Todo

Stayed in April 2024

Breakfast has many options but it is like a chaos with replacing some of the items take time.

The views, room and amenities were exceptional. Club lounge was very comfortable, staff was very nice and polite. Overall, amazing hotel. Underneath the hotel there are restaurants and shops which is very convinient. A bit distant from centres like Ginza and Shibuya but the views from the hotel are worth it.

Stayed in April 2024

The housekeeping could be more detailed as bedside tables and tables were dusty even when the rooms were serviced.

Luxury stay, extremely clean and lovely staff

Stayed in April 2024

No twin sinks in the Bathroom

Central location for all areas.

Stayed in April 2024

The automatic and very bright light coming on in the bathroom, when used in the middle of the night! (Plus this is an expensive stay)

The location, the views from the restaurant and bars, the swimming pool on the 30th floor, a great range of small restaurants, supermarkets and coffee shops at ground floor levels, state of the art bath/shower, and the helpful staff, particularly at breakfast.

Stayed in April 2024

I noticed the carpet easily got dirty since its on the lighter shade.

The huge windows that overlooked Tokyo skyline. Just amazing! Staff was super welcoming! The breakfast was spectacular.

Stayed in February 2024

The staff at Prince Gallery Tokyo Kiochio were amazing. From the moment my family and I arrived at the hotel, we were attended to constantly. My 10 year old daughter was a little nauseous because of the car ride from Haneda airport so arrived at the hotel and promptly got sick at the hotel entrance. Within seconds, she had four staff attending to her needs, giving her water, a cold towel, tissues and helping her to the nearest seating. It was magic. Such impressive service!

Stayed in January 2024

The surrounding neighborhood was not too lively at night.

Room was perfect and my view was incredible. The staff kindly accommodated my request for a view of the Tokyo Tower. Staff was very helpful with my needs and sightseeing requests. Dinner and breakfast were great.

Stayed in November 2023

Nothing really.

The room was outstanding! We felt at home right away. The view was mindblowing, every comfort was there. The staff were very nice and accommodating of our needs.

Stayed in October 2023

I didn’t dislike anything about the hotel. I was satisfied with my stay and had no complaints.

The entire hotel from the first floor all the way to the reception area was beautiful. If you drove up there, they also have parking INSIDE the hotel. It’s amazing.

Stayed in October 2023

For such a high price they don't really have much included. Much more like nothing is included except 2 bottles of water. I think they could include some basic amenities like maybe breakfast or atleast the condiments.

Location View The room was the best room Ive ever seen in a hotel.

Stayed in October 2023

The location was excellent. The guest room manager at the reception was the best of the best

Stayed in September 2023

Other than the area around the hotel being quite dead in the evenings, nothing! Excellent hotel.

This is hands down, one of the best luxury hotels we have ever stayed in across the globe. Excellent quality of rooms, amazing amenities, the hotel smells amazing 24/7, and the list goes on. Within a 5 minute walking distance from the subway that connects you to the entire city. Killer views, high tech rooms and excellent automatic black out shades. We were so sad to leave but would highly recommend the hotel to all family and friends in a heartbeat!

Stayed in September 2023

Clean, excellent facilities, food was delicious, views from the room were fantastic.

Stayed in September 2023

All good

Exceptional night view from room. Very elegant hotel atmosphere. Staff readiness and kindness. Top notch food.

Stayed in August 2023

Breakfast is not so fantastic, quite limited. Better to just have a room without the breakfast and go to the coffee shop at the entrance. I think the control system for the curtains and lights is terrible, needlessly complicated. Very limited amount of water bottles offered in the room, that should not be when you pay so much money for a room.. a welcoming little snack in the room on arrival is also absent and should be standard if you ask me.

Excellent location, go check out the restaurants and bars nearby. The overall design of the hotel is top notch! It is everything you can expect from a high standard city hotel.

Stayed in August 2023

We were so looking forward to try Japanese pancakes, but unfortunately they were not on the menu. Otherwise breakfast was good.

Beautiful hotel with stunning views of Tokyo.

Stayed in July 2023

The rooms' layout and furniture/ finishings, service. Concierge team was super helpful.

Stayed in July 2023

The gym and spa were closed for a day or so, and I got to know that when I arrived. Feel it is not so fair for the guests who particularly wanted to use the facilities on that day.

Clean, top quality high-end hotel. Amazing view (you don't even need to go up to the high buildings as the view from the room is very nice). Great service and everything was pretty muxh perfect.

Stayed in July 2023

Under 18 young people cannot use swimming pool and gym, this is quite unreasonable.

Room was comfortable, staff was very friendly, breakfast was very nice.

Stayed in July 2023

Was told breakfast was included upon check in but it wasn’t, and we paid the price.

Gorgeous 5 star hotel with impeccable rooms and bar.

Stayed in July 2023

Great location, exeptional facilities. Enormous views.

Stayed in May 2023

Can’t beat the location it was at the bottom of the hill where one their sacred temples were located which meant great shopping and experiences. The lunge was fully stocked and has delicious drinks and treats and omg the staff was out of this world. They had some of the best customer service I’ve ever experienced in my life.

Stayed in June 2023

There was nothing not to like. Phenomenal place.

Phenomenal staff and amazing views

Stayed in July 2023