250-0631 Kanagawa, Hakone, Sengokuhara 1245-337, Japan
#22 of 137 hotels in Hakone
Guests' ChoiceBased on 28 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.1
Facilities
9.6
Staff
9.7
Value for money
8.2
Free WiFi
10.0
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Showing 1 – 25
Reviewed: 22 March 2024
David
United KingdomN/A
11 out of ten! What an amazing experience! Food was superb, staff were amazing (special shout out to Shute Ishii who went above and beyond), tranquil, beautiful hotel, with few guests in a lovely setting. Everything was AAA.
Stayed in March 2024
Reviewed: 1 March 2024
Henri
United StatesPerfect service perfect setup
Stayed in March 2024
Reviewed: 2 December 2023
Pandora
Hong KongEverything was perfect!
Luxury onsen hotel with to notch service from reservation through to check out. Staff were welcoming and attentive to our needs especially dietary and mobility before and during our stay. Special thanks and recognition to Rina-San, Ishii-san sand Mr. Zhang for their excellent customer service. Spacious rooms even after adding an extra bed. Rooms are separated from the corridor by glass walls which increased the privacy. Can see top of Mount Fuji from our room. Dinner was western French/Italian fine dining cuisine. Very delicious. Lovely outdoor onsen for guests to use free of charge.
Stayed in November 2023
Reviewed: 20 October 2023
Francis
SingaporeMinimal facilities
Great service!
Stayed in October 2023
Reviewed: 20 October 2023
Joyce
Colombiaexcellent
Stayed in October 2023
Reviewed: 3 August 2023
Antoine
DenmarkCharged for dinner although my daughter was unwell and could not make it
Incredible onsen, fantastic food
Stayed in August 2023
Reviewed: 1 July 2023
Zi
SingaporeLocation to proximity tourist spots are really challenging if you don”t rent a car. Returning to hotel will need Japanese to help to book a taxi via calling only. No taxi/Uber apps available for booking.
Everything was good! Staff service, our upgraded premium meals, in-room massage service. Our room is on 3rd floor deluxe twin room is big with private Onsen and good forest view. Love the peaceful and quiet environment!
Stayed in May 2023
Reviewed: 19 May 2023
Chantel
United Statesgreat amenities. I was treated like royalty! from start to finish!
The property was beautiful! I wish I could have stayed longer!
Stayed in April 2023
Reviewed: 25 April 2023
Joey
Hong Kongeverything is awesome.
Stayed in March 2023
Reviewed: 12 April 2023
Yanni
Hong KongStaff is friendly, food is good, and service is exceptional.
Stayed in April 2023
Reviewed: 2 April 2023
Barak
IsraelNothing
Amazing rooms with private onsen. Wonderful facility with amazing view and amenities
Stayed in March 2023
Reviewed: 8 January 2023
Hoi
Hong Kongnone
it’s clean and fancy. the food was excellent too!!!
Stayed in December 2022
Reviewed: 17 November 2022
Ning
CanadaNothing to complain about. Almost is the best experience with a hotel.
Hiramatsu has excellent breakfast and dinner. We cannot be more satisfied with the food. Always expect for the meal time. The 风吕 inside the room is lovely, and the view from the third floor watching out the Sengoku valley is stunning. Outside public-private bath is fabulous。 The staffs go far and beyond to make sure we are comfortable. We felt so pampered during the 2-day stay in the resort and hesitated to leave. Our carer 桥本 is so kind and patient, and she speaks Chinese so well that sometimes we forget she is Japanese LOL.
Stayed in November 2022
Reviewed: 9 May 2023
Pedro
BrazilPoor gym facilities. Late breakfast time. Mattresses and pillows were too soft for my taste. In general, I found it too expensive for the experience that it offered.
Private onsen water in a private in-room tub. Spacious room! Neatly decorated room.
Stayed in May 2023
Reviewed: 16 April 2024
Berckemeyer
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 10 April 2024
Anda
SwitzerlandThere are no comments available for this review
Stayed in April 2024
Reviewed: 3 January 2024
Jing
United StatesThere are no comments available for this review
Stayed in December 2023
Reviewed: 20 December 2023
Mike
United KingdomThere are no comments available for this review
Stayed in November 2023
Reviewed: 13 December 2023
Kin
Hong KongThere are no comments available for this review
Stayed in December 2023
Reviewed: 26 May 2023
Pascal
SwitzerlandThere are no comments available for this review
Stayed in March 2023
Reviewed: 16 May 2023
En
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 1 May 2023
Asil
RussiaThere are no comments available for this review
Stayed in April 2023
Reviewed: 24 April 2023
Mandakini
IndiaThere are no comments available for this review
Stayed in April 2023
Reviewed: 28 March 2023
Simone
ItalyThere are no comments available for this review
Stayed in March 2023
Showing 1 – 25
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