Breakfast felt chaotic on some days. The earlier we went, the better. After 9am, it was always busy and it felt like the staff was overwhelmed and flustered. We understood since it was cherry blossom season but it was noticeable.

The property at the MITSUI alone was stunning. The architecture was beautiful and the gardens were perfectly kept. We received tea and hand towels upon arrival, daily gifts were delivered to our room (face mask, chocolates, and lip balm), and we even got to see its cherry blossom tree in full bloom during our stay. The public onsen was also the perfect space for a quiet day or night at the hotel. It’s the bottom floor so you feel like you are transported to another location. We left feeling rejuvenated from the long days of exploring and the loudness of other cities we visited.

Stayed in April 2024

The property is beautiful, the rooms are modern with a Japanese flair. The breakfast is very good. The service is amazing. Both restaurants at the hotel are worth a try.

Stayed in April 2024

Very exceptional luxury hotel

Stayed in April 2024

One of the best hotels we have stayed in. Very polite staff, great facilities and very clean.

Stayed in March 2024

Only minor room for improvement was the small selection of food for breakfast. There’s enough variety for a 2-3 day stay but beyond that some may find the selection repetitive.

Hotel facilities were amazing with a beautiful garden in the middle. The room itself (Deluxe Suite) was also perfect. The interior decor created a very relaxing ambience. Everything they provided in the room was also top notch. Location is very convenient with all attractions easily accessible by taxi or metro. Kyoto is not big so it is easy to get around. Service was also perfect.

Stayed in January 2024

If you want a comfortable luxury stay then this is the best hotel in Kyoto. Spacious rooms, great hospitality, amazing bathroom & beautiful interior. The staff were very helpful & made it easy getting taxis & arranging & calling kimono rental shops. But best of all was the spa & the private onset. As a man with tattoos I was paranoid but it was amazing I got to use the facilities & the private onset was like something out of a manga. Worth every penny

Stayed in December 2023

Nothing!!

The hotel attention to detail is amazing. The room and the thermal spa was incredible. And let's not forget about breakfast and dinner! The food was so special and high end. It was my last stop before heading home. I stayed at 6 other resorts before arriving at The Mitsui. I would definitely stay here again.

Stayed in November 2023

Service at the breakfast is slow and unless you opt for the Japanese breakfast (which was delicious) the Continental and American breakfasts are a let down with soggy croissants, stale bread and still frozen fruit. Not the level of breakfast you’d expect from such a hotel.

Stunning interior design and facilities including a beautiful onsen. Rooms are impeccably designed, along with the lobby and restaurant areas.

Stayed in October 2023

Understated, tasteful, Japanese hospitality. Well appointed with ceramic and textile art. Incredible interior design.

Stayed in November 2023

Nothing

Everything

Stayed in October 2023

The property is magnificent, the rooms spacious comfortable and beautifully decorated. The mineral spring spa is beautiful and very large. Breakfast excellent. Service impeccable

Stayed in September 2023

We travel around the globe this hotel was excellent it felt like you are in a zen hotel neat clean happy people

Stayed in July 2023

The pillow

Everything

Stayed in July 2023

The property is beautiful, well-maintained, and luxurious.

Stayed in June 2023

Only one night were we slightly uncomfortable due to the AC not working but they fixed it as soon as we mentioned it. It really wasn’t a problem.

My partner loved the spa and went two nights in a row. The accommodations were better than we could have hoped and the location was very central and easy to navigate to and from.

Stayed in June 2023

I asked for a cup of coffee in the early afternoon which I had to pay for, I thought that was a little questionable.

The breakfast was very good but the beds were the most comfortable we have ever experienced

Stayed in June 2023

sorry to say but I was suffered because of payment through the payment link online which didn’t work.

all services is perfect

Stayed in April 2023

excellent hotel all around. Service was among the best we had in Japan and the hotel is really outstanding.

Stayed in May 2023

Nothing to not like the hotel

Stayed in May 2023

more frequent massage and facial appointments as they were all fully booked

loved the the thermal spa! and the frequent cleaning of the rooms!

Stayed in May 2023

Nothing

Everything

Stayed in May 2023

We stayed for a total of four nights with two bedrooms. Our children stayed in a garden view bedroom, but in reality it was overlooking the rooftop of the hotel lobby / restaurant wing. That was a bit disappointing. We stayed in a Nijo room, overlooking the castle. It’s actually on a pretty busy street and the view isn’t that spectacular. we were on the second floor. Ask to be in the fourth (the top floor) if you can. Also, breakfast isn’t served before seven (including room service), so if you have to leave earlier for a flight, don’t count in it at the hotel.

The hotel is beautiful. The decor in the rooms, the lobby, the restaurant and the spa were stunning. The staff helped us out with dinner reservations, taxis, etc. The restaurant / bar staff was also very kind. There are two restaurants in the hotel. We dined at both and they were very good (TOKI has a Michelin star so it is quite a budget).

Stayed in May 2023

nice large rooms. commen areas beautiful and airy.

Stayed in April 2023

nothing

everything was fantastic, good Japanese feel! service very friendly.

Stayed in April 2023