We had a car so it was easy to come and go but if you're depending on public transport then it would be much harder.

The location although a bit remote from Hakone small towns was perfect just by the lake with a nice view of Fuji mountain ( when the weather was nice). The room was big and comfortable and the onsen was great. The hotel staff was very nice and welcoming. the hotel have a western breakfast buffet which is nice.

Stayed in May 2024

Food was expensive esp at the tea restaurant and buffet (Lakeside) restaurant. No other restaurants outside of hotel.

Property was lovely - room was big. Very clean and staff accommodating.

Stayed in April 2024

It is secluded enough that it takes a 45 min shuttle/bus ride to get to the hotel from Odawara. We also could not use the onsen as tatoos are not allowed.

This is a secluded location in the mountains. It rained our entire stay, so we didn't get out and about much sadly, but the interior of the hotel is gorgeous. It reminded us of a mountain resort (like the moutain lodge in "Dirty Dancing" movie). We had planned on using the Hakone ropeway and the "pirate ship" lake ferries to explore up to Gora, but the weather shut down those transports. Which left us not much to do but look around a couple shops and play cards. They do have an aquarium close by but we did not go inside. We did have a dinner at the French restaurant, and the food was very beautiful and delicious, high-end French cuisine in a beautiful dining room with views of Lake Ashinoko.

Stayed in April 2024

Hotel has 3 restaurants though all very expensive. We had dinner at the buffet restaurant and very nice selection though this was our most expensive dinner and didn't think it was value for money compared to other great restaurants we visited in Japan.

Very grand and beautiful hotel with great view of Mount Fuji from the garden area. Large room with very comfortable beds and pillows.

Stayed in April 2024

Nothing

We liked everything about the hotel

Stayed in March 2024

There are restaurants at the hotel for the dinner but the value for money was not satisfactory.

The onsen (hot spring) is nice. There is a nice view on the lake from the room. There are several touristic attractions in the vicinity of the hotel. When the weather is nice, you get to see Mount Fuji.

Stayed in April 2024

Nothing

Very good buffet meals. Comfortable accommodation. Beautiful setting. Very useful shuttle service. Lovely staff.

Stayed in April 2024

The dining options on site are very limiting: the French restaurant is supposed to be very good, but we couldn't try it as they don't allow children under 12. The all-you-can-eat grill buffet is appallingly bad and charges 40+ EUR per person.

The scenery is beautiful. There is a cable car station nearby, which takes you up to the nearest peak.

Stayed in April 2024

The Lakeside grill is extremely pricy and the food really not that good...

Stayed in April 2024

Earlier check in; free shuttle bus to Moto Hakone and Odawara station; hotel's location; arhitecture

Stayed in March 2024

Beautiful location

Stayed in March 2024

We didnt like prices in japaneese restaurant for the dinner. It was unreasonable high.

The breakfast was great! a lot of europenian and asian dishes, additional good cofee. It was very nice.We tryed japaneese breakfast as well and it was also very good.

Stayed in February 2024

Lil bit isolated

It was so clean, and the services were exceptional.

Stayed in March 2024

Hotel a bit dated but very comfortable.

Onsen was really nice. We used it every day. Room was very large compared to most Japanese hotel rooms. Spectacular view of Mt. Fugi from our room.

Stayed in March 2024

It’s a little bit far from the nearest Shinkansen Station. The breakfast was a little too limited and restaurants are overpriced. The staff’s english is very limited.

Good location, nice view to the lake and the Mount Hakone. Nice indoor and outdoor Olsen and restaurants (good variety of food). Very friendly and helpful staff. Happy with our choice to stay for no more than two nights because there was not a lot to do (at least not in Late March).

Stayed in March 2024

Some facilities have fallen into disrepair (couches ripped, wallpaper peeling). The meal options are limited, so make sure to stock up at a convenience store or you will have to pay high prices to eat at the hotel restaurant/s.

The enormous hotel is like a labyrinth. We had a lot of fun exploring the sprawling corridors and hidden rooms. The open-air onsen was the best we have been to in Japan, SO peaceful. The hotel complex attaches to the gondola lift to the summit (for Fuji views).

Stayed in March 2024

Buffet was a bit over priced, but great service, $70 after tax, probably would’ve paid $50 after tax, was only worth doing once.

Onsen was great, room service was great, nice views, free shuttles, very well trained staff

Stayed in March 2024

Our rooms were smaller than most of the other rooms on the floor. We had 2 rooms on the same floor and one the floor below. Not a lot of choice for vegetarians. Quite a walk from our room to the dining areas, some of which takes you outside, although the walkways are covered. We booked the Japanese restaurant without seeing the menu, when we went for our reservation and saw the costs we made our excuses and left, it was very expensive.

The onsen was lovely and clothing, etc was provided. Staff were excellent, friendly and helpful. Setting is beautiful next to the lake. The courtesy bus was punctual and comfortable, easy to book for door to door convenience. Buffet was good for both breakfast and dinner. Convenient for buses and there was a ropeway (pay extra).

Stayed in March 2024

Communication is a little bit challenging, since mostly they don't speak english

The Garden is very nice, although it's winter, but still very nice to sit on the bench by the lake

Stayed in February 2024

quite nice view of breakfast place, can look lake and feel the peaceful view.

Stayed in January 2024

For a few pieces of underwear you can pay as much as $30. One thing I didn't appreciate is the Japanese resteraunt of the hotel, the food wasn't so good and the prices were super expensive.

Nice place to stay in Hakone, although the hotel and rooms are a bit undated it was okay for us. The best thing in the hotel is the outdoor onsen and the view of mt Fuji from the lake-front of the hotel.

Stayed in February 2024

The price of the Japanese restaurant was at least quadruple what we've paid anywhere else on our travels. The remote location is great, but does limit choices for food.

The staff were extremely helpful, friendly, and curteous (and many come out to greet you and wave you farewell which was cute) . Worth noting, being a little off the usual international traveller's path, fluency in English was rare, but nothing a few basic phrases in Japanese and/or hand gestures couldn't get around 🙂 The room was great - overlooking the beautiful lake, spacious, and with a well appointed bathroom. The food in the Japanese restaurant was lovely, and the free shuttle service was very handy.

Stayed in February 2024

The "Foreign Restaurant" called lake side grill is average. I couldn't go to the other restaurant. I you plan to have dinner and didnt book one of the 2 other restaurant, Lake side grill will be the only option. There is no restaurants around the hotel.

The hotel is really charming. Around a lot of nature you can rent some bikes to hang out around. It is worth it. If you are looking for a sweet and calm escape ot will answer your needs

Stayed in December 2023

Transport was a real issue as an international traveller. To eat outside the hotel it was almost impossible to get transport back to the hotel as we didn’t have a car. Hardly any taxis and buses not regular. Hotel restaurants were overpriced and not as good quality as smaller restaurants in town but… we couldn’t get home from them for dinner so had to eat at the hotel anyway. Apart from food and transport the hotel was amazing. If I came back I would get an international license and hire a car.

Amazing location, rooms were large enough to accomodate three people, beds good size and soft. Onsen was lovely and a great experience.

Stayed in December 2023