413-0102 Shizuoka, Atami, Shimotaga 37-9, Japan
#15 of 53 hotels in Atami
Guests' ChoiceBased on 13 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
8.9
Facilities
8.9
Staff
9.2
Value for money
8.1
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 13
Reviewed: 31 May 2024
Maryalpa
JapanThe beddings are not very comfortable. They need to be upgraded. The mattress is too hard and uneven. The pillows are lumpy and uneven.
We had kaiseki meals for dinner and breakfast. All were superbly presented and delicious. Our room has a very nice ocean view and has two onsen baths (one outdoor; one indoor). We also enjoyed the hotel's large public bath which we reserved for private use. Location-wise, the hotel is just a 10-minute walk from Ajiro Station, but the roads going there are very steep so walking would have been difficult. But the hotel provided shuttle service. The hotel staff are very polite and accommodating.
Stayed in May 2024
Reviewed: 29 June 2023
Furnell
AustraliaLots of steps! Limited wine choice.
The service was very attentive, all staff were very friendly and helpful. We did not speak Japanese but were able to communicate when we needed anything. The food was really good.
Stayed in June 2023
Reviewed: 12 April 2023
Kit
Hong Kongfree private bath, nice staff
Stayed in April 2023
Reviewed: 3 April 2023
Lee
SingaporeIf you are driving a rental car, the slope heading up to the property is steep and road is narrow and windy. consider taking the property transport instead of self drive .
The architecture is amazing as each level is built on different slope of the mountain. Although this is not a new hotel. the management has kept the property clean and makes one feels like it is home cum leisure.
Stayed in April 2023
Reviewed: 2 April 2023
Serene
SingaporeServed by Park-San who had been taking great care of us. There was some miscommunications in the shuttle service resulting we walked a steep uphill route towing our luggage’s…. Will be great if they can speak and underestimate basic English.
Stayed in April 2023
Reviewed: 13 March 2023
Dora
Canadahard to get to without shuttle or taxi
very cozy. great privacy. many onsens. big room.
Stayed in March 2023
Reviewed: 7 March 2023
Mohammad
United Statesexcellent Onsen Ryokan with wonderful views
Stayed in March 2023
Reviewed: 4 January 2023
Maxim
United StatesOur private indoor bath stopped filling/heating at one point and the staff were able to fix it after our dinner. However, it was too hot after the fix. The mattresses felt a bit hard for our liking so we put the futons on top of them which was perfect.
Uminohana was a great escape from the city with beautiful views and delicious food. They pick you up in a van from the adorable Ajiro train station and take you up the hill. The staff were very nice, knowledgeable, and patient with our lack of Japanese language skills. We stayed in one of the villas that had private indoor and outdoor baths which was an incredible experience as the other baths need to be booked. If you don't book quickly you will end up with 11pm or later bath time. The terrace bath has incredible views of the bay and there are free alcoholic and non-alcoholic drinks available. They are also very generous with the time you get to stay there (1.5 hours). One of us had a seafood allergy and the kitchen was GENEROUSLY accommodating. My first dinner had SO much delicious beef options that I felt bad I could not finish all of them. I messaged them to reduce the amount of food to not be wasteful and they obliged. I had one of the best steaks here that reminded me of my experience in Kobe. If you're up for it, venture down into the town. There is a Family Mart close by for some lunch-time snacks, but be prepared for the climb back up the hill. There are some cute confectionary and resale shops near the station and make sure to stop by for a snack and coffee at kabocha cafe across from Ajiro station.
Stayed in December 2022
Reviewed: 3 December 2022
Emily
Australiaprivate hot spring bath in our room overlooking the bay and two additional private hot spring baths on the property. the omakase dinner and breakfast was amazing and the staff were patient and kind as it was our first traditional ryokan experience. For western travellers: it’s good to know some Japanese to communicate and use a translation app if you get stuck
Stayed in December 2022
Reviewed: 15 February 2023
Stewart
United StatesNo hairdryer and rooms smelled a little musty.
Onsens were awesome
Stayed in February 2023
Reviewed: 2 June 2023
Anonymous
United Statesit was fine but older ryokan which adds to the experience
great views & food was delicious
Stayed in May 2023
Reviewed: 28 September 2021
Anonymous
JapanEverything was perfect, the only detail was one of the onsens was not clean before it was our turn, the place had drinks, bottles and wet towels from the previous couple all around the place. I believe this is not a staff problem but it's worth pointing out.
The place is amazing, the view is incredible and the staff is very friendly. The service and food is also great! Totally worth the price.
Stayed in September 2021
Showing 1 – 13
Gdańsk, Poland
Timişoara, Romania
Chiang Mai, Thailand
Troulos, Greece
Nova Petrópolis, Brazil
Jiufen, Taiwan
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content