412-0024 Shizuoka, Gotemba, Higashiyama 385-1, Japan
#8 of 27 hotels in Gotemba
Guests' ChoiceBased on 42 hotel reviews
8.1Cleanliness
8.8
Comfort
8.9
Location
8.0
Facilities
8.7
Staff
8.8
Value for money
8.6
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 31 May 2024
Roy
United StatesVery small room.
Good location to get to Outlet. Enjoyed the bath and free coffee and tea. Staff was very helpful. The view from the room to see Mt Fuji was the best.
Stayed in May 2024
Reviewed: 18 May 2024
Nik
MalaysiaIts like a travel inn: no porters to help with luggage; no daily room cleaning; no tea/coffee in the room (available in reception lobby); tiny room.
Courteous and responsive staff. Magnificent view of Mt Fuji from the room.
Stayed in May 2024
Reviewed: 4 May 2024
Brendan
United Kingdom.
Clean& comfortable, good internet.
Stayed in April 2024
Reviewed: 23 April 2024
Sudarat
ThailandThe staff are very nice, but need to practice their English. Some communications cannot rely on a memorized script.
The location and price and the public bath was very clean. they also had laundry and 24-hour coffee self-service. The breakfast was solid. If it was not raining, we would had a great mount Fuji view.
Stayed in April 2024
Reviewed: 4 April 2024
Mary
MalaysiaOn one occasion, we got carried away with our chatter, and one of the reception staff was rude when he told us to keep our volume down. His approach could have been better.
Even though the rooms are small, they are well laid out and comfortable. Location is good with many good local eateries that serve excellent food. It is also walking distance to Gotemba Premium Outlet.
Stayed in March 2024
Reviewed: 17 March 2024
Renee
United StatesNothing
Great location … central to everything
Stayed in March 2024
Reviewed: 14 March 2024
Wan
Hong KongThe man serve us is very nice and helpful during our check-in. Room size is good and amenities are enough.
Stayed in March 2024
Reviewed: 5 March 2024
Joyce
SingaporeThe Mt Fuji view was great. Newly opened hotel that is clean and the breakfast also had good variety. Room slightly small but clean and comfortable. Staff helpful. The location is good for those who drive and want to go Gotemba Premium Outlets but it was quite a walk from the bus stop or train station.
Stayed in February 2024
Reviewed: 18 February 2024
Sam
JapanNothing to really dislike, was probably better than expected.
Hotel is quite new and the room was very clean. Breakfast was tasty and had a good variety. Very close the highway exit so very easy to find. Staff were friendly and professional and sorted out parking for our car transport truck. Very happy with this hotel so will be back again when in the area next time.
Stayed in February 2024
Reviewed: 18 February 2024
Sharoz
MacaoThe only thing is far from town. Don't have public transport. Need to call a taxi to
Very nice and comfortable stay. Recommended for those who are going to the outlet. The front desk was helpful.
Stayed in February 2024
Reviewed: 26 May 2024
Wenguang
Singaporenothing
fully equipped with everything you need, near to the outlets
Stayed in May 2024
Reviewed: 12 May 2024
Hai
United StatesProperty was clean
Location was convenient
Stayed in April 2024
Reviewed: 26 April 2024
Mei
SingaporeThe location is far from the station and i have to spend additional SGD 10 to the station and another SGD 10 back the hotel. There is no mt fuji view at all and I paid additional for a mt fuji view! This is so unfair, i will hope for full refund! We arrived at 2.30pm and was told to wait till 3pm for check in, so we waited at the lobby. At 3pm, the hotel staffs serve someone(Japanese) who just walk in instead of us. And this is my first time that i cannot have early check in 30min in advance!
Nothing
Stayed in April 2024
Reviewed: 16 April 2024
Eliyahu
IsraelThe free dinner was very basic, however we didn't expect much.
The beds were comfortable and we had a good sleep. Amenities were of good quality, accessible parking. Location was convenient for car access and a good cofee place is just a short walk away.
Stayed in April 2024
Reviewed: 4 April 2024
Meta
IndonesiaThe quality of service and amenities at this hotel were excellent, making the cost entirely justified. It offered great value for the price paid, exceeding my expectations. The location was perfect. It provided stunning views of Mount Fuji and the Hakone area, and it was also conveniently close to the Gotemba Outlet. The outlet was within walking distance (around 2 km) or a short taxi ride (approximately JPY 1100). The rooms were clean, very comfortable, and the staff was absolutely amazing. They went above and beyond to ensure our stay was enjoyable. A special shout-out to Andreas, a staff member from Indonesia, who was incredibly kind and helpful. I highly recommend this hotel for anyone visiting the Gotemba Outlet area, especially Indonesian travelers. The amenities were fantastic and readily available for guest use. They even thoughtfully provided individual packets of face wash, emulsion, and lotion, which I found particularly helpful as a traveler.
Stayed in March 2024
Reviewed: 2 April 2024
Raminta
LithuaniaVery unfomfortable bed, impossible to have a good sleep.
Great location.
Stayed in March 2024
Reviewed: 31 March 2024
Diana
AustraliaThe Celecton Gotemba hotel was exceptionally clean and comfortable. We absolutely loved it and will definitely come back again !
Stayed in March 2024
Reviewed: 31 January 2024
Worrakanya
ThailandNothing
Clean and service and view
Stayed in January 2024
Reviewed: 16 January 2024
Syarafuddin
MalaysiaEverything ok
I am very happy because can view Mount Fuji from room.
Stayed in December 2023
Reviewed: 6 January 2024
Kelly
Australiagreat location for mt fuji activities
Stayed in December 2023
Reviewed: 4 January 2024
Andrea
SingaporeNo 3 pax room and entrance to Celecton via car is confusing
Staff and cleanliness and facilities
Stayed in December 2023
Reviewed: 21 May 2024
Yuchih
United StatesThere are no comments available for this review
Stayed in May 2024
Reviewed: 17 May 2024
Pattaraporn
ThailandThere are no comments available for this review
Stayed in May 2024
Reviewed: 27 April 2024
Elisa
GermanyThere are no comments available for this review
Stayed in March 2024
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content