There was not a smoking area and the hotel has a curfew and the doors are locked until morning. As an early riser, I enjoy early morning walks and was not able to do so until the door were unlocked.

This hotel was Beautiful and Clean. The rooms were very spacious. The staff are very friendly and attentive. The meals were superb!

Stayed in April 2024

If the lighting in the room could be a bit brighter

The property offers an authentic traditional Japanese experience - property is well maintained and the onsen is very good.

Stayed in April 2024

I love their onsen and the exceptional services. My first time truly experience the real Ryokan.

Stayed in April 2024

Absolutely no complaints.

A 800 year old traditional Ryokan with amazing mineral spring bath onsen. The futon beds were lush and comfy, the room was very large and the dinner and breakfasts were exceptionally delicious. The building was well made and very well kept up. The staff was gracious and went every extra mile to be the best hosts. So glad we stayed here on our first trip to Japan.

Stayed in April 2024

Breakfast and dinner were both incredible and mediocre, depending on the staff serving. Our first meal was absolutely perfect, with an incredible employee taking care of everything. We had a different employee for two meals, and they were much less proficient.

Private hot spring and sauna were incredible. Two bathrooms really helped. Absolutely the best equipt designed and decorated accommodation I have had the pleasure of booking.

Stayed in March 2024

Very perfect.

Stayed in April 2024

Perfect location. Spacious room, friendly staff, delicious food.

P

Stayed in April 2024

It was very welcoming and all the staff were very kind and responsive. Everything was very organised and the check in process was seamless and efficient. We had the kaiseki dinner and private sho-fu which we booked in advance. Highly recommend both if this is your first time staying here. The place was stunning and would definitely book again. We regret not doing a longer stay.

Stayed in April 2024

There are 2 options of private onsen. Make sure you pick the more expensive one that’s location in-house of the hotel. It’s beautiful and quiet.

This place is one of the oldest in the area. Each corner of it is a scenery for photo shoots. Also location is great, it’s right next to the bus station. No need to walk uphill.

Stayed in March 2024

Best Gin onsen

Stayed in March 2024

Nothing.

Great location. Great onsen. Great meals(Japanese style). Everything meets exactly my expectations.

Stayed in March 2024

Honestly, no negatives.

The ryokan's onsen was amazing, the staff was very welcoming and helpful, everything was provided and explained to us (yukatas, amenities, tea, crackers...). Location was also great, right next to bus station.

Stayed in March 2024

Very comfortable room and onsen, breakfast is good, staff very friendly and helpful.

Stayed in February 2024

It was nice and the staff were extremely kind and patient with us. The inside of the ryokan is extremely beautiful and the onsen experience was awesome!

Stayed in February 2024

Small thing. Just a little baffled that they kept our footwear in the cold/outside somewhere (we were there in winter) as we entered the hotel. While it was cosy everywhere in the hotel, it wasn't the most comfortable when we were heading out or leaving and they returned our footwear to wear icy cold boots/shoes. 😅

Love everything about it! Too bad we were only there for one night. Food was lovely as well. The hotel graciously deployed a vehicle to pick us up at the station (just give them a call when you reach the station) very comfortable check in process . They also drove us back to the station when we left. The staff were wonderful and friendly. They have English speaking staff. The room has 2 massage chairs which we really appreciate and used well haha. The location of the hotel is very convenient for us to take a walk and explore around the town.

Stayed in January 2024

Staff were so friendly and tended to all of our needs. We felt so taken care of here. Seriously every staff member we came in contact with went above and beyond. We came from the Hankyu express bus and the station was 1 minute walk from the hotel, so that was neat. The room, on top of being spacious, had two massage chairs that definitely helped us recover from walking so much on previous segments of our trip. Special shout out to the two ladies at front desk that helped us call a taxi on our check out day. They took care of everything and bid us good bye as our car left the premises. Also to the older lady and gentleman who saw us leaving our rooms with our suitcases and immediately called over someone to help take the luggages downstairs.

Stayed in February 2024

I visited this place for vacation with my family. I needed a good rest and EVERYTHING about this Ryokan was great! The old town is so pretty as well. My family has a good memory and we hope to visit again next time.

Stayed in February 2024

nothing

everything

Stayed in January 2024

The heaters needed to be cleaned, there are layers of dust surrounding the outlet areas, and some of us are allergic to dust, resulting teary eyes, itchy nose and cloudy head. this is easily overlooked as the heaters are conceal in cabinets

overall, we enjoyed our stay; everything was as described and expected. It's very well maintained with updated amenities considered such an old establishment. The dinner and breakfast were delicious and generous portion.

Stayed in January 2024

Noisy of outside. Cold little bit.

Dinner.breakfast.library.blanket condition.location

Stayed in February 2024

The walls are paper thin, we slept for only a few hours. We could clearly hear the footsteps from upstairs in the midnight, around 1am, and were woken up by people talking in the next door in the early morning.

Decent please to have a nice onsen retreat, comfortable and clean room. The hotel staff are also friendly.

Stayed in December 2023

The Arima Onsen Tocen Goshobo is a historical hotel in a convenience location of the Arima Onsen. All staff are very nice and their food are excellent.

Stayed in December 2023

Nothing

Staff were amazing. Baths were so good. Futon was comfy. Rooms were large and homey. Worth the price tag and visit :)

Stayed in December 2023

N/A

Location is perfect. Staff are friendly and helpful.

Stayed in December 2023