No laundry service was available, but that's really not a big issue.

Excellent hotel and onsen. Nice clean and spacious room. Convenient shuttle to the train station even though we didn't use it. Close to the aquarium and the ferry terminal.

Stayed in May 2024

The staff went above and beyond to accommodate us. Very lovely hotel and town, away from the busy places.

Stayed in April 2024

The location is in a much quieter area of Japan and the coastline is very lovely. Visting the Ama women pearl diver's hut was so interesting. The hotel was right on the water and a great base for exploring.

Stayed in May 2024

All good. No complaints.

Excellent service standard. We were served tea and cheese cake when we checked in. Fantastic Japanese dinner and breakfast. The Onsen was the best I ever had in Japan so far with Mikimoto skin products infused water. Unfortunately it rained and we were unable to visit the garden and enjoy the bay view.

Stayed in April 2024

The pearl bath is wonderful, however the shower space and dressing area with lockers are too small for the guests. It was crowded and needed to wait during peak hours.

The hotel service and facilities are excellent. The pearl bath is wonderful

Stayed in April 2024

Staffs are so friendly and helpful. Since we all cannot eat raw food, I can see that everyone tried so hard to make new menus for us and they are so gorgeous. Many thanks to everyone!!!

Stayed in April 2024

Nothing

Super friendly staff ; All public areas are so clean ; the Traditional Japanese breakfast is so delicious 😋

Stayed in March 2024

Nothing

Very good hotel

Stayed in March 2024

At age 78, the futon were a little more firm than I remember from 50 years ago. We had practiced getting up off the floor, not to be taken for granted at our age. Still we slept well.

Both breakfast and dinner were kaiseki style. Amazing quality. For breakfast the last day we had 13 things. Absolutely beautiful in the way they were arranged on individual serving dishes....no two alike. We ate in our own little room, with a big window looking out on the Japanese garden and blooming cherry tree. We stayed in a Japanese style room with tatami mat floors, and they put out the futon while we were at dinner, and put them away during breakfast. The shuttle runs to the train station twice an hour, making it easy to visit the Ise Shrine. The staff was pleasant and helpful and professional and spoke some English. I absolutely would recommend this place.

Stayed in April 2024

The ambience of the hotel is very nice and relaxing. What I enjoy most was the onsen esp the open one.

Stayed in March 2024

Onsen Food Service

Stayed in March 2024

The service from the staff was immaculate with attention to every small detail. They were nice enough to take care of my luggage before i checked in and brought it directly to my room when i returned to check in. The was a nice welcome cheese cake and tea during check in as well as roasted marshmallow and coffee later in the evening. Dinner and breakfast was quite tasty and i enjoyed them. The view from my room was nice especially in the morning as i could see the sun rise, a perfect way to start the day. The "pearl aurora" outdoor onsen was amazing, it made my skin actually glitter because of all the pearl powder which was honestly a little bit funny.

Stayed in February 2024

Onsen smelled like food at night (it’s really close to the restaurant)

Loved that hotel was quite intimate, incredible views, incredible onsen, lovely staff, good location.

Stayed in January 2024

The food is excellent The onsen water Very good service from the staff

Stayed in February 2024

We wish the onsen water is a little bit less hot , so we can stay longer

Very Delicious and refined kaiseki meals with ise lobster, wagyu (and many more excellent sea food) We love the milky onsen water which left a glitter golden aspect on the skin. Many thanks to The staff for providing us an Excellent Service , All day shuttle bus from and to Toba station (until 18:00)

Stayed in February 2024

The onsen water is a little bit too hot for me, 1 or 2 degrees less would be perfect

excellent service, beautiful and spacious room., shuttle bus from and to Toba station The cuisine is very refined and delicious , The outsoor onsen water is awesome, it leaves golden glitters on your skin Very close to Mikimoto pearl island

Stayed in February 2024

may be more expensive than expect

comfort, safe, warm and peaceful, can see the ocean from our room.

Stayed in January 2024

It is very clean and the staff is very nice and satisfactory. I'd like to come there again!

Stayed in December 2023

the service staff are very hospitable. they have nice onsen and it’s own small beach which guests can use for fishing and swimming. the diy bbq marshmallows are a warm touch to the cold evening. And we are able to use mikimoto toiletry and cosmetic products.

Stayed in December 2023

Give provide a little more free snack in room to pair the tea in room would be even better.

I’ve been here twice. Menu is good , and I upgraded to tuna bowl for the dinner, a lot of fresh tuna. There is shopping mall nearby good for purchasing souvenirs like real pearl . The hotel is walking distance to train station. Everything is good !!

Stayed in November 2023

Nil

Onsen was really good . Staffs are helpful and polite l.

Stayed in November 2023

Great friendly staff, luxurious onsen feel, really clean. Kaiseki meal at the restaurant was also fantastic, though the ise ebi could be slightly bigger.

Stayed in October 2023

Excellent room, onsen and dinner.

Stayed in October 2023

Price breakfast and dinner Resort tax to be paid on site?

Small Resort hotel with excellent spa facilities.

Stayed in October 2023