I cant say enough good things.....exceptional experience 👏, treated us very kindly, once in a lifetime experience, so thoughtful and helpful, would go back again in a heartbeat

Stayed in April 2024

Very traditional Ryokan with a super nice and helpful staff.

Stayed in April 2024

An exceptional place to rest. Inner garden, onsen on sight + they give a pass to public onsens in town, Sakura trees alley starting right from the property, food served in the room.

Stayed in April 2024

Location was slightly further out from core of town.

The staff were wonderful and accomodating my limited Japanese to communicate, helpful in giving restaurant recommendations and attempting to help me make reservations for a place that turned out to be closed the evening of.

Stayed in October 2023

The hospitality is topNotch.

Stayed in October 2023

It's cold at night. The heater didn't do much to help

Free shuttle to the village, staff for so amazing and professional. Room was super large.

Stayed in October 2023

Nothing

Delightful ryokan with lovely gardens, large and comfortable rooms, wonderful staff, on-site onsen and only a short walk to restaurants and all the sights of Kinosaki-onsen!

Stayed in October 2023

It isn't clear what prices are for drinks with your meal.

This Ryokan is beautiful. The pictures don't show off the room as it is, it was enormous, clean and beautiful. I felt as thought I was in a dream! The staff were very helpful, polite and friendly, and offered us a bus ride into the town as the Ryokan is slightly out of the way. However It is still easy walking distance to the kinosaki ropeway and onsens in town. It was very peaceful with a beautiful garden in the centre. I cannot highlight enough how lovely all the staff were and helpful.

Stayed in September 2023

Nothing, the staff was very kind and the property was perfect.

It was outstanding!! The staff was really kind, the room was fantastic and the garden views were pretty. I had to check out very early and they accommodated transportation for me to go to the station. Their open air bath was the highlight of my trip, it felt amazing and it was really relaxing. I will be back!!!

Stayed in September 2023

Well maintained, our rooms where super spacious and the service was next level. We felt so special and cared for by the staff who went above and beyond to make our stay extra special. Close enough to Kinosaki that you could walk in to the Onsens but they also had a shuttle ready to ferry you to locations in the area. Amazing service, would definitely recommend.

Stayed in September 2023

Staff was awesome, the onsen is beautiful.

Stayed in September 2023

Dinner and breakfast are served in your room. The meals were delicious and plentiful. Accommodations was nice. Location was a little off the beaten path if you wanted to walk to the onsens but the ryokan has a shuttle that can take you there. Staff was attentive and very nice.

Stayed in June 2023

The hotel is a little out of Kinosaki Onsen, but definitely in walking distance (about 20 minutes from the train station). The hotel staff also don't speak a lot of english, so we used Google translate a fair bit.

We had a wonderful stay at Tokiwa Bekkan. The room was large, comfortable and had a beautiful garden view. The service and food was exceptional and we were grateful for the shuttle bus to town. The hotel has a lovely small outdoor onsen, but we also really loved using the free public onsen pass during our stay..

Stayed in June 2023

Had their own hot spring, staff were very hospitable, thoroughly enjoyed the experience.

Stayed in June 2023

My stay at this hotel was truly memorable. The unique experience, coupled with the great people and delicious food, made it an exceptional stay.

Stayed in June 2023

Absolutely nothing

What an amazing ryokan. It was totally a surprise. It was so so luxurious for the price we paid. Getting such a large ryokan in Japan for your holiday is a luxury. The staff is so nice and helps you with smallest of things. I was so worried about my shoe getting wet in rain, they actually dried it and kept it warm before i left next day. Where else would you find such top notch service. This is the best hotel I stayed in Japan and would recommend everyone to stay here once in their lifetime. We even had a balcony kind of space with a garden view. Cant really get over that. The whole town is so well coordinated. It was really heaven on earth.

Stayed in May 2023

The only thing that was slightly uncomfortable was the amount of food at dinner; it was simply a bit too much for me. However, that was purely the limit of my body, and could easily be the perfect portion size for someone else!

The location was very peaceful, and the property itself was gorgeous and within easy walking distance of most of the onsens! I loved the dinner and breakfast spreads. I enjoyed strolling around in a yukata and sleeping in a futon (I often nap on the floor, so futons are right up my alley). And the staff was so kind and understanding when I arrived for check-in (and dinner, technically) a bit late!!

Stayed in May 2023

Our room was very big and quite, the hotel's onsen was great and the staff was incredibly nice and helpful. Superlative attention to detail in everything. Wifi worked well and there was a lot of info about the town and the whole onsen experience in general, perfect for newbies. Great experience, I would definitely stay again.

Stayed in May 2023

The staff were extremely welcoming and friendly. The service was excellent. The rooms were very spacious and comfortable. The property also has its own Onsen which we thoroughly enjoyed. Included in the stay, the property provides a pass to use at all the Onsens in town. 10/10 would recommend to stay here!!!

Stayed in May 2023

My stay was simply amazing and a beautiful experience. In-house Onsen at your disposal until midnight. Beautiful garden, Rooms are big (in general and especially for Japan) Japanese Dinner (served in my Room) was well put together and delicious. Communication advanced to my arrival (booking of the dinner) via Booking.com platform quick and in English. The staff is extremely polite and attentive. They provided a transfer to the train station on my day of the departure, altough walkable.

Stayed in April 2023

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Stayed in April 2024

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Stayed in April 2024

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Stayed in August 2023

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Stayed in August 2023