The mini bar in your room is already included in your hotel fee. There are a lot of drinks in the minibar. If you like drinking it's great! However, if you don't drink much like me, it feels like you've wasted your money on drinks you didn't drink.

The staffs definitely lifts up this hotel. The amount of attention they provide to their guests is outstanding. The room is clean, and bigger than average Tokyo hotels we've stayed. The free coffee in the morning at the lobby was nice to have. The city view from the room is enjoyable and the area is quite at night. It was overall a nice stay. The restaurant / bar is located at the lobby entrance which liven ups the place.

Stayed in March 2024

There is literally nothing to mention.

I love the Aoyama Grand Hotel not only for its beautiful interior design and prima location, but also for its amazing and friendly staff that made our stay truly memorable.

Stayed in April 2024

Minor thing is the elevator up to reception from street level which is also the entrance to a busy restaurant. You then have to cross to another elevator to access your room.

Excellent rooms, spacious and with fantastic in-room amenities. The staff are flawless. They truly go the extra mile and are very attentive. We were originally going to stay somewhere else on our return trip to Tokyo in a month but have since cancelled and rebooked with The AOYAMA Grand.

Stayed in April 2024

Breakfast

Ambience

Stayed in March 2024

pricing is a bit high, i believe this is due to high season

hotel design, cleanness and restaurant

Stayed in March 2024

Price of breakfast a little high

Stayed in March 2024

Absolutely loved this hotel. Best hotel we stayed in Tokyo and probably one of the best that we ever stayed in. Mid-century design, big room, comfortable bed. The neighborhood is one of the prettiest in Tokyo. All was perfect.

Stayed in March 2024

Nothing

Overall fantastic hotel. Great amenities. Great design. Great food. Wonderful staff. Highly recommend

Stayed in March 2024

The room service at night very limited and no variety of food to order. The price Iof the stay was very expensive . The crowded restaurant at nigh because of the small place .

I loved the location, the atmosphere of the hotel and room, decoration , the toilet tooo( soap, shampoo …) I like the breakfast, the coffee shop which is connected to hotel . I like the stuff, they are kind , helpful and aimable .

Stayed in February 2024

The reception is on the fourth floor so you need to take two lifts to go to your room and back down to ground floor. Mild inconvenience if you arrive with a lot of bags and you have to lug them all up to the fourth floor

An amazing hotel - has everything you need for a memorable stay. Staff are very helpful, room is spacious and comfy, and the free minibar is great!

Stayed in February 2024

the smokling area for the whole hotel and on-site venues (restaurants, shops, some offices, i believe) is 3sq.m, with almost no ventilation, and no place to seat. i can understand (and to some extent understand) the country is fighting smoking, but i don't think that the right way to do it is to physically exterminate smokers :) Apart from that, it was closed after 12:30 am. (as it happens typically in the large companies, the protocols and routines are built to make operations smoother, rather than to fit the interests of the clients.)

the hotel is quite nice: well-made design (not outstanding, but definitely pleasant and also functional), great facilities, location, the view from the room on 17th floor was fantastic). great helpful staff, nice restaurants (haven't been there, but the menu looks quite promising). I would rate it as 9,6, unless the size (and the hours of operation) of the smoking area

Stayed in February 2024

nothing

the staff are very helpful and accommodating, always greeting hello. property is in nice area close to station free mini bar

Stayed in February 2024

the mattress was a bit hard, maybe it’s a japanese thing.

location, interior, service was great, very clean

Stayed in January 2024

No spa facilities

Location location location!

Stayed in January 2024

Nothing really - TV options limited but that is common in Japan. Found the sports replays I was looking for on YouTube.

Great location for our needs. Quiet neighbourhood but a few stops to Shibuya or Shinjuku as and when we needed to go there. Beautiful clean rooms with well stocked and complimentary mini bar. Great view of the city. The restaurant/bar, the Belcomo, has a real NY Brasserie feel to it. Buzzy place popular with locals for brunch and lunch so make sure you book if you want to use it. Complimentary hot drinks and smoothies every morning. Front desk staff were outstanding. Super polite and helpful.

Stayed in January 2024

Nothing

Lovely large room with great shower and bathtub. Nice toiletries amenities and all minibar was free and well stocked. Very clean. Toilet in separate small room. Bed comfortable (firm). Nice bathrobe and slippers. The Belcomo restaurant felt fun and modern. Nice drinks and good breakfast. Exceptional attentive staff.

Stayed in January 2024

There was not one negative.

The staff was above and beyond at every level of customer service. Hayato Furugori was the kindest and most helpful. If I were upper management, he surely deserves a promotion immediately. The rooms were spacious and amenities top tier.

Stayed in January 2024

Amazing service, you felt like royalty the Japanese are so beautiful and accomodating. Definitely the best hotel we’ve stayed at yet

Stayed in January 2024

Beautiful design and great restaurants. Hosts were amazing also particularly Yian

Stayed in December 2023

The lobby staff for the most part were pretty friendly. Although, I did feel on some occasions it was a bit stiff or not quite trained.

I loved their breakfast! I’ve never been the one to book a breakfast at my hotel stays. When I had booked this time, I thought it’d be convenient since we tend to wake up quite early. The dining room had sweeping views, friendly staff and delicious food! They had an array of options to choose from. The gym was also very clean and well kept. Location was about a 15-30 minute walk to the places we wanted to visit.

Stayed in November 2023

Love the room and the location

Stayed in December 2023

Air is pretty dry.

Its location, very convenient.

Stayed in December 2023

The hotel is very cool providing an excellent experience.

Stayed in November 2023

The mattres of the bed was really hard and less comfortable, which is a shame as the hotel exceeded my expectations by far in all other categories.

The breakfast was amazing, there were western and japanese options which I really like. There was a lot included and also the option to book more for an additional fee, which is totally fine, as the buffet options were broad and really nicely displayed.

Stayed in November 2023