389-0193 Nagano, Karuizawa, Karuizawa 1049-1, Japan
#20 of 37 hotels in Karuizawa
Guests' ChoiceBased on 57 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
8.2
Facilities
8.2
Staff
8.9
Value for money
7.7
Free WiFi
8.6
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Showing 1 – 25
Reviewed: 11 May 2024
Angela
AustraliaCosts a bit high, but might be the busy season rates
Nice view in the hotel garden. Room is clean and spacious, beds are comfortable.
Stayed in April 2024
Reviewed: 3 May 2024
Chan
SingaporeNespresso Machine not working. Must pay for parking.
The view from our room was beautiful.
Stayed in April 2024
Reviewed: 8 March 2024
Cheuk
Hong KongThere is shuttle bus from station to all the hotels and ski resort/ hotspring /shopping centre so transportation is not a problem. The view at the room is fantastic. Need reservation for breakfast where you can enjoy a delicious meal with great view.
Stayed in March 2024
Reviewed: 4 January 2024
Ana
AndorraEverything is suuuuper complicated . They said they would let me pay online . Didn’t . They made me do bookings for skiing and spa in some obscure webpages in Japanese . Took ages to respond to e mails . My guests were not happy. The lessons are in one reception but the rentals in another and no one answers or gives directions, they don’t speak English . Should say they are a hotel just for locals maybe
It is pretty and with good location for skiing . It was the only ski place available when I booked
Stayed in January 2024
Reviewed: 24 December 2023
Deborah
Australiait’s the furthest Prince chain hotel away from the station. You have to wait for the shuttle bus or call a cab. No drinks provided in the room as you have to have them in the library lounge. Minimal restaurant selection. No convenience store like the Prince West, no laundromat, no hot spring.
The property itself is beautiful with fireplace. The free drinks and snacks at the library lounge is nice. The provide free transport to n from the ski centre.
Stayed in December 2023
Reviewed: 21 December 2023
Shun
Hong KongIf you wish to stay close to F&B and hot spring, better stay at the West.
Free access to hot spring though need to take the shuttle. The hotel complex is big with a very good outlet.
Stayed in December 2023
Reviewed: 7 September 2023
Lui
Hong KongNo restaurant near the hotel except those inside the hotel
The handling of luggage and shuttle bus service provided by the hotel
Stayed in September 2023
Reviewed: 7 September 2023
Lay
SingaporeFacility’s too old
Friendly staffs , great location
Stayed in September 2023
Reviewed: 27 April 2023
Zee
SingaporeNo onsen in this hotel. have to travel to West wing or another wing can't remember the name. Room is dated. Need renovation.
Complimentary shuttle round the clock to pick up guest to the different Prince Hotel. View is nice facing the greenery and lake.
Stayed in April 2023
Reviewed: 15 April 2023
Shuen
Hong Kongexcellent service and nice view
Stayed in April 2023
Reviewed: 2 April 2023
Karl
JapanVery nice atmosphere and surroundings. Excellent breakfast and exceptional service
Stayed in April 2023
Reviewed: 24 March 2023
Hung-ming
United StatesAll restaurants in the facilities require a reservation well in advance, and they are all high-end restaurants. There is nothing wrong with high-end restaurants requiring reservations, but I'd hope there are other more affordable options within a reasonable distance. The fact that the facilities are huge makes it difficult to go all the way out and shop outside. That there are no other dining options really came as a surprise to me and I had to book a table in the last minute. I didn't realize I had to book restaurants in advance and the fact that I had no restaurant reservations along with my stay (called a combo plan) also seemed a surprise to the staff during my check-in. It would have been nice to raise that information more explicitly upfront during hotel booking.
Close to JR station, free shuttle in the facilities. Great service, friendly staff, and high-quality room and restaurants. Having hot springs (charge a small fee) is a plus. I especially liked the guest center next to the JR station that accepts your luggages and sends them to your room for you.
Stayed in March 2023
Reviewed: 20 February 2023
Chun
MalaysiaCommuting by the hotel shuttle buses was more time consuming than expected, and often crammed due to the high volume of guests using the shuttle service.
Spacious room; great view!; helpful staff
Stayed in February 2023
Reviewed: 16 February 2023
Franky
AustraliaShuttle bus service hours should match the hot springs. My father was enjoying the hot spring at night and missed the last bus service which is about 2 hours earlier than the hot springs closes, ended up with walking in the dark cold night back to the hotel which sits at the corner of the hotel village. But the staff is very helpful to get him back to the hotel safely which is deeply appreciated.
Quite convenient location, good shops and food court, love the hot springs.
Stayed in February 2023
Reviewed: 5 February 2023
Rojanai
ThailandNo ski access, wait bus too long.
Near by Outlet mall, easy travel from Tokyo. Nice welcome at reception room nearby Karuizawa station - South gate, good services for luggage delivery
Stayed in February 2023
Reviewed: 1 February 2023
Jin
Hong KongThe shuttle bus system wasnt the best….could not cope with crowds. Hotel charges for parking!
Close to ski resort and attractions
Stayed in January 2023
Reviewed: 8 December 2022
Yuen
Hong KongA bit far from the ski field, buffet dinner not easy to reserve, always full house.
Nice staffs, good and clean room, enough space, good services.
Stayed in December 2022
Reviewed: 25 November 2022
Rita
Hong Kongchoice of restaurant minimal
spacious clean room
Stayed in November 2022
Reviewed: 29 October 2021
Joydeep
JapanThe location is a bit off from the Karuizawa station and there’s nothing to commute from the main town to the hotel without Taxi after 9 pm.
The room was really luxurious and big. The staff members were really helpful and cooperative. Food at the French restaurant was an absolute treat.
Stayed in October 2021
Reviewed: 10 April 2024
Kylie
AustraliaThe rooms are a little dated but they are very clean and comfortable. Breakfast is quite expensive but a traditional Japanese style with top class waiters etc. A less expensive buffet option may be better for some travellers.
The view from our room overlooking the pond was beautiful. It snowed the second day we were there and it was magical watching it snow and hang in the trees. The hotel was very quiet and peaceful. Our room was warm, spacious and comfortable. The staff were lovely, always helpful. The drinks available in the lounge after 5pm were great. The food was traditional and high class service.
Stayed in March 2024
Reviewed: 2 April 2024
Vivian
United Statesthe food options
Love the onsen and the guest services office where you can leave your luggage while you shop at their outlet mall. they even ship your luggage to your room before you check in.
Stayed in February 2024
Reviewed: 17 February 2024
Hsin
TaiwanA bit far away from station but it’s fine to take a shuttle. No convenient stores around
Staff, bed and view
Stayed in February 2024
Reviewed: 5 February 2024
Lee
AustraliaDated Inconvenient location for the snow
Part of a resort and therefore could use the resort facilities
Stayed in February 2024
Reviewed: 6 November 2023
Paulina
Hong KongThe hotel and room is quite old
The address is not correct, which is the way wing. The location in fact isn’t convenient
Stayed in November 2023
Showing 1 – 25
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