Only tiny thing was description of how to find the shuttle to the hotel from Kyoto station was confusing

Excellent facilities, helpful staff and a food at the restaurant was delicious!

Stayed in May 2024

While the location of the hotel may prove to be slightly inconvenient for some travellers, the ferry service between the Hotel and Kyoto station (which leaves every hour) helps greatly. Drinks at the hotel bar are relative expensive, but could be circumvented by having drinks at a bar near the hotel.

This was my second time staying at this hotel, and it did not disappoint. The service staff were extremely polite and helpful, while the hotel room was clean and huge. There's also a ferry service between Kyoto station and the Hotel.

Stayed in May 2024

Everything

Stayed in May 2024

Dining room options could be more varied. Should be able to purchase coffee and pastry for breakfast and not have to pay the full breakfast price.

Clean, nice size room, good location

Stayed in May 2024

Lovely rooms, extremely helpful staff, very good breakfast, frequent shuttle to the Kyoto Train station

Stayed in May 2024

Everything was good.

A comfortable haven in a good location in Kyoto . I loved the peaceful inner courtyard . Everything is spotless in these’ll pointed room. The bed and pillows were super comfy . Great amenities . Room a bit small, but that’s Japan.

Stayed in April 2024

Room seemed abit dusty, maybe check.

The staff were friendly, loved the shuttle service and the ability to book private spa..was great.

Stayed in May 2024

One small thing to note was that the washer and dryer is a single unit, and loads should be kept small in order to properly wash and dry, though that is not noted nor a given. Additionally, there is a free shuttle to and from Kyoto Station, which I had believed was discontinued a few years ago before coming, leading to me taking the local trains with my luggage and adding a few flights of stairs to my trip here. The availability of the shuttle should be more pronounced in the features, it was easy and simple taking it to the station when I left.

This hotel has an awesome aesthetic and the room was a decent size given what is typical in Kyoto. The staff was all polite and friendly, greeting me every time I came and went. It's very quite which was a nice change of pace from Tokyo, and it is still within walking distance of some great restaurants and the nearest train station. The free washer and dryer was a nice bonus, and all staff I interacted with spoke great English.

Stayed in April 2024

Nothing, I loved it

Very clean, modern and sleek

Stayed in May 2024

Good location with easy bus connection

Stayed in April 2024

Spa/bath was complementary and not included, which it should have been at the price of the rooms. Apart from that not much to dislike :)

Great location in Kyoto, close to temples and the forest. Located in a quite area and the hotel itself was quiet and subdued. Very elegant hotel and very nice rooms.

Stayed in March 2024

The washing machine service is not ok, there are 2 public washing machines to use but once you load your laundry anyone can remove it every time to put his own even after 20 min . So i had my clothing totally wet in one bag randomly and i had to argue twice to get the job done .

Rooms are beautiful, hotel structure too, position is quiet and relaxing, breakfast is one of the best i ever saw

Stayed in April 2024

Very spacious and comfortable rooms. The hotel staff were very friendly and helpful. Great location too, great neighbourhood and a short walk to Maruyama park. Loved our stay there.

Stayed in April 2024

Only that there is no parking. We had to park Nearby parking bays

Everything was good

Stayed in March 2024

everything was perfect

everything was perfect...from the moment we arrived

Stayed in March 2024

A wonderful hotel. A relaxing haven . Smallish room but beautifully well appointed . Beds and pillows are super comfy. Staff were lovely. The hotel is in a great location, close to beautiful parks and temples, but close to the animated Gion district.

Stayed in April 2024

Staff requires to learn more english because we tried to book a spa and the staff was challenged to the point that they dropped the topic.

The hotel rooms and amenities are very beautiful and serene. I would totally recommend it. Even though the room is at Japanese standards spacious, be mindful of your luggage as there are no wardrobes, just hangers for the coats. Breakfast was also nice and the staff were very polite and welcoming.

Stayed in April 2024

Its perhaps slightly over priced but not by much

Beautiful hotel, great staff, excellent facilities including free laundry.

Stayed in April 2024

It was the best hotel we stayed in during our trip in Japan. Its aesthetic was amazing, combining traditional and modern interior design. The room was super clean and comfortable. The stuff was polite and helpful. The location was very convenient for sightseeing at Gion and Northern Higashiyama. Even if it’s not central, it offers a free shuttle bus hourly to Kyoto station that we used everyday. We’d definitely choose this hotel again in the future.

Stayed in March 2024

Nothing

Clean and hospitable

Stayed in April 2024

Breakfast wasn't the best.

Great hotel. Excellent sized rooms. Clean decor. Good location.

Stayed in April 2024

Not a negative point but just a random relevant point is if you are 5’9 (175 cm) or taller and have long hair that you straighten or curl you will be underneath the fire alarm when doing so and it might set of an internal alarm to the front desk. My wife ended up having to curl her hair by the window to avoid this but it wasn’t the end of the world. Just a fair warning to anyone.

The Hotel Higashiyama was all around phenomenal. The shuttle from Kyoto station to the hotel made the trip start and end of the trip beyond easy. The hotel itself is in a perfect location for easy transportation to multiple areas for shrines and temples. Most importantly is the location to Gion district for some of the best food around. Inside the hotel was perfect, the rooms were spacious, the beds comfortable, and the whole venue was peaceful. You pay for what you get here, and it’s worth every penny! Would highly recommend and will stay here again when we return to Kyoto on our next trip.

Stayed in April 2024

Breakfast was expensive and quite a low standard for western breakfast. Not a problem as we are in Japan :)

Amazing hotel, very modern and large room compared to other hotels in Japan. Staff were extremely friendly and the free shuttle bus into the city centre was very helpful. Additional services such as the laundry room, gym and for an extra price the spa rooms were exactly what we needed. Price was very affordable also.

Stayed in February 2024

Slightly out of the way location from the centre of Kyoto, but close by enough to a station to walk to and get transport around.

The hotel was so luxurious, the staff were friendly and attentive, the facilities were top notch. We enjoyed our stay so much. We had a spa and massage booked in after a long day of travel and it was absolutely so relaxing and the staff were very attentive. The neighborhood was also quiet and safe with a convenience store across the road for necessities. The laundry machines were free to use if you are staying and it was very helpful to us as we were traveling for a month.

Stayed in January 2024