Great location, comfortable, clean room with a very comfortable bed. Friendly and helpful staff. Good breakfast and nice to have drinks and snacks in the evening.

Stayed in May 2024

Great location and excellent service!

Stayed in May 2024

The window was kind of windowless. So it made us feel a bit too enclosed. The AC didn't work properly and it was positioned such that the cold air blew right on our bed and our faces.

Location was great. It was in a quiet street. Felt a boutique vibe but it was very centrally located and we could walk to a lot of places.

Stayed in May 2024

Nothing - it was all really well set up

The General Kyoto was great - close to the tube if arriving via Kyoto station and then close to the main high street and bus routes with plenty of places for a quick breakfast before exploring. It was about twenty minutes walk to Gion and five to the food market. The Lounge for an end of day drink was a great bonus.

Stayed in May 2024

They don’t have a menu to order food friend but they kindly let you order from Uber eats

How it looks, how gentle and friendly they were. The kimono experience más absolutely fantastic

Stayed in May 2024

none

The rooms are nice and its close to a lot of food places. 10/10!

Stayed in May 2024

Only 1 one washing machine.

Great quiet location off the main streets. Small number of guests. Free drinks and snacks were a bonus. Staff were very friendly and couldn't do enough for you.

Stayed in April 2024

The window doesn't open, which I personally don't like, as the only air you get is recycled air via the a/c. It's likely a safety feature, but had to give one star less as I like outside air.

Spotlessly clean room and hotel, right in the heart of Kyoto, 5 mins walk to major shopping street and Nikishi market! It feels very much like a boutique hotel and very nicely designed. Unfortunately I injured my ankle the day before we checked in and we were desperately trying to find out if I could attend a clinic or hospital as the swelling was getting worse and we weren't sure if it was anything serious. The receptionist (Lee) went above and beyond to call various clinics at 1am in the morning that evening as it seems very difficult to get medical help on a Saturday night. It is near impossible to get seen quickly if you're a foreigner in Japan. Unless you are carried in by an ambulance!! Hospital staffing is very limited on the weekends and even in the private clinics, so finding any help let alone any clinics that would accept you is near impossible!! Lee was amazing, she called multiple clinics and the local hospitals, explaining the situation and translated for us. There wasn't much more that could be done that night but she persevered to help us by contacting any clinics for us that would see us the next available day. She even left a map with clinics indicated with the receptionist who was on shift after should I want to go to a clinic the next morning as well as where I could buy crutches if needed! Luckily, I was able to manage to walk for short periods the next day. The staff speak excellent English and I think Lee spoke at least 3 languages that we noticed! We were very impressed with their customer care, politeness and service!!! Highly recommended. It should be noted that like most hotels in Japan, sadly beds tend to be on the hard side.

Stayed in March 2024

NA

Wonderful little boutique hotel with excellent service . The room was very nice and all the necessary facilities were available. The staff was particularly nice and helpful

Stayed in May 2024

As with all hotels now they offer a quilt to sleep under which is always too hot. Single sheets need to be offered in every room with the option of a light blanket. The snacks on offer in the lounge area were limited.

We did not eat the breakfast on offer. The room was small but compact with all the facilities we needed for our short stay. They did offer television in English (BBC, CNN) which was good.

Stayed in April 2024

Everything in the room is high quality. An amazing lounge was offer to everyone who stays here. All staff are kind and helpful. If I have chance I will re-book here for my next stay in Kyoto.

Stayed in May 2024

Super clean and cozy, fantastic shower and supper attentive personel

Stayed in April 2024

N/A

We only stayed 2 nights in Kyoto, but were very pleased with The General Kyoto for location, cleanliness and comfort. Very nice shower (no tub), lounge, and breakfast. Staff were all very friendly. This is a small hotel and we only encountered a few other guests during our stay.

Stayed in April 2024

Would be lovely if staff can provide restaurant recommendation and even reservation service.

Overall it is a great experience. The location is good and close to subway. Room is clean and the bed is very comfortable. The room comes with great facilities and amenities. Staffs are very polite. Overall, Japanese hospitality is flawless. Highly recommended.

Stayed in April 2024

Breakfast was ok

Really nice location for Kyoto Helpful staff and a nice sized room

Stayed in April 2024

Nothing major. Two very minor things: the bathroom fan was always on and a bit noisy, and there’s no window to let in some fresh air.

The hotel is in a very strategic position, near the business part of the city but in a side Street, which is crucial to avoid noise and traffic. Room has everything and there is also a complementary bar service for guests. Breakfast is ok and staff super available and careful of our needs.

Stayed in April 2024

Absolutely have nothing negative to say about this place.

100% recommended. Staff were the nicest and the location is 10/10. It’s walking distance to the train station and to lots of amazing restaurants. We still talk about this hotel and think it was the nicest place we stayed at while in Japan.

Stayed in April 2024

There's not much to do withing few minutes walking distance from the hotel (besides a metro station).

Amazing boutique hotel, beautiful and comfortable. The staff were super helpful too.

Stayed in April 2024

Nil

Friendly staff, modern clean room, guest lounge with drinks and nibbles, great coin laundry at fair price, good breakfast.

Stayed in April 2024

Very convienent for a small hotel. Being able to get refreshments in the afternoon before resting up for dinner was a bonus

Stayed in March 2024

Beds were a little hard and pillows were awfully uncomfortable.

Very clean, spacious room, lovely staff, warm Welcome and plenty of help.

Stayed in April 2024

It’s such a small thing, but I wish the window in the room could see outside so that we knew what the weather was doing before going downstairs. But this would never detract me from staying at this hotel. The only other drawback is now we’re staying in a different hotel in Osaka and it feels like a major downgrade compared to The General 😂

We loved everything about this hotel! The location was great, the rooms were sooo quiet and clean, the breakfast was amazing, and the lounge was such a nice value add!! The bathroom is AMAZING and all of the touches in the room are so thoughtful. The staff were very friendly, the food was delicious. I would 100% stay at another The General hotel in a heartbeat.

Stayed in April 2024

Everything was exceptional and the staff was super nice and friendly!

Stayed in April 2024

Marina and Nami at the front desk were both very friendly and helpful. The room was nice and clean. The lounge having drinks and a bit of food was a welcome touch. We would recommend this hotel to our family and friends.

Stayed in March 2024