Location is in the middle of the markets district so the surrounding area is quiet of a night

Nice hotel. Clean and comfortable with an onsen on the top floor with views of Hakodate.

Stayed in June 2024

Be aware that not all restaurants included with the breakfast vouchers are open every day, and that if you do not like eating heaps of fish then there are very limited breakfast options available.

Good location for exploring the City and convenient access to the fish market. It was great to have a washer/dryer in the room to clean our clothes.

Stayed in May 2024

There was a very subtle sewage smell in the bathroom sometimes but it would disappear quickly once we turned on the fan. It could have been due to construction around the area at the time (not the hotel itself).

Location was perfect. Right next to the morning fish market and a short walk away to the brick warehouses. Room was modern and comfortable. The room was larger than what we have experienced in Japan. Staff spoke english well.

Stayed in May 2024

Awesome location, right beside the market! Comfortable room and bed, the size was spacious. The breakfast was interesting as well, they work with multiple local restaurants nearby and you can choose your own breakfast (possible to top up if you want something fancier). Love the Onsen at the rooftop with both indoor and outdoor options!

Stayed in May 2024

I don’t know why we had to wait till 3 to check in we didn’t expect the room to be ready but why do you have lots of people lined up with your staff doing nothing then big rush at 3? Why did u put the screen around the outside Onsen in the morning? It spoiled the view

Stayed in April 2024

nothing

Location was excellent being next to the Hakodate morning market and 7-10 min walk from JR Hakodate.

Stayed in May 2024

nothing

Excellent location if you were to drive and park at the hotel's car park with main attractions within +/- 10 min drive. Located next to the Hakodate morning market and 7-10 min walk from JR Hakodate station. The room's 2 x single beds were large enough for 2 adults and 1 child (3 yrs old) to share.

Stayed in May 2024

Nothing, it was excellent.

This was a brilliant hotel. The location is perfect, minutes from the station. My room overlooked the harbour, and the view from the lounge on the 17th floor is wonderful. Very peaceful and relaxing. The complimentary washing machine in the room is a huge bonus. The bed was comfortable and very big, bathroom was great too. I was very happy here and would not hesitate to stay again.

Stayed in May 2024

Nothing

Th very bug 風呂間 at the top floor,it was a fabulous experience to enjoy onsen in a such beautiful place and scenery.

Stayed in May 2024

Coffee from the complimentary coffee machine could be better.

Perfect location for the Hakodate morning (fish) market. If you love seafood then this is the place to stay. Little onsen on the rooftop with outdoor pool. Close to railway station and many restaurants.

Stayed in May 2024

I accidentally left my airpods here, and I saw it at the hotel, and the next day it was at some other location I had never been to.

Walking distance to the morning market, nice public bath, rooms were big for a place in Japan.

Stayed in May 2024

Some staff were a bit brusque but it may have been a language issue- their English was better than my Japanese

Clean and well equipped very central

Stayed in May 2024

Would be 10/10 if there was a washer-dryer in the room.

Super location. Three minutes walk from train station. (Look up when you go out of train station, and you will see the tall building, which is Tokyu Stay Hakodate.) Next to harbour, morning market and lots of eateries just downstairs. View of sea and mountain from room - sublime.

Stayed in April 2024

Thank you!

Stayed in May 2024

-

Washing machine. Very nice view. Friendly and helpful staff. Good location. Clean.

Stayed in April 2024

Nothing

The rooftop open-air communal bath offers a spectacular view. The location is also very convenient, with a morning market canteen nearby. The hotel provides dining vouchers for the canteen, which can be exchanged for one meal per person at any participating establishment. Each room does come with a washing machines cum drier. You can walk to the Kanemori red brick warehouse and there are many shops selling Hokkaido souvenirs.

Stayed in April 2024

Check-in was smooth and staff were always polite. Location is unbeatable. Hakodate morning market is literally at the hotel’s door step! And Lawson (24 hr convenience store) is located less than 5 min walk from hotel. The onsen within the hotel is a big bonus cos it meant we did not need to travel out and can come back to the comfort of our room quickly after bath. The view was also good. The room is clean and comfortable. Despite the compact size, it had washer+dryer, microwave oven, humidifier, kettle & mini fridge which are more than sufficient for our 3 night stay. The hotel also provides basic essentials at the lobby. One can get or replenish items like cotton pads, toothbrushes, combs, hair tie bands (for the ladies’ use during onsen) & even tea bags. Oh! There is an ice cream parlour located at the lobby which was a pleasant surprise for my kid (and me). Overall, we enjoyed our stay very much and would recommend it to anyone who is visiting Hakodate.

Stayed in May 2024

The breakfast was take a ticket to the local market. The ability to identify the shops that honored the ticket was really poor. I think the idea of supporting the local shops by the hotel is great - but if they could have those shops have a sign with a symbol (so language was not an issue) would greatly improve the arrangement. We still ate locally just paid for it from our own funds.

The location was great. The room was great. The staff were always attentive and we really liked the bar on the upper floor for the view and the free tea and coffee.

Stayed in April 2024

The staff were very accomodating - after I messed up booking dates they were able to get me the room I needed on the right day at the front desk - going really above and beyond to sort it out. The bath on the top floor was amazing - especially the outdoor section looking onto the mountain at night - amazing even during below freezing temperatures. Views from the room over the rest of the city were great too.

Stayed in February 2024

There wasn’t much snacks to buy at the lounge on the 17th floor to have drinks with.

Water views & washing machine in our room

Stayed in April 2024

Excellent

Stayed in April 2024

Nothing.

This hotel is one of the best of the Tokyu chain that we stayed during our trip. Location is superb within 1 minute to Hakodate morning market, easy walk to other point of interests. The room was great size and has microwave, washing machine which is super convenient. The hotel also provides free ice, water, coffee and tea and their coffee was great! (not nespresso machine like other Tokyu hotels) They also have a lounge with great view and the rooftop onsen was superb. I really like the outdoor one that looks over to the ocean and during the 2 night stay I had chance to experience both onsen rooms (they swap everyday). I have a bit of tattoos but no one complained, I would say if you are nice and kind to everyone it should be ok.

Stayed in April 2024

your morning receptionist could not give more details about the breakfast package you promoted from the surrounding market

we did not have breakfast at hotel, but at the morning market. hotel location is superb very convenient to have washing machine in the room coffee machine at the lobby was very convenient onsen was good; also was the lounge

Stayed in March 2024

Was a little expensive

Great location from the train station and bay area. Beautiful ocean view and loved the open-air onsen bath on the roof!

Stayed in March 2024