Breakfast was subpar - a 5/10 or 6/10 at best. Definitely not 4-star or 5-star quality.

The room was wonderful as was the location and the lounge.

Stayed in March 2024

The area is horrifically busy so it is difficult to get in and out in a cab if traffic is crazy. But it is a gorgeous property in a gorgeous area.

Loved the location, the size of the room, the cleanliness of the hotel, the view, the shower pressure, the ambience, the people who checked us in. ALL OF IT WAS WONDERFUL!!!!

Stayed in April 2024

-The lounge need to add more type of snacks specially morning time and evening time like light sandwiches because the menu poor . - the cleaning during the stay they are not vacuuming the floor

The hotel and the room size

Stayed in April 2024

The location

Stayed in April 2024

The rooftop bar is run by a third party and has many tourists visiting the property thru the day / evening. Some of which get a bit rowdy. This takes away from the experience … I would have preferred a bar more in keeping with the rest of the hotel.

The concierge, Ms Nakamura was outstanding… the property is incredible

Stayed in April 2024

Even tough the bar keeps open till midnight, rooftop terrace was closing at 10pm, which is very early closing for a bar. The rooftop terrace is really nice and we wanted to spend more time there, but there was no time to sit at the terrace after a dinner. I wish it was also open till the midnight.

Stayed in April 2024

Not always someone on the desk available who could speak English which proved frustrating trying to get information or organise outing

Fabulous location and beautiful facilities. Rooftop bar stunning with fabulous food and drinks. Breakfast a true experience in stunning library. Rooms incredibly comfortable.

Stayed in April 2024

Nothing really.

We loved the comfort and elegance of the hotel, its location in the heart of the Kiyomizu area and the warmth and kind attention of its hotel staff. We were pampered by Yuri Nakamura of Concierge and by every member of thus wonderful property. And the lounge area was were all 14 members of our family converged everyday for 4 days. Truly comfortable, a home away from home!!

Stayed in April 2024

The traffic jam and the crowd of people around the hotel, especially in the hot season around cherry blossom. Be careful when you need to take a taxi there (with heavy luggage). Otherwise avoid the busy time.

The hotel is situated very close to Kiyomizu-dera and it is very convenient to go there early in the morning. The interior of the hotel is beautifully decorated. Staff is very friendly and helpful. There is a private lounge for snacks and drinks till 10 pm. Definitely a choice to stay in Kyoto.

Stayed in March 2024

Everything! Full renovation of old elementary school inspired me of new gentrification. From entrance to room, every step was extraordinary experience. In particular, lounge was utmost fantastic, in the snack service and Pagoda view. Room was awesome and super clean. Staffs were all super-kind.

Stayed in March 2024

Breakfast and lounge closing early

Location and cleaness

Stayed in February 2024

There’s nothing not to like.

Everything about it really. I couldn’t fault it. The staff are polite, friendly and helpful. A plentiful delicious breakfast and lounge access is included for all hotel guests as standard. The in room minibar is also free, such a nice touch. The turn down service includes hotel pyjamas which were perfect. The location couldn’t be better. Easy to wander out on foot. We’ll definitely be back and will bring the whole family next time.

Stayed in March 2024

Almost all of the staff did not speak English. The lounge closes @10 pm which is early. Breakfast was set menu

The hotel is beautiful with a great design. It is quiet and I felt like home.

Stayed in February 2024

Location Staff And everything else

Stayed in February 2024

I don't like that I've nothing to complain about. A review should always have some negatives, right?

Truly an excellent place to stay. The staff were friendly and accommodating, the location perfect with scenic views, a relaxing lounge with afternoon music, great views from the rooftop bar, violins playing on the weekend while we enjoyed a sumptuous breakfast, spacious comfortable rooms for a great night sleep, and easy walks to many great Kyoto sites. We will definitely return.

Stayed in January 2024

Nothing

The location

Stayed in December 2023

The place was spotless. Decor was great.

Stayed in January 2024

Could have more personal care items.

Amazing location, comfortable bed and beddings, automatic curtains, beautiful garden, K36 on top floor

Stayed in January 2024

If you are planning to visit the Kiyomizu-dera, this is one of the closest hotel from the temple. It takes literally about 5 mins walk up the hill to the temple, you cannot ask for anything more. If you ever been to this temple, it is a magnificent place to visit, but it is also very very crowded(all-year round). During the day, you would be stuck in traffic, just to get close to this area. If you ever stay here, tell your taxi driver to let you off by the main road before entering the loop, because the road is a 1-way loop, with the truck loads of tourists every hour of the day, it takes like 30+ mins just to go around the loop, and the hotel is located at the end of the loop. Wait, but there's more, this hotel is all about making sure the guests are well taken care of. From the room to the service, it is all about the little details, it is just excellent all around.

Stayed in December 2023

One of the best hotel stays I have ever had. Amazing location in the midst of Kyoto's most scenic older district. Area is packed with tourists during the day, but the hotel property was set apart and entirely serene. Gorgeous property, wonderful guest lounge available with complimentary refreshments. Impeccable service. Loved it.

Stayed in December 2023

Road access can be a challenge during peak tourist times due to the nearby temple.

Beautiful property in a stunning setting. Loved the lounge area and the rooftop bar. Breakfast was exceptional. Incredibly courteous staff.

Stayed in December 2023

Nothing.

Beautiful hotel thoughtfully renovated with excellent design and aesthetics. Staff is super friendly and provided excellent service.

Stayed in December 2023

A very beautiful hotel. I recommend it. It has an excellent location and very beautiful and large rooms. It has a history in the building and sophistication in dealing with people best hotel

Stayed in December 2023

I liked everything about the hotel: the location, the service, the food. I especially liked the lounge. The rooms are comfortable and very clean. The staff is friendly and professional. Breakfast is tasty and made of fresh ingredients. I really appreciated the fact that they made special arrangements for a little surprise for my husband's anniversary. You really feel welcomed and taken care of. It is amazing how, coming from a really busy street you find yourself in an oasis of peace.

Stayed in December 2023