Staff didn't reply to my email queries regarding shuttle transfer from train station, although they provided a free transfer on check out. There's an extra charge of ¥300 per pax, not sure for what

The view from the hotel room is very nice Breakfast buffet is superb, lots of variety and delicious

Stayed in May 2024

The public bath had everything required, but the baths didn't seem that clean.

The hotel is well maintained, though quite dated. Location is good, right opposite a convenience store. The view from the window is great.

Stayed in May 2024

Nil

Facing the lake and refreshing environment

Stayed in April 2024

The lifts got rather busy when a big group arrived at the hotel, resulting in longer wait times.

Spacious, comfortable Japanese room with great view. Excellent onsens - choice of two for the women!

Stayed in February 2024

Average tasting breakfast Far from bus stop

Spacious rooms Comfortable stay

Stayed in April 2024

The dinner was really delicious, but they gave a bit too much food. I was surprised.

Stayed in February 2024

Nothing

The Onsen and the Toya lake view from the room.

Stayed in March 2024

Private onsen was a nice experience and the public baths were lovely as well. The room had a large window facing Lake Toya.

Stayed in February 2024

They did not provide kettle in the room but there is a vacuum flask provided where they will help you fill with hot water and you may get more from the flask provided at the corridor of each floor. In terms of location, there is not much restaurants nearby hence we opted for breakfast and dinner at the hotel. You still can get food from the convenient store opposite the hotel if you want.

The room has amazing view of Lake Toya although the room was dated and old but considered spacious for 2 persons in Japanese hotel standard. Green tea and some snack is provided in the room and the staff will help with the futon (lay for us in the evening and keep it from morning onwards). The onsen is great and not crowded when we went although it is open for public as well as hotel guest. The dinner provided is delicious with many side dishes and the breakfast is typical Japanese style. There is a bus stop right in front of the hotel where we can take to Mt. Uzu Ropeway.

Stayed in December 2023

Old fashioned room

Spacious room with great view, great location, the onsen is great

Stayed in December 2023

Hotel is very close to the lake, great views of Lake Toya from the room! Fixtures are quite traditional but overall very clean and comfortable

Stayed in October 2023

Onsen was excellent! Dinner and breakfast were good.

Stayed in December 2023

The room is very small and with the futon laid out, we can hardly walk within the room. Dinner is delicious and different each day. The portion was too small as we have 2 young adult sons. They were still hungry after dinner.

The traditional Japanese dinner and the courtesy of the staff are commendable. The dinner is delicious and well served and the staff are fast and polite to requests even though we don’t speak Japanese language.

Stayed in December 2023

Maybe should consider to refresh the hotel...make it more modern and new. The bulky door key... should replace with card

Good location, near to convenient store and restaurants. Love the cave onsen.. Traditional room with futons, might seem old but it's cosy and rustic feel. Additional wash basin outside toilet. Staffs are friendly, daily housekeeping. Hot, cold drinking water are refilled daily, towels and yukuta are also changed daily. Staffs even set up the futons bedding when we were out.

Stayed in December 2023

Strong smell of the tatami

Good and clean

Stayed in November 2023

The view from the hotel.

Stayed in December 2023

The breakfast was very poor, and the whole hotel and the room are really outdated, the lights looked very dimmed and kinda haunted vibe lol Definitely need a renovation ASAP. And the next thing is not about the hotel itself, it's about the terrible firework, don't come here just for the firework, the firework was a huge joke.

The location is the best of this hotel, right next to the lake, a convenient store right across the street. Onsen is also not bed but it's more like a regular big bathroom, don't expect too much.

Stayed in October 2023

Tall guy need to pay attention to the height of inside door frame, i hit my head myself, hardly.:)

Location, free shuttle bus, friendly staff

Stayed in October 2023

None.

Location is very good have very beautiful and big hot spring area.

Stayed in October 2023

No

The location. The staffs are great.

Stayed in October 2023

Toilet seemed to have a smell when opening the door

Direct view of lake toya

Stayed in October 2023

The super bright lighting in the "large tour" group banquet room for meals

Check-in staff and restaurant staff were friendly and efficient. Older hotel. The view from the room on our upper floor was amazing. Had a traditional room with comfortable futons. Unlike many hotels nearby this hotel looked directly over the lake and was right on a nice lakeside pedestrian walkway that had various tour boats, swan boats, etc. avail for rent. The men had an indoor and a really nice outdoor garden onsen to use. The outdoor onsen had a section of very hot water and one a bit more comfortable to us amateurs. We were treated to a fireworks show over the lake at night. (As another reviewer pointed out this hotel enjoys the first half of the show and to see the second half you would have to leave your room and walk on the pedestrian sidewalk around the corner ). Meals are in a large basement very brightly lit banquet room that accommodates tour bus groups. We enjoyed a very good set meal for dinner with a nice sake and a not so nice sake (avoid the sake with the beautiful lake toya photo). The large ( almost exclusively Japanese ) breakfast buffet was fine and had lots of options. Certainly not as elegant as many of the breakfast buffet spreads we enjoyed throughout Japan but certainly enough options. A cute "hand onsen" out front of hotel. Very nice stay, great value, and would definitely recommend this hotel.

Stayed in October 2023

The hotel only got 2 lifts.

Lake view and fireworks at night

Stayed in October 2023

There’s noise outside my room during the day until late at night. Notice some hotel staff clearing and washing dining wares in one of the room. I stayed on the high floor. Luckily I only stayed for one night.

Hotel facing Lake Toya. There’s walking trail around the lake. There’s also onsen in the hotel.

Stayed in October 2023