Communication about its only restaurant being closed came too late for me to book another hotel with eating outlets.

Property served NO meals during my stay in early April. After much negotiation, property upgraded my room, which was good.

Stayed in April 2024

Very modern and comfortable. In the centre of the village.

Stayed in March 2024

Breakfast is super limited and by order only, no fruits. It’s fine if you are there two or three days but any more than that I would not like it. The swimming pool is for decoration, it supposed to be heated but even in spring water was cold, you can’t really use it.

Super nice, spacious, clean and comfortable bedrooms. The staff was willing to give you rides everywhere at all times. That was great.

Stayed in March 2024

They don't have bidets??? I thought that was a requirement when staying in Japan! The low lighting in the bathroom made it impossible to shave.

Place and location were great!

Stayed in March 2024

Rooms got a little bit hot and was unable to turn down heating.

Great onsen, lovely staff, awesome location and clean.

Stayed in March 2024

Locker rooms a tad squezy

Lovely room next to the chair lift and an onsen at the end of the day is just what’s needed after a day on the slopes

Stayed in March 2024

It would be better to allow guests drying ski boots in room.

Stayed in February 2024

A couple of young “bad apples” among the front desk should be trained to reach “above average” standard. Good customer service does not use term “there should be”. There is only a term - “I will check it out for you, sir.”… …and allways with a smile… not with an Australian youngster “I couldn’t care less” face.

Breakfast was well below average.

Stayed in February 2024

N/A

Spacious rooms and friendly helpful staff. Staff responds promptly with all my inquiries.

Stayed in November 2023

Not much to dislike really, if the onsen have a more open air view, that be excellent…..

Excellent overall, breakfast was great and portions are big. Location is right where you want it to be, access to pretty much everything at the Hirafu Center

Stayed in March 2023

The restaurant staff at breakfast standing around chatting to one another with uncleared tables and having to waiting up to 20 minutes for a long black and 40 for fried eggs was abit average.

The location and the facilities. It was such a well appointed hotel. Being able to rent your equipment and ski in and out of the hotel to the ski lifts was fantastic. Equally being able to ski in and put your gear into a dry room locker and have an onsen and sauna after a hard day on the slopes was so relaxing.. Rooms were great. Concierge and front desk staff were so very helpful and friendly.

Stayed in February 2023

The outdoor onsen was closed for maintenance

Breakfast was wonderful and servers were friendly. Location was the best part!

Stayed in February 2023

location

Stayed in February 2023

breakfast could’ve included some Japanese selection. tat would’ve made our day!

location, cleanliness and comfort

Stayed in February 2023

View from property - carpark + property next door. Distinctly Western feel to property. Carpet needed a vacuum and black tiles in bathroom needed a clean.

Conveniently located to Hirafu town centre and 50m walk from ski locker to ski lift

Stayed in February 2023

The breakfast was not great - they were out of a lot of items and weren’t able to accommodate to my gluten intolerance even though the menu said the option to accommodate was there. There was also a female waitress who I can only assume was maybe the manager was extremely rude and unwelcoming at every visit for breakfast, she made us feel very uncomfortable and when you pay extremely high rates you expect nothing but quality service which we didn’t receive.

The staff went above and beyond for us, they were incredible there. Spacious rooms. Beautiful and cosy interiors. Great location - close to family. Onsen was very nice. Lockers provided for snow gear which was extremely helpful. The kitchenette was PERFECT for us and made our stay more homely as we were able to make our own meals (may need a bigger fridge though as the fridge provided was smaller than an average size bar fridge - but we made do)

Stayed in February 2023

I always like the Vale. it’s in a super convenient location. There is a private onsen in my room. Next to the chair lift.

Stayed in February 2023

Just the onsen , somehow all body lotion is not refilled, compared to Japanese hotels, it is relatively less clean, seeing the shelf, table top etc.. The housekeeping cleanliness standard is ok, can yet be better.

Staff very helpful and professional. Food in restaurant very delicious..

Stayed in January 2023

they did not clean the room everyday

location is great

Stayed in January 2023

Receptionist never arrange to pick us at hirafu welcome Center despite contanst reminder through email and also through telephone conversation

Simple and would be appreciate more choices on the breakfast menu

Stayed in December 2022

the front desk

location

Stayed in December 2022

Workers are so nice. Helped me a lot. Excellent service here. Really enjoyed it!

Stayed in December 2022

Areas of improvement: for almost 60,000¥ (around 500$) per night, we didn't expect to have a room in the basement with a view of the bottom of a tree and a parking lot. Toilet seats aren't heated (maybe we've been spoiled by Japanese toilets) and have no washlet function. Probably because of Covid: the pool was closed and the restaurant doesn't serve lunch or dinner. I won't argue about the health concerns, but The Vale could be more proactive with respect to lunch and dinner for its guests (considering the pricing). It was our first time in Niseko so we don't have any comparison point. Having said that, considering the high price point, it doesn't compare well to the other resorts in Hokkaido that we have stayed at.

Positive: the staff is absolutely lovely! I got some help to clear snow off the car, and my wife & I were able to ski on the last day thanks to late check out. The breakfast menu food was very tasty, we really wish we could have had lunch and dinner (not available at moment this review is written) in the restaurant as well! And the indoor & outdoor onsen/sauna was great, we used it everyday :)

Stayed in January 2022

Everything was great

The room was immaculate, and very spacious and comfortable. Everything you could possibly need was provided in the kitchen it was great! Also to have an ice fridge! The staff were very friendly and helpful especially the hotel manager. We brought a toddler and they were lovely with her.

Stayed in March 2024