Location is great with a superb view of Lake Toya. Onsen was fantastic with a wonderful view of the lake and mountains. Nice fireworks display at night by the lakeside and hotel has great buffet breakfast.

Stayed in May 2024

Bathroom needs updating

Lakeside location, cleanliness and good location to view fireworks

Stayed in May 2024

The room sound insulation is not good. I can hear people next to my room talking until midnight. a bit noisy.

The room is clean, have beautiful lake view and can see the firework in the room. The onsen is nice

Stayed in May 2024

disappointed, stay for two nights but firework did not happen due to the weather :(

view from the room is beautiful. room is spacious.

Stayed in May 2024

Very nice public bath, nice view and comfortable stay

Stayed in May 2024

No

Very good

Stayed in May 2024

The room size for two of us was okay, but if we have brought our luggages up, it might be a little cramp. The aircon seemed to be blowing out hot air so it was quite warm at night. We had to open the window a little. There was no hot water from the tap at the sink area.

Convenient location to main attractions. View from the hotel is amazing- able to see Lake Toya, the islands and Mt Yotei. The onsen was well-equipped, including a sauna and different kinds of shampoos and conditioners to try. The onsen on the 8th floor looks out to Lake Toya and Mt Yotei - which was stunning. There are some individual seats at that onsen which allows you to enjoy the view and the onsen simultaneously. The buffet breakfast and dinner served a wide spread of delicious food. Beverages and dessert at the Blossom Cafe were quite good!

Stayed in May 2024

Temperature of air conditioner could not be control. You can only choose low ,medium and high. The room was too hot during my stay at the end of April.

Dinner and breakfast were good.

Stayed in April 2024

The slope path to the main lobby. I fell down when I was walking to the main lobby. Please take note when walking to the main lobby from the main road. The toilet is too small, and the furniture is quite old. The room price is too pricey. I was arranged a seat near the return tray area even though there were a lot of empty seats during dinner time.

Lake view in the room. Spacious room.

Stayed in April 2024

Buffet dinner and breakfast is plentiful but quite crowded

right by the lakeside with beautiful view of lake Toya. Onsen is beautiful and clean.

Stayed in April 2024

The bathroom ensuite was quite tiny, and the ventilation seemed to be broken. I enjoyed the onsen but still wanted to shower in the morning.

- The room was spacious and clean - Wonderful view of Lake Toya - Fabulous breakfast and dinner! Make sure you get the half-board option. They have a huge dining hall and tons of delicious food - Cafe and small library on the ground level

Stayed in April 2024

The smoke smell in the lift in central building and it will be good if can provide free bus shuttle to train station like other hotels.

The location was convenient to see Lake Toya and buffet dinner/breakfast with a wide spread are inclusive.

Stayed in April 2024

Perhaps to have another restaurant?

Location and its view!

Stayed in April 2024

(1) The Taiwanese staff (the girls) at the restaurant didn't sound polite. I didn't not feel good with the tone when they talked to me. And I've heard those girls chitchatting by the tray returning table several times. I don't know it's considered loud speaking, but if it's affecting my eating mood then they were definitely not whispering :( (2) The second morning, I got woken up by the super loud noise outside. The noise started appearing slightly after 4am, I tried to bury my head in the quilt and continue sleeping. Then around 6am it got crazily louder. It sounded like I was sleeping right next to a car engine fixing factory! Is it legal in Japan to start any noise making construction or working this early in the morning?!

(1) The staff at reception were all very friendly. The Japanese uncle was nice to try to explain the information in Chinese and English phrases, the young Japanese gentleman and the Southeast looking girl all spoke perfect English, very helpful all the time~ (2) The onsen was great, nice view, comfortable temperature. (3) The sunset view from the lobby cafe was beautiful and the place was absolutely so peaceful to wjust sit and chill.

Stayed in April 2024

Too crowded at meal times...many tour groups rushing around for food at buffet times. Though there was enough food and staff to serve people but just feel a bit rushed . The onsen was also very crowded when I was there.

Right in front of Lake Toys and Mount Yotei. My rooms had great views of the lake but unfortunately, they were on the first floor, meaning everyone walking outside on the lake was also able to look into our bedrooms. Big spacious rooms with coffee table and seats in front of window to enjoy the good views of Lake Toya. Very good buffet meals, with a big selection of food. The bus from train station stops right in front of hotel. Shops across the street were convenient too.

Stayed in March 2024

Food is average standard only.

Very nice onzen spa and lake view room. both the public area and room have quite big space, Nice hotel decoration. Walking distance to Lake Toya, Toyako Bokutou souvenir store(越後屋), bus stop and 7-11.

Stayed in March 2024

The hotel is a bit dated.

The public bath on the 8F had a fantastic view of Mt Yotei. The features of the public bath on that floor were excellent.

Stayed in March 2024

The hotel interior looks a bit aged and probably needs some renovation.

Beautiful lakefront views from our room.

Stayed in March 2024

The facilities are a bit dated but still very clean and well kept. Also roomy and spacious.

Good location onsen hotel with traditional Japanese room and the direct view to the Lake Toya from your bedroom. Great friendly staff and services. Good Buffett dinner and breakfast. Enjoyed our stay.

Stayed in March 2024

The temperature control in the room was very bad. There were only four settings for the room temperature - off, low, medium and high. With the setting at off the room was too cold. With the setting set to low the room was too hot. There was no way to set a comfortable temperature. The hotel seems to cater to a lot of large Asian bus tour groups. In the morning and afternoon the reception area can get very busy with tour groups arriving and leaving. Between these times the hotel is very peaceful.

This is a large hotel that is right on the shore of Lake Toya. There are beautiful views of the lake and Mount Yōtei from the breakfast room and lounge area when the weather is clear. The bedroom was a decent size for a Japanese hotel. The breakfast buffet was good - even though there were a lot of people at the hotel, the organisation of the buffet was very good. You can pick a time for a breakfast sitting. There's a large selection of Asian and Western food options. There are separate serving stations for each type of food and many coffee machines at different locations around the breakfast room. Even with a lot of guests it's easy to get your breakfast without a long wait. Other hotels should learn how to serve breakfast efficiently from this hotel. Even though the hotel was busy with large tour groups the room I was allocated was very quiet. There is a lovely walk around the shore of Lake Toya with sculptures. Even with the large tour groups arriving you can find peace and quiet by just walking away from the hotels for a few minutes.

Stayed in February 2024

The food quality at the buffet is not really good. Crab is only available if you are willing to pay a supplement. Room is spacious but not really comfortable (old carpet, toilet next to the sink and bathtub ...). Heating can not be controled very precisely (off, low, high) and it was too hot for me even on low setting.

Fantastic view from the 星の湯 onsen !

Stayed in February 2024

Beautiful onsen

Stayed in February 2024

Onsen tax even if not using onsen

Lakefront location. Great food.

Stayed in January 2024

Room is a bit cramped. Breakfast and dinner can be crowded with tour groups. Food was okay, not fantastic. Laundry room only had 1 machine and was very very far away. By the time I trekked there and find that the machine is in use and walk back, would take 15min. Not well signed either.

Love the views of the lake and mountains from the room. The onsen was also excellent, with very good washing facilities, shampoo, hairdryer etc. 7-eleven was right across the road.

Stayed in December 2023