Nothing

Clean ao sophisticated

Stayed in May 2024

I am honestly very happy with everything. There was a very mild inconvenience with getting into the hotel rooms; You have to get to the fourth floor (reception) from the main entrance, and then from there have access to the elevators that take you to the hotel rooms. However, I understand this is a security measure.

I had a wonderful 1 month staycation at the Aoyama Grand Hotel, staying in the King Suite. Ive already had high expectations based on the reviews Ive seen by travel influencers on social media, and what I got in terms of service, personnel, cleanliness, aesthetic, convenience as well as location far exceeded my expectations. From the first moment you enter the hotel you feel the warmth from the staff. I had asked some things before my arrival and everything done to my satisfaction. Most hotels in Japan have smaller windows, in my room, the windows were from floor to ceiling; the view was beautiful and looked charming at night with all the lights closed, felt like I had my own personal sky view in both living room and bedroom. The closet was nice and spacious, there was a washing machine provided with instructions if needed, there was a fridge that had complimentary drinks and food that would get refreshed daily as well as providing so much water bottles. The bed was one of the most comfortable Ive come across in my travels. The hotel is immaculate in cleanliness - it looked brand new, modern and comfortable. The breakfast is delicious and worth the price; the restaurant too - the staff are kind and will explain and suggest meals if you dont know what to pick. The pancake here is the best Ive had in my stay in tokyo. The biggest highlight of the hotel for me is the location; its walking distance to the most popular areas like shinjuku, shibuya, roppongi, yoyogi park, harajuku and has several 24 hour convenience stores on the same block. Its also very convenient that a station is 3 minutes away by foot. I left feeling very happy and not wanting for more because all my needs were satisfied, I will definitely be coming back and have already made it my hotel of choice in Tokyo. I was so happy here I extended my stay last minute during peak season and they did their best to accommodate; The staff in this hotel have went above and beyond to make my stay so happy.

Stayed in March 2024

The mini bar in your room is already included in your hotel fee. There are a lot of drinks in the minibar. If you like drinking it's great! However, if you don't drink much like me, it feels like you've wasted your money on drinks you didn't drink.

The staffs definitely lifts up this hotel. The amount of attention they provide to their guests is outstanding. The room is clean, and bigger than average Tokyo hotels we've stayed. The free coffee in the morning at the lobby was nice to have. The city view from the room is enjoyable and the area is quite at night. It was overall a nice stay. The restaurant / bar is located at the lobby entrance which liven ups the place.

Stayed in March 2024

There is literally nothing to mention.

I love the Aoyama Grand Hotel not only for its beautiful interior design and prima location, but also for its amazing and friendly staff that made our stay truly memorable.

Stayed in April 2024

Minor thing is the elevator up to reception from street level which is also the entrance to a busy restaurant. You then have to cross to another elevator to access your room.

Excellent rooms, spacious and with fantastic in-room amenities. The staff are flawless. They truly go the extra mile and are very attentive. We were originally going to stay somewhere else on our return trip to Tokyo in a month but have since cancelled and rebooked with The AOYAMA Grand.

Stayed in April 2024

Breakfast

Ambience

Stayed in March 2024

pricing is a bit high, i believe this is due to high season

hotel design, cleanness and restaurant

Stayed in March 2024

Price of breakfast a little high

Stayed in March 2024

Absolutely loved this hotel. Best hotel we stayed in Tokyo and probably one of the best that we ever stayed in. Mid-century design, big room, comfortable bed. The neighborhood is one of the prettiest in Tokyo. All was perfect.

Stayed in March 2024

Nothing

Overall fantastic hotel. Great amenities. Great design. Great food. Wonderful staff. Highly recommend

Stayed in March 2024

The room service at night very limited and no variety of food to order. The price Iof the stay was very expensive . The crowded restaurant at nigh because of the small place .

I loved the location, the atmosphere of the hotel and room, decoration , the toilet tooo( soap, shampoo …) I like the breakfast, the coffee shop which is connected to hotel . I like the stuff, they are kind , helpful and aimable .

Stayed in February 2024

The reception is on the fourth floor so you need to take two lifts to go to your room and back down to ground floor. Mild inconvenience if you arrive with a lot of bags and you have to lug them all up to the fourth floor

An amazing hotel - has everything you need for a memorable stay. Staff are very helpful, room is spacious and comfy, and the free minibar is great!

Stayed in February 2024

the smokling area for the whole hotel and on-site venues (restaurants, shops, some offices, i believe) is 3sq.m, with almost no ventilation, and no place to seat. i can understand (and to some extent understand) the country is fighting smoking, but i don't think that the right way to do it is to physically exterminate smokers :) Apart from that, it was closed after 12:30 am. (as it happens typically in the large companies, the protocols and routines are built to make operations smoother, rather than to fit the interests of the clients.)

the hotel is quite nice: well-made design (not outstanding, but definitely pleasant and also functional), great facilities, location, the view from the room on 17th floor was fantastic). great helpful staff, nice restaurants (haven't been there, but the menu looks quite promising). I would rate it as 9,6, unless the size (and the hours of operation) of the smoking area

Stayed in February 2024

nothing

the staff are very helpful and accommodating, always greeting hello. property is in nice area close to station free mini bar

Stayed in February 2024

the mattress was a bit hard, maybe it’s a japanese thing.

location, interior, service was great, very clean

Stayed in January 2024

No spa facilities

Location location location!

Stayed in January 2024

Nothing really - TV options limited but that is common in Japan. Found the sports replays I was looking for on YouTube.

Great location for our needs. Quiet neighbourhood but a few stops to Shibuya or Shinjuku as and when we needed to go there. Beautiful clean rooms with well stocked and complimentary mini bar. Great view of the city. The restaurant/bar, the Belcomo, has a real NY Brasserie feel to it. Buzzy place popular with locals for brunch and lunch so make sure you book if you want to use it. Complimentary hot drinks and smoothies every morning. Front desk staff were outstanding. Super polite and helpful.

Stayed in January 2024

There was not one negative.

The staff was above and beyond at every level of customer service. Hayato Furugori was the kindest and most helpful. If I were upper management, he surely deserves a promotion immediately. The rooms were spacious and amenities top tier.

Stayed in January 2024

Amazing service, you felt like royalty the Japanese are so beautiful and accomodating. Definitely the best hotel we’ve stayed at yet

Stayed in January 2024

Beautiful design and great restaurants. Hosts were amazing also particularly Yian

Stayed in December 2023

The lobby staff for the most part were pretty friendly. Although, I did feel on some occasions it was a bit stiff or not quite trained.

I loved their breakfast! I’ve never been the one to book a breakfast at my hotel stays. When I had booked this time, I thought it’d be convenient since we tend to wake up quite early. The dining room had sweeping views, friendly staff and delicious food! They had an array of options to choose from. The gym was also very clean and well kept. Location was about a 15-30 minute walk to the places we wanted to visit.

Stayed in November 2023

Love the room and the location

Stayed in December 2023

Air is pretty dry.

Its location, very convenient.

Stayed in December 2023

The hotel is very cool providing an excellent experience.

Stayed in November 2023