2024

NA

Location, breakfast and facilities

Stayed in March 2024

Due to the location is near to station. Always got the sound of the train moving through the track .

Is a good and comfortable stay over an excellent location .

Stayed in March 2024

The Wi-Fi connection was terrible, maybe due to a temporary problem, truth is that I could barely use it. In the early morning the proximity of the trains obviously becomes a drawback.

It is located near the station so it is really convenient for taking buses and trains. The hot springs on the tenth floor are amazing, just 150¥ per night to use them. The staff is really kind and welcoming.

Stayed in February 2024

When we checked out, I asked the front desk to help to ship my luggage to the hotel I would stay in two days. To my disappointment, the front desk staff barely understood English, and used an iPad to arrange zoom meetings. It was difficult for me to understand an Indian from zoom at the beginning. Front desk staff then arranged a causation woman to zoom with me. I then understood the hotel didn’t have the paid luggage forwarding service. I just didn’t feel comfortable to zoom in public.

Can’t beat the location of the hotel as it is on top of the train station. It is pleasant to have breakfast with view of ocean and Odawara castle. I shipped my luggage to the hotel before checking in, and the luggage was in our room when we opened the door. Breakfast was delicious.

Stayed in February 2024

Little confusing to find it the first time

Great facilities! And good location. Very clean

Stayed in February 2024

I wish there were food outlets that allow us to eat our meals near the hotel. The food outlets there sell snacks and tea-break items only.

It is conveniently located at the Odawara Station. The reception let us leave our bags with them after check out and we were able to visit the Open Air Museum before collecting our bags and leave Hakone. The breakfast was good. Thank you so much.

Stayed in February 2024